Brought in all of the required documentation for a title loan but was denied. Makes no sense at…read moreall. The lady that helped me there was nice enough but what a waste of my time and hers jumping through all of their corporate hoops for nothing.

Went in to apply for a loan. Got denied. But the sales associate Virginia was very pleasant and…read moreknows her job well .

Went in to do a wire transfer gave them the information and money they took the money with no…read moreproblem. Called the company and told them what I had done and was inform they do not take wire transfer. All of this was done in less than 15 minutes. Went back in and told them the company does not take wire transfer's. They gave me a number to call to get my money back. I was told it would be 20 days. Few days later I called them again to request my money explained what happened, was put on hold in less than 2 minutes was told no that company does not take wire transfer's, and this time was told I will get my money back in 10 business days. I asked why you took my money in less than 15 minutes and you knew that company do not take wire transfer's told me that in 2 minutes. What keeps money gram from doing this to unsuspected people I wonder how many people they have gotten like this. It only took the person less than 2 minutes to tell me that company does not take wire transfer's why don't there computer system's in the stores do the same thing. Western Union computer's do. I was told they have a refund procedure they go through, so I said which one is it 20 or 10 days. Why are they holding money so long is it to draw interest off people's money or what? So beware of MoneyGram.

I stopped in yesterday with my 1996 Dakota. The only employee was a younger blond woman who greeted…read moreme after she ended her personal call close to 4 mins after I walked in. When I told her the yr of my truck she shut down immediately saying it is just to old and has no book value. I explained a few quick points about this truck mostly that it's a very low mileage 2 owner truck with a nice complete paint job, rebuilt drive train incl new brake system. So she said she would come out and take a look which was more like a peek. I raised the hood to show her that the motor gets WAXED regularly and tried to show her the like new interior ( minus a 6" tear on seat) she didn't look for more than 60 seconds and when her cell phone rang she sprinted inside, with my paperwork in hand. She tossed my papers on the counter as she continued out of site on her obviously person phone call. Let me say I get that this type of business certainly has guidelines they must adhere to, I've read the repo rate is very high. I've turned down a real offer of 4k for this truck, yes there are $700 versions out there, but there are also 2 listed in Columbus over 10k and 4 more over 8k, same year make and model. I'm not emplying mine has that much value but it's worth and will bring $4500 ( it's NOT for sale). My point is she didn't even ask me what I was trying to do ($2-300) which certainly poses no risk for them, and her method of valuation which she said the HIGH book is $700 is ridiculous. I had to follow her back in the store, reach over the counter to retrieve my papers, and she was still on that call when I left. I don't know anything about this business but if they continue to run it the way I saw she is only going to need to be concerned about the value of HER car and no one else's. By the way, I decided not to take out a loan of this type as 324% annual interest should be against the law, but their competitor 2 blocks away offered me $1300 within 12 minutes of walking in their front door

I stopped in a couple weeks ago. Had a 2006 Mazda 3 Clear…read moretitle. My car was very nice kept clean granite it's old it's still nice little car! I can't even see I was greeted I walked up to a desk where a blonde lady was sitting behind the counter in the chair she never even introduced Herself! I handed her my title and introduce myself because I worked in customer service for 15 years! That's generally what you do is introduce yourself but anyways. This lady never got out of her chair the second I handed her my title she said let me guess you're here for " buchu's of money" your car engine lights probably on, your interior is probably dirty, this was it within 30 seconds of meeting me !! she straight humiliated me! I said actually , no I'm not looking for this buchu's of money I'm only asking for $200 to help me get it until I can get my paycheck. After being humiliated ! I kind of cut her off and said just give me my title back in my paperwork.. I thanked her for her time. I would never in my life recommend going to this place! However I would recommend going down to the corner of Brice and Livingston to a young lady named Asia at LOAN MAXX!!!! I walk straight in with tears in my eyes telling her the way I was just treated less than 10 minutes ago...The difference is Asia at LOAN MAXX Actually got up out of her chair walked out to my car talk to me like I was human and guess what I walked out with $400! So take that !! I wish I knew that lady's name she was one the rudest person I have ever encountered 15 years of customer service! A little piece of advice maybe you should take her chair away from her and teach her how to be humble. People fall on hard times you're there to run a business !! People walk in your Store for a reason!