While not every part of our visit was terrible, the negative aspects significantly outweighed the positive.
To begin with, the front desk staff was unprofessional and unnecessarily rude. After waiting nearly an hour without anyone being called back (despite only three people ahead of us), I politely asked the woman at the desk if she had any estimate on wait times. Her response was a sarcastic smile followed by, "I have no way of knowing," and, "Everyone wants care just like you." I clarified that I wasn't being impatient--I just needed timely care for my young daughter and was trying to decide whether to take her elsewhere.
After I returned to my seat, she proceeded to address me loudly across the entire waiting room, saying, "I'm not going to knock on the patient rooms and ask if they're almost done. Your baby is no more deserving of care than those babies back in those rooms." That was completely inappropriate and uncalled for. I never implied that my child deserved special treatment.
Once we were finally seen, the experience with the triage nurse and the nurse practitioner was thankfully much better. They were professional and kind. We were tested for several viruses and told we would receive results by Tuesday morning (our visit was on a Sunday).
By Tuesday, my daughter's symptoms had not improved, so we saw her pediatrician. To avoid subjecting her to another swab, I called Peachtree Urgent Care to obtain the test results. I was transferred multiple times to voicemail-only extensions, and when I called the front desk again, someone picked up and immediately hung up. That level of disregard was infuriating.
Our pediatrician was finally able to diagnose the virus on Wednesday. Then, late Friday afternoon, Peachtree Urgent Care finally called to inform me that the test results were negative--completely contradicting the pediatrician's findings.
If you can avoid this office, do yourself a favor and go elsewhere. Anywhere else would likely provide a better experience. read more
