My husband and I have used Paynes twice. Once for carpet in our old house, and once for a new house that we recently bought. Paynes is a local, family owned company and they really do beat the prices of other carpet places in the area. What's not to love? After looking into prices for carpet, both times, Paynes was the cheapest! They have a nice selection of carpet, we've always gone with carpet that they had in stock. They had quite a lot to choose from the two times we came, we've never had to order. The most recent time we've used Paynes, they were able to install our carpet quickly, so that we would have it before our move-in date for our new house. We will never forget that. They really went out of their way to make our lives a whole lot easier during a stressful time! The installation went perfectly. The guys who came were super professional, and they did an extraordinary job. Our new carpet is just perfect. We had two bedrooms done, and they were not particularly easy in terms of shape. Our master bedroom is shaped oddly, with a heater vent in the floor in one area. Both rooms have closets. Paynes was able to get this carpet installed beautifully. It looks and feels absolutely amazing! And the price was even better! Thank you so much Paynes! read more

PAYNE CARPET OUTLET - Man cave carpet. This color looks amazing, and the multicolor will hide any dust or critter fur. - Niagara Falls, New York

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We have had two rooms carpet and our kitchen floor replaced with a Shaw floor. We also had our basement stair's carpeted. We have not been disappointed in dealing with this company and the workmanship of the staff is outstanding. We have dealt with one of the owners, Johnathon each time and guides his customers to the right product after he listens to us. Very pleased and highly recommend them for any type of flooring you are looking for. read more

I had a flooring installed installer was excellent. But the problem was the flooring installed wSnt what i asked for. I told bill jr that this is what I want commercial flooring and slip resistant. Well it started to bubble up and bill sr came out to fix it. Its stayed in place but the floor was so slick when wet and started to have. Called them they kept hiding behind the manufacturer's wording and never did anything to fix it and last time bill sr was out here he was not pleasant man to be around. I've call bill jr about it and he just kept saying manufacturer's this and that and he didnt have knowledge outside of what presumably just said on the box or online. Less than 3 months and thefloror started to have by the doorway I left messages they couldnt be bothered I will go out of my way to see that no1 I knows use them or even considers them for any jobs all I do just take them inside my kitchen and let their wrk speak for itself shame read more

I recently had a sheet vinyl floor installed by Payne's. I paid the extra $600 to have them do the tear out and prep work of the sub floor. My floor never squeaked a bit prior to the install, Bill Sr admits this is true. It squeaks like crazy now. I have been put off for quite some time now, listening to one excuse after another as well as ridiculous reasons why this is not their fault. They refuse to tear it up and fix it. They offer no solutions and no compensation. To add insult to injury I damaged the flooring just by pushing my dishwasher into place. I will be filing with the BBB soon and spreading the word everywhere possible to not patronize this business. read more

Had carpet installed. After 1 year carpet looked terrible. I vacuumed and cleaned regularly as recommended. After 2 years seams show and carpet looks horrible. Not happy. read more