CALLING OUT "PEACHTREE FLORIST..." - GREG WORLEY, OWNER
Our family recently lost a loved one and we placed an order for a standing floral spray.
Our entire family resides out of state and out of the country , but are from Murphy and have deep roots there, so we chose their services, because we "thought" there was a long standing relationship.
Our family has used Peachtree Florist services many years and as most know, small town relationships are usually ones that you can count on in your time of need. We have been loyal customers to the Worley family for over 30 plus years. Sadly, what we experienced last week was just deplorable behavior from Greg, Peachtree Florist's Owner.
The Order: After discussing what we wanted, we were sent a photo of the arrangement, the afternoon before the delivery and funeral service. We expressed that the flora design was pretty, however, did not feel that it was reflective of the $200+ that we were spending and asked if we could discuss how we could spruce it up a bit, to enhance the beauty. This question, apparently infuriated Greg, because in the follow up phone call, he WENT BALLISTIC on me. He was very indignant, hostile, loud, irate, unprofessional and downright rude and disrespectful. When I asked why he was so angry, he refused to answer and told us to take our business elsewhere, that he had not charged the credit card and was "cancelling" our order. END OF CONVERSATION!!
While we understand that most people have a bad day every now and then, Greg's nasty attitude and disrespectfulness is totally unacceptable. It's loyal customers like us that have kept his families business "in" business all of these many years. When one is spending "their" money, you reserve the right to express your dissatisfaction with any service that is provided. However, the difference is, that most businesses work to try and satisfy the customer in whatever way reasonably possible. Anytime you lose a loved one, it is already a very sensitive and emotional time. So to have someone blatantly "disrespect" their memory by yelling at you with such disdain and hostility, certainly leaves a "sting" that will never be forgotten.
SHAME ON YOU GREG WORLEY!! Needless to say, we--nor anyone that we are connected to, will EVER use Peachtree Florist ever again in life. You need to take some anger management and customer relation classes and stop dishonoring your family's name!!
Jenny Mauldin O'Dell
Lucy Mauldin Raoof read more
