Always a great cut. So good with my Shih Tzu. Very loving place to bring g your dogs..read more

booked months in advance so plan ahead. having said that, they were very accommodating & were able…read moreto squeeze my dog in for a simple wash & nail trim between other groomings. very fun place for the dogs. there are fenced in areas for maybe less social dogs but the dogs that play well with others seem to just wander behind the counter & have fun w/ each other. good vibes. nice people. good wash.

I went here yesterday while visiting Conway. This was my first time in the store. I loved it!…read more I got personal help from a very friendly person finding things for my very picky Coton de Tulear.

I have a Havanese puppy and I took her to a different groomer. the next weekend we went camping…read moreand my poor puppy had knots on top of knots from his halter. I made an appointment with the same groomer as before. Waited 1 week for this appointment, got there with my boy and was told they would have to reschedule because it would take longer than she had left time for. I tried two different groomers who did not return my call. I went to Neighborhood Pet Shoppe and told the groomer, Shanyn, there what had happened with the previous groomers. She was very sweet and understanding. I told her how the knots were getting bigger from the camping trip.(It was the undergrowth of hair and no matter how I tried I could not get the knots out.) She told me she could make an appointment in 3 weeks. I booked the appointment. She texted me Saturday the day of the appointment told me she had a family emergency, Ok I'm good with that! Texted back and asked if I would have to wait another 3 weeks. She asked if I could come in that Monday. She even said she would give a 10 percent off for the inconvenience. I told her no need for that I was just glad he was going to be done Monday. At this point, I asked my husband why I had to wait 3 weeks when she fit me in the next day they were open. now I know why!!! I truly believe she never had intensions of grooming my dog that day. I got there and she said she could not do my dog that day. He probably would have to be sedated. She made me feel like an inadequate dog owner. She asked if I ever brushed my dog or bathed him. Very rude questions. She was told everything upfront including how bad the knots were. This is the problem nowadays, people do not know their place!! She maybe very good at grooming (I will never know because I will never go back to her) But her customer service is horrible!!! I will spread the word!! Long story not so short, I went to another groomer that day, showed them my boy and he will be groomed Wednesday!!! It has been almost a month and a half since this all started.

Sunny is a "fantastic" groomer!!…read more Puts my lil rescue Maltese at ease. This is sooo important to a pet owner and their baby. Sunny has been Gracie's groomer, since adoption and has worked with her coat for several months. It looks great. Thank you so much for Dat Pooch business model and providing this service to our community.

Our first experience was 'fine,' but not great. For the cost and the 'luxury' service, I expected…read moremore. I decided to try again since it was very convenient. The next visit (a different provider delivered the service), the cut was terrible. Our pup's body fur was cut so short while her head had long hair. She looked terrible! It was nothing like the picture we gave as an example. We were home the entire time if any issues/concerns came up. We brush her regularly so matting was not an issue. We complained after the service and they offered to return within 3 days to 'fix it.' We declined because nothing could have been done. I would never recommend this service. I likely wouldn't even go if it was 'free.' Each groomer was kind to me as a customer.

Laurinda is a natural born dog charmer. My pooch loves to see her. He looks great and smells…read morewonderful when we leave. She is very detailed and takes time to love on your pet as she tends to them.

So my fiancée took her Pomeranian here for a haircut. When she returned, they had cut the hair down…read moreto the dog's skin. They didn't even use clippers because the haircut was uneven. I do not recommend.

Could I do 0 stars? Please do not take your animal here. They took 5 hours to trim my 6lb dog. When…read moreshe was "ready for pick up" she was still not done. The groomer told me to come back in 15 min!!! Needless to say she looked absolutely horrible. Now she is limping because they cut her nails too short trying to rush to get her done in 10 minutes after having her over 5 hours. I hope she is ok and it really is just a nail cut too short. I have never had such a terrible grooming experience.

This review is really just for the grooming services, well, for BETH'S grooming services, which…read morewere stellar. I was nervous about having our cavalier King Charles spaniel groomed at a chain store franchise. Full disclosure: About 20 years ago, a friend of mine had to put his dog down because a groomer broke the little cocker spaniel's leg, and it could not be reset. Until now, we have had all our dogs groomed at the groomer housed within our vet's office, which is reassuring to me. But, our regular groomer's earliest available appointments are now in SEPTEMBER! Our little cavalier was getting pretty matted, so I was forced to look elsewhere for her health and safety. When I went in to book the appointment, there was just one woman in the grooming area (which is completely viewable through glass from the store areas), and I had to wait a little bit for her to get to a stopping point with the dog she was grooming so she could take my information. I was grateful for the time to observe not only the worker, but the dog, to see how stressed or nervous he seemed and how she handled him. The dog was very calm while she worked on his foot pads, and she was not hurried or abrupt with him. Assured enough by all of this, I booked a Saturday noonish appointment for our little Betty. When we arrived, we noticed the woman checking in the dog ahead of us, asking a lot of questions about cut, services, etc. The woman who checked us in wasn't as personable, and given Betty's fur matting, was NOT encouraging; basically, she showed us a swatch of fabric "fur" to show us that they would shave Betty everywhere. We were a little upset because the cavalier coat is not ideally to be cut at all, but due to our own delay in getting her groomed, she was going to have to have some mats cut out. But that seemed a little aggressive to us! We kept talking to her about what could be kept and brushed out, and when we left, we saddened and nervous about what we would get when we came back three to four hours later to collect her. They called about four hours later and said she was ready to pick up, so off we went. We waited while they went to pick her up, and when she came out, we couldn't believe it! We were prepared for bald Betty, but she came out fluffy and beautiful, mat free, with pretty little bows in her "pigtails" (her ears). We had stipulated we wanted her fluffy little hobbit feet left long, too, and they were trimmed and shaped, looking fabulous. There were some shaved areas, but they were well camouflaged. Seriously, she looked AMAZING! We took our sales slip to the check out at the front of the store (she was $40, which I signed off on when we took her in), and I got $10 cash for the groomer. I went back and said, "I have a tip for Beth..." not knowing who she was. The personable, energetic woman we had seen initially upon arrival said, "I'm Beth!" and we talked to her about how happy we were with the quality of the cut and she explained what she had done and how mindful she had been of what we wanted. I will happily return with any of our dogs here, but only if I can make a Beth-specific appointment. She was awesome!

the lady with light brown hair had a pony tail in on february 16th 2026 at 5:00 would not sell us a…read moredang gold fish because she claims they need certain water then wouldn't let us buy aa beta fish because she said they need certain water and lost about 8 sales that day from me and my family

Brought our Cat here for a problem with excessive vomiting. The staff scheduled us in to see the…read moreDoctor that day. The staff were very friendly and attentive and seemed to genuinely care. The Dr was very knowledgeable and was able to give us several options to explore to correct the problem with our cat. We got an xray, anti-vommiting medicine, antibiotic shot and a warm water enema. Our cat seems to be in good spirits and back to her normal self. Glad to know we have a competent vet close to our house. We will use them in the future if needed.

I've been using Hartman for many years. While I do not like them taking my dogs out of the room for…read morethe exam, they have always treated me and my dogs with great care and respect. I won't go anywhere else

I have been taking my dogs here since Dr. Gabbard first opened. He has always made sure my dogs are…read morewell taken care of. When my first two passed they sent me a card and let me know when their ashes came in. They have been very helpful at making sure my service dogs are well taken care of. I highly recommend them.

I had to have my sweet little 16 year old chihuahua mix put down 2 months ago. They were so kind to…read moreme. I now have a 4 month old puppy that I'm taking there too. They're the BEST!