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    Payless Car Rental

    1.4 (845 reviews)
    Open 8:00 am - 12:00 AM (Next day)
    Updated 1 month ago

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    Nail polish

    I don't know who's in charge of cleaning the cars but someone just let one go by. The inside was so dirty cut marks all over the dash above glove box finger nail polish on passenger side dash. And on the steering wheel horn area.Rubber around door was coming off. Rubber around trunk was cut and was falling off. Just remember the name "PAYLESS" you will get the the name. LESS. The counter person Bella I believe was her name was very helpful. She told me that the insurance that's offered when getting the car online is worthless. She told me to call and cancel and get a refund.

    Filthy center console on rental car
    Betty C.

    Well, unlike my usual checking yelp diligently before using a new business this time I did not because normally for rental cars I don't worry about that sort of thing. Well from now on I will look carefully. My issue is the hard up sell with you even after you tell them that you don't want any of the coverages that you're declining and that you will be responsible for all of the charges if anything were to happen. Then they print out the receipt and it has a four dollar per day roadside assistance coverage which they didn't ask you about and you didn't ask for either. They took it off and gave me a new one now it was $.60 higher then the estimate but I'm gonna let that one go because I wanted to get out of there. Get to the car and it looks pretty good from the outside - couple of small scratches they probably wouldn't even have noticed but I took pictures of them, wrote it down and then took a picture of the form where I wrote it all. Now comes the gross part - get into the car and there are crumbs everywhere, the center counsel is filthy, and the back window is all smeared up. Like the last person dropped it off and all they did was turn around and bring it over to the spot after filling it with gas. So I wasn't going to let them get away with that - went back to the office asked them to clean it up and they did in five minutes. Now for all the folks that complain about the insurance and the charges - this is how these people make their money, you have to be prepared for that at every turn for rental cars. The difference between these guys and the big guys is when you go to the big guys and you tell them you're declining everything they don't try to upsell you anymore, but these guys still try. So, bottom line if the car had not been dirty I would've given these folks three stars but the dirty car knocked them down to two. Also if the counter agent hadn't been so sassy - asking me what kind of car I drove at home and stuff like that which is none of his business, I might've even given them four stars if the car had been dirty. So if you're not up for putting up with all this BS and sticking up for yourself - do not rent from these people.

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    3 months ago

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    2 years ago

    If I could give 0 stars I would. Found a bunch of ants and a roach in the car after we came back from breakfast. Absolutely disgusting.

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    Page 1 of 22

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    Review Highlights - Payless Car Rental

    No surprises there as the location is really not that far and a shuttle bus was immediately available in both directions.

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    Alamo Rent A Car

    Alamo Rent A Car

    3.2(870 reviews)
    8.5 miOrlando International Airport

    We left our daughters brand new iPad in the car. We had little hopes but they found it and shipped…read moreit back to us (we had to pay $50). Still saved us the aggravation of buying a new one. Thanks Alamo!

    Alamo gave my car rental away, stranding me in Orlando with my family for six hours. After…read morecontacting the five or so other rental car providers (who were all sold out), I managed to get out of Orlando in the only car available - a luxury car from a luxury rental that was 40% more, but was also the only way I was going to leave the city. Now, to be fair, I was thirty minutes late to pick up the car, and I imagine somewhere in the terms of service they tell you that Alamo provides you twenty-nine minutes to pick up your car or they will give it away. However, it was not awesome to be stranded in Orlando for six hours when every other car rental was sold out. For something that can be so impactful to families, a company that cares about its customers could send a text or email warning you that they're giving your car rental away. Another way to show you care about customers is to state very clearly -- you have twenty nine minutes to pick up a car rental from Alamo, or they will give your car away. So, to be clear to everyone reading this: You have twenty-nine minutes to pick up a car rental from Alamo. They will not call you or warn you. You will not know that your car has been given away. They will not be helpful on the phone. I'll never, ever rent from Alamo again.

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    Fox Rent A Car - Nissan Versa - black

    Fox Rent A Car

    1.6(1.6k reviews)
    5.9 miOrlando International Airport

    We recently used Fox rentals through Expedia. First of all,…read morebeware that they are NOT located at the airport. The shuttle runs during "business hours" which is listed as 5am-12:30. (Another traveler had to call them after our 12am arrival flight even though they expressly say they shuttle and allowed us to book a 12:30am pickup time. We even provided our flight information to them) The shuttle driver made it sound like they were doing us a favor by "staying late" and had a $5 bill sticking out of the dash so we all knew he was accepting tips. We get there and we had booked the rental in my Husbands name, using my mother's card (she and I handled the itinerary for the trip.) Although we purchased the additional insurance through Expedia, Fox required that we also purchase insurance through them at another $15.40 per day. The fees will absolutely floor you, but we will get to that later. They wanted a credit card on file (or a debit card as long as they could put a $1000 hold on it) for incidentals. They wouldn't accept a credit card from my mother, it had to be the in the booked drivers name. We asked to switch the booked driver to my mother, nope they COULD NOT do that. They did offer to REBOOK under my mom's name, but not until the following "morning" at 3x the cost. Eventually my husband just gave them his card, they charged a random amount, but said they'd just do $750- they charged us $775.45 the additional fees the charged us conveniently added up to $275.45, so he was refunded $500.00 on the dot. This was not explained to us, we were told it was just a hold for incidentals. They said nothing about the charges they knew they were charging us coming out at the ends but obviously that's what the plan was. My god THE FEES!! Fees for the privilege of using their license plates In the state of Florida PER DAY, fees for "energy recovery" PER DAY (for them to vacuum the carpet and wipe down the dash),A BUS ACCESS FEE Because they let you use their "free shuttle." A "PRIVILEGE FEE RECOVERY" that they pay the airport and then pass on to the customer for the privilege of operating their business "at the airport." (Reminder we had to be shuttled from the airport and nearly didn't have a chance to check in. If they didn't "stay late" and the other traveler hadn't called, we would have been in a world of trouble! And they're also charging a bus access fee, so seems like a double dip to me. No "at the airport" privileges but all the cost of them!) A daily cost for "PlatePass Inc" although I'm pretty certain we only went on roads that required tolls on two different days. We weren't offered anything other than this. (I highly recommend looking into alternative options on your own, they're not trying to help you AT ALL! There may be a way to buy your own transponder, I saw some at Publix but I have no idea how they work) No one went out with us to look over the vehicle to see if there were any damages prior to us taking it. I took all around pictures and videos so they'd be time stamped incase it became an issue. When we got back, no one looked over the vehicle with us. They had us leave it with the keys on the dash. The shuttle driver was rushing us to get on the shuttle so he could depart for the airport. The whole thing was so strange--- even the non-descript pick up Places had a ton of people there that loaded into unmarked sprinter vans. VANS THAT MY HUSBAND AND MOTHER WERE GOING TO GET INTO BECAUSE THEY THOUGHT IT WAS FOX! Their shuttles are clearly marked but at the time we didn't know that (and for all I know those sprinter vans were Fox!) I would recommend saving yourself the headache and making sure you can conduct your business at the airport. I fully believe the nominal savings we thought we had using Fox was not worth the headache the "what ifs" (what if another traveler hadn't called to have a shuttle sent to us at 12:10-12:15 when they hadn't planned on sending a shuttle for the 12am arrival?? What if they got into a sprinter van thinking it was Fox's shuttle? What if they tried to charge us for dents/dings already on the vehicle?) and we actually ended up paying more than we thought we had in savings. The vehicle itself was okay, it definitely seemed like it has been used and abused. We babied it- but all functionalities seemed to work just fine. All and all we learned our lesson . Now that we know what to expect, I'll definitely take it into consideration for future trips requiring a rental vehicle.

    Non-existent customer service. It took the shuttle close to 30 minutes just to pick me up at the…read moreairport designated spot. The bus the driver brought was too small to accommodate all the people waiting. A family that had been waiting for 40 minutes decided to take a cab instead. Once I got to the rental location, it looked run down. The person that assisted me seen more annoyed than helpful. I decided to return the car a day early just to avoid the hassle of an early morning drop off. Save yourself the hassle, spend the money and rent from the airport. It will save you grief and frustration.

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.2(73 reviews)
    1.0 miUptown

    Look, if I told you all the background to this story, one of us would be dead before I finished. :)…read moreIt's ridiculous. Suffice it to say, my husband and I spent over 7 hours over three days trying to get our car rental reserved. We'd be guaranteed a vehicle and then, an hour later, be told it wasn't stock, we'd redo the reservation at another location and . . . Wait, I did just state that I wasn't going to go into all of the details, right? Right. Let's just say that by the time I drove to the Orlando airport to pick up the car, we were exhausted. "We" mainly being ME. Though my husband was irritated, I was somewhat further down the spectrum. Enter Agent Abdo. Are you kidding me with this guy? Soft spoken, professional, kind, magazine-quality smile. "Can I help you" is a phrase all too often used by folks who have no intention of ever helping you. They're just there to watch the clock till lunch. Not Abdo. He was so personable and willing to help in whatever way he could. While countless customer service agents, three supervisors, one district manager and, probably, a partridge in a pear tree, couldn't come up with a solution, Mr. Abdo came up with three right there on the spot. Not only was I NOT told it couldn't be done, I was told I had options. Abdo went so far and above with me and my husband that I just had to write. We all somehow find our voice when it's time to complain but we need to remember to use that same voice - just as loudly - when someone steps up to help. Thank you, Abdo. You wouldn't let me buy you lunch or anything, so I hope someone does something really nice for YOU today.

    I had an emergency situation and requested a tow/pickup service from this rental company. I later…read morecanceled or no longer needed the service, but I was charged several hundred dollars in fees. I tried contacting customer service multiple times to explain the circumstances and ask for some leniency or a reduced fee, but I did not receive a helpful response. I understand companies have policies, but I was disappointed by the lack of communication and compassion in handling the situation. I hope they improve customer support and work with customers more fairly during emergencies.

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    Payless Car Rental - carrental - Updated May 2026

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