First impression: When you walk in the door, you are greeted by a very rude sign that says ''STOP. WAIT HERE UNTIL YOU ARE CALLED." Then, after 10+ minutes of standing in a line (even if there is no one in front of you), you walk up to a glassed off window to talk into a hole to a very grumpy person who wants to be anywhere but there.
I have gone 3 times now, because they are the only game in town that I can come close to affording, and the front desk staff need a happy pill or two.
Once you are taken "out back," the atmosphere is quite pleasant. Weird, I know, because you'd think it would be the complete opposite. The clinical staff are incredibly kind and compassionate.
However, once they are done with you and it's time to check out, it's back to unhappyville. It would appear the office staff and the clinical staff don't know what each other does or how to charge for services. I'm a self-pay patient and I always feel like they are just guessing, and they always seem to guess on the high end.
Also, if you have a broken tooth or a tooth that needs an extraction, don't expect to be treated that day. You will be made to reschedule for a month or so down the road and you are "welcome to call every day to see if we've had a cancellation." Yay. And, you get to pay a premium for this incredibly sub-par service.
If you can, save your money and go to a private practice. read more
