Excellent service beyond all accountant services we have dealt with. Sharon is amazing and…read moreattentive to our business and personal needs. She was thourogh and explained everything in ways we could understand. We are clients for life. We highly recommend Jackson Hewitt to help us grow our business with accurate reporting and understanding how we can save on expenses. Thank you is not enough

Marie was amazing! I booked an appointment ahead of time online and was seen almost immediately…read more She was very helpful with the many questions I had, and helped me get a great refund. All in all, great experience! Will file again with her next year.

Marie was 25 minutes late to my appointment (even though there was literally no one else in the…read moreoffice). When she finally gets to me she makes a nasty comment about the type of tax forms I brought and it being the day before taxes were due. Very rude (especially after the long wait. That was one of the first things she said to me) and she had no idea what I was dealing with in my life to make me wait until the last minute to do my taxes. Every time I asked a question she was rude and condescending. Sat in silence until the end and then had to pay $362 ( $50 more than what she originally told me because she "forgot to press a button at the beginning") complete joke. I won't be back and I recommend you go somewhere else as well... unless you like terrible overpriced service that isn't on time, then this is the place for you!

I strongly encourage anyone considering a bank to go anywhere but First National Bank of Waterloo…read more I would also encourage anyone banking with First National Bank of Waterloo to understand their ignorant and/or malicious policies. We recently had an unexpected family death. The spouse of the deceased was not notified of any account changes. First National Bank of Waterloo allowed money to go out of the account and did not allow money to go in. Again money was allowed out to pay bills but deposits were not allowed to come in. The spouse's own direct deposit from her current employer was denied deposit. On top of all of this, they never contacted her. They also took it upon themselves to deny social security without a death certificate. She found this out while looking at her online banking. When she went to the bank to discuss the issue, the First National Bank of Waterloo had the nerve to say they were trying to protect her. Yes, protect her, by not allowing any deposits, allowing money to be taken out and by not notifying her of their brilliant safeguards. Words cannot express my disappointment in First National Bank of Waterloo and their policies. I pray that anyone facing a similar tragedy does not have to experience this unnecessary stress.

From the owner: In 1912 A. C. Bollinger and Dr. N.B. Pautler, together with a group of Waterloo businessmen and…read morefarmers, obtained a charter for the First National Bank of Waterloo. The first Board of directors included Bollinger, Pautler, H.C. Voris, John J. Koenigsmark, Ernst W. Loehr, A.C. Rexroth, Thomas Ruch, and Louis Stumpf. Thus began the First National Bank of Waterloo with total deposits of $26,625. Today First National Bank has total assets of approximately $440 million. The bank has always been a leader in the banking community with a dedicated staff and Board of Directors. The tradition started in 1912 continues today. First National Bank is still locally owned and dedicated to providing financial support for our community's progress, building one-on-one relationships with our customers and committing time and leadership to local civic and charitable organizations.