I am traveling in the area and broke a tooth. I needed a crown. Dr. Cummings and his staff were…read moreabsolutely fantastic. Everyone was friendly, caring and the care I received was top quality. Dr. Cummings has a fantastic chair side manner. The dental care was attentive, low pain and of top quality at a fair price. If I lived in the area I would make him my regular dentist.

r. Horowitz took X-rays and thoroughly examined my teeth when I came in experiencing extreme pain…read more He quickly recognized that I needed to be evaluated by an endodontist and made sure the proper steps were taken. After further evaluation, it was determined that the issue was nerve-related rather than dental, and that a root canal or surgery would not help. Instead, I was advised to see a neurologist. Thanks to this recommendation, I was promptly diagnosed with trigeminal neuralgia, and because it was caught early, I now have a strong treatment plan in place. I am very grateful to Dr. Horowitz and his staff for their care, professionalism, and commitment to making sure I received the help I truly needed.

I have had fillings and 2 major extractions with very little discomfort! Dr. always tells me what…read morehe's going to do before he does it. NO SURPRISES! I will always highly recommend Dr. Horowitz. He doesn't do unnecessary work and will honestly advise you if work can wait or if you need it done now.

Amazed at how fast and easy this was. Dr. Palmer and staff are very friendly and kind. They make…read moreyou feel at ease with each visit. Misti was great with assisting in billing and payment options for the procedure. I'm very pleased with Smile Design! Jason

The dentist from hell. Every time he treats me he makes some mistake, which requires hours of…read moreadditional painful treatment and permanently damages teeth and gums. He has too many patients, so he just does not care.

This past weekend I bit down on a hard piece of bacon and, based on the sound it made and the pain…read moreI felt, I was convinced I cracked one of my teeth. I hadn't been to my normal dentist since before COVID, so when I called, they said they could assess things in a couple days, but would need to find a new patient slot for me if anything needed to be done. I then looked online and saw there was a same day opening at the Aspen Dental in Ellsworth, so I booked it. And I'm so glad I did... I waited no more than 10 minutes once I arrived and had the full new patient intake: x-rays, gum health, 3D scan, and dentist assessment. Thankfully nothing was cracked but I did have a chipped molar that needed filling. Megan the hygienist was great, and Dr. Ghanem explained everything thoroughly. At checkout, Amber saw they had a cleaning opening in a few minutes, so she offered it to me on the spot since I was already there. She also was able to get me in for a filling only two days later. Given how hard it is to get any kind of appointment these days, I was extremely thankful. Overall it is a nice clean office, with really nice staff and convenient scheduling. I couldn't ask for more in a dentist's office - highly recommended!

Went in to replace a filling that had fallen out. I was concerned about the strength of the tooth…read moreand the possibility of it breaking in the future. So I asked if there was anything that could be done to build up and strengthen the tooth. The dentist took this opportunity to talk me into what turned out to be an unnecessary, and poorly fitted veneer that keeps falling off. I've lost count of how many times I had to go back to have it put back on. Sometimes it only stayed put for a couple days. It'd break off from biting into things as soft as a slice of pizza. They couldn't even be bothered to make sure my tooth and the veneer were clean and dry before putting it back on. Just slap some glue on there and stick it to my tooth. The glue they used wasn't even adhering to the veneer properly. I could chip it off the veneer with my fingernail. It was both the most I've been charged for dental work, and the poorest quality work I've received. Finally found another dentist to reattach it, and noticed that the reattachment was a much longer process when it's being done by someone who actually cares to do a good job. Moral of the story: Aspen dental cannot be trusted. They just want your money and do not care about the quality of their work.

Beware of "Extended consult" fees. I've been to this oral…read moresurgeon twice. I saw Dr. Deigan both times. He's a nice enough guy and seems knowledgeable, however I've never had a procedure done by him (and I certainly NEVER will for any reason after my latest interaction with them) so I can't comment on his skills as a surgeon. Frankly, the way Northeast Oral surgery (NEOMS) runs their business is shameful, unethical and deceitful. Before both of my "consults" I was told by the staff that it would be a $99 consult fee. Two years ago during my first consult/exam, I thought it odd that Dr. Deigan seemed to be dragging his feet during the consult and making a lot of unnecessary small talk. At the time I brushed it off as him being old-school and really caring for his patients, which actually made me respect him... However, that feeling was short lived and the respect soon turned to a feeling of being violated/used/deceived. Strong words, I know, but that's how I felt/feel. After the exam, the technicians ushered me out of his exam room, to the waiting room where the front desk staff informed me that I would be assessed a $220 "extended" consult fee for the appointment. I very begrudgingly paid the fee. I was totally manipulated. I never asked for extra time. I was never warned or told that if the exam went over a certain allotted time that I would be assessed a higher fee. I ended up not getting oral surgery at that time because I was advised to get braces instead to see if that would fix my problem. Fast forward two years. Braces have improved things but not quite enough. I was referred to Dr. Deigan's oral surgery practice again (he's the only one in Ellsworth). I still had not forgiven them, and I still did not trust them, but I rationalized going back to his practice again, telling myself it had been 2 years and the staff had probably changed and they'd probably improved their system, plus I have 3 kids and traveling an hour to bangor isn't convenient. Such is small town life. Several days prior to my most recent appointment, I was assured by one of their staff "Sue" over the phone that it would be a $99 consult fee. She said NOTHING about even the POSSIBILITY of a higher consult fee in the event of the consult going over an allotted time. During the appointment, about 20-30 minutes in, I kept readying myself to leave and Dr. Deigan kept making small talk and hemming and hawing about a procedure he might do (although alarmingly, he couldn't remember what the procedures' technical name was and had no experience doing it, but said he could do it anyway)... I felt more and more self conscious about time passing, and I was worried about other patients who might be waiting to be seen. It turns out no one was waiting. The waiting room was empty, so now after the fact it makes even more sense to me why he would spend so much time with me, since he had no more patients coming in, he could bill me for more than twice the cost of a usual exam if he just dragged it out. After my appointment yesterday, 10/18/18, I was escorted out to the front desk, and told by "Faith" (I believe that was her name but can't be 100% sure) that I would be assessed an extended consult fee of $220. TOTAL DEJAVU. I am 36 years old and I've NEVER in my life felt so used and manipulated by a business. Much less a health care professional. I calmly explained to Faith that Sue had quoted me $99 several days before my appointment. Faith unapologetically and almost robotically said: "Well the Dr. felt that you needed an extended consult" REALLY? well it seems like the patient should at least be warned of that. Keep in mind, he was already familiar with my case from our interaction from 2 years ago. Why would he need extended time again? not much had changed with my condition. The answer is, he didn't need more time, he wanted more money. Also, please be informed that they require payment in full at the time of service regardless of whether you have insurance or not (I do) they said that "as a courtesy" (wtf?!) they bill insurance and refund to their customers whatever portion their customers' insurance pays. This way of doing business smacks of desperation. It reminds me of the way third world countries do business. I sincerely hope that this review helps someone else avoid feeling abused and manipulated.

Highest quality, dental care ever! Best dental experience I've ever had in my 56 years of life! If…read moreyou need a tooth pulled, this is the only place to go! Special shout out to Casey who made the experience even better with her extreme knowledge and wonderful vibes! This is top notch care!