Mine is a tale of a mixed review. As with any transaction, I suppose, there are good points and bad points, but in ALL transactions, the cardinal rule still applies -- BUYER BEWARE! I had never purchased a car from what I call "roadside used car dealers" before, much less do it from a distance. But PC Auto Sales had my dream car, a yellow Mustang GT Convertible, and I set about to see my dream realized. Denise, Matt and Rick are all great people, and will do whatever it takes to get you the information you need and will do whatever it takes to get you into your car. Denise, in particular, goes above and beyond to provide you great customer service, at least until now. I wish the quality of their cars was as good.
If you read nothing else in my review, please read this: absolutely INSIST on taking the car you have chosen to a qualified dealership of YOUR choice and have your car inspected thoroughly. It is not only your right to do that, it is the law that they must allow you (See the FTC laws regarding used car dealerships). That law states that every used car dealer must display on every car the Buyer's Rights. PC Auto Sales does not do that. You never see the Buyer's Rights until you sign the final papers. Nevertheless, in those Buyer's Rights it tell you in black and white that you have the right to take the car to a dealership for inspection prior to purchase,. I did not know that until after the fact. The very minute my car was delivered to me, I took it to my local Ford Dealership where they deemed the car unsafe to drive. The control arms on both front wheels were so bad, the tire actually leaned outward. The back axle was leaking fluid and needed to be resealed. The clutch was shot. $4800 later, it is in good running order, but clearly should not have been on any car lot anywhere in the condition it was in as it could have killed the driver and whoever happened to be in the way when the wheel fell off. I'm not saying that every car on PC's lot is in similar condition. I'm just saying "beware". Insist on an inspection, and if they won't allow you, walk away.
That was a month ago. I don't blame PC Auto Sales. They do what they do. Unscrupulous? Probably. But so are so many of them. I blame myself for not having been more savvy and smart enough to know about the FTC laws. Today? Today I sit here a month later with an expired temp tag, no tag, no registration, no title and no paperwork promised from the dealer that shows I even own the car. Unacceptable in my book. Even more unacceptable that emails requesting such go unanswered. Tomorrow I have to go to the DMV, get an attorney and try to force them to give up the title and the tag. That just shouldn't happen! I can't even get a key made for the car because I can't prove it's mine! I have gotten not even a copy of the Bill of Sale to prove I even bought it! They've given me nothing. That awesome customer service prior to the sale, disappeared once they got their cash.
I wouldn't recommend PC Auto Sales, but I wouldn't discourage it either. Just be smart, beware and get that inspection! And don't leave the lot without some kind of paperwork that says you own your car! read more
