I recently purchased an iPad from Pawn Smart, and unfortunately, my experience has been far from satisfactory. The trouble began when I bought the iPad, and it was dead in the store. I waited patiently for it to power on, assuring the employee that I would inspect it further at home.
Upon discovering that the iPad's battery only lasts an hour to an hour and a half with no app use, I promptly returned to the store within the 24-hour timeframe, well within the promised 48-hour inspection period. However, my attempt to address the issue was met with extreme rudeness from the owner, Ashley.
Not only did Ashley dismiss my concerns, but she also implied dishonesty on my part. This was not only disheartening but completely unprofessional. The inadequate customer service and refusal to acknowledge a genuine problem have left me deeply dissatisfied.
I advise all potential customers to reconsider spending their hard-earned money at Pawn Smart, given my regrettable encounter and the evident lack of commitment to customer satisfaction. read more
