We only had our dog a few weeks since adopting him from a shelter. We really didn't know him that…read morewell yet but they did a great job of reassuring us. The facility was clean and quiet. Lots of space for the animals to run around in a group and they also offered to play individually with any dogs that weren't as friendly in a group. Two different choices for boarding rooms. Very reasonable prices. We heard good things from friends also before going there. You can tell they enjoy what they do!

Our vet recommended taking our cat, Cody to Countryside Kennels. We went to check the place out…read morebefore our 5 day trip. Was very impressed as everything was so clean and the enclosure was a good size and also air conditioned. He also got a bath as he had an accident in his carrier on our way there. They put a heater in his enclosure to keep him warm after his bath. Called twice to check on him and they were so kind and considerate. The price was very reasonable for the great care Cody was given.Our cat seemed a little sad when we brought him home. I think he really enjoyed his stay. Will definitely use them again.

After showing up over an hour late to our appointment, Sarah cut my dogs ear so badly that she…read moreneeded 5 stitches. Which I understand that mistakes happen, she offered to pay for my dogs surgery, but after several attempts to get ahold of her, we never received any reimbursement. Also, while we were waiting for her to show up, I talked to a lady who was also waiting to drop her dog off and she said that Sarah is almost always late to her appointments.

Sarah and Merlin are the best. They can take my scraggly little "wild man" and make him so…read morehandsome! Even though he tries to eat them! If you want your fur baby pampered and looking good you must bring him/her here!

We have been boarding our dogs here for years. It changed owners last year but stayed in the…read morefamily. The family lives on site, and they are simply wonderful. They post daily and send you updates via text often about your pets while you are away. They do let the dogs out to play in a fenced yard multiple times a day and take photos and videos of them too. Also their prices are affordable (they have 1/2 off 2nd pet if boarded together) and their kennels large. We took a tour last visit and it was so clean and organized! I do wish they offered a bath package or some sort of punch card or discount stay if they stay as often as ours do but overall, they are great. Highly recommend!

We picked up our 6 month old fur baby Ina (Siberian Husky) from Nicki and Gary today. I must say…read morethat they are amazing people and operates a wonderful service for pet owners. They display compassion, trust and communicate very well, giving us piece of mind while we were on our 9 day trip. Nicki sent updates and videos every day of our fur baby having fun! I love their facility with a big play yard, very clean and organized. I highly recommend Old Town Pet LLC for boarding your pet. I will definitely go them in the future! Thank you Nicki and Gary!

I LOVE this pet shop! They are great on working with you on scheduling and my little "nervous…read morepooper" is treated with kindness and patient. NEVER had an issue with making or keeping appointments. I'm not sure what happened with the other guy(Les B), but I have never had this issue with them.

No one answered when I called. So I drove over there to make an appointment, she was very nice and…read moremade the appointment for the next day for my pet. I was like wow that was fast since all the other groomers in the area were booked a week out. Later that day she called and canceled the appointment with out a reason and said she would have to get back to me when she could reschedule. As the owner of a the small businesses you would think she would know when she had a time slot and would for sure give a reason they needed to cancel a appointment made with a client.

Quick response, very thorough and my pup looks 100% better! Thanks so much! I look forward to using…read moreyour service in the future!

Super convenient with about the same price I was paying elsewhere but the best part is the customer…read moreservice and attention to detail! Highly recommend!

We have used this business to board our two pugs while we cruise. We couldn't ask for a better…read moreservice. We have used the for at least 5 years and have never experienced any problems. We have left them as long as 48 days and our pugs never had one complaint. In fact, it seemed that they were always happy when they saw and heard Amber. Amber is so good with them. We lost one of our pugs about two years ago. Our other one is now at an age where she is deaf and blind. Amber took very good care of her while we were gone last year for about 30 days. We highly recommend Amber and her business. BTW - we live an hour away and have no problem driving that to board our dogs with Amber. Robert Lewis

Best place to take your animal to board, also to groom. I trust them wholeheartly with my little…read moreboy. He will be 14 next month and he's been going to her for his grooming since he was 4 months old. I highly recommend, your animal or baby couldn't be in better hands.

I would not recommend this grooming service. I am a regular customer here and normally they do a…read moregreat job...however...I have expressed to them three different times now that I do NOT want my dog to have his long hair cut into a mullet. I went away for the weekend and had my wife take my dogs to Pampered Paws for their normal grooming (my wife normally does not take the dogs to the groomer and she doesnt know my expectations). Upon my return home, my dog Jo Jo had a very ugly mullet cut. The staff at Pampered Paws have asked multiple times in the past if they can do a mullet on my dog in which I have told them no. So on the weekend that I do not oversee their grooming, they send my dog home with a mullet. I am very unpleased they did this instead of providing the normal cut I get him. I have a very sour taste in my mouth knowing that they have gone against my known preferences when I pay to have my dogs groomed a certain way. Further, I now have to waste gasoline in an expensive economy to drive to the North side of Springfield (I live on the far south side of Springfield) to get his haircut fixed.

I normally self groom due to quarantine and having pets that grow long hair quickly, but I'm having…read moreengagement pictures done and Pampered Paws did great! My larger shih tzu had a bad experience once at a different shop when a groomer sheared his neck too close and he's always been a little timid because of it, and he was so calm and happy leaving Pampered Paws, so I know they treated him well. They still smell fantastic and they look so so cute. She did a great job on their paws and nail trim also. Took about 2.5 hours until I was able to pick them up from a morning appointment. WILL be going back for the future!

Took my dog in for a full groom and specified exactly what I wanted done and what length on certain…read moreareas, and left a short list of notes for her. She estimated 2-4 hours. I never received a call so I came back 5 hours after my appointment was scheduled (I dropped him off 10 minutes early) and he wasn't done. She left most of him too long, but forgot to switch blades and left a bald spot on his tail. Also, he wasn't thoroughly bathed and whatever was put on his coat afterwards left it greasy and attracted a ton of dirt. He had to have another bath less than a week later. All of that said, I think he was treated incredibly well while she worked on him. He was his normal happy go lucky self when I picked him up. The groomer was extremely nice and I can only assume she was just booked a bit heavy that day, resulting in a subpar groom.

Amazing job with my 2 larger pups. They looked great and smelled so much better. Removed all their…read moreunder coats and they are ready for summer. Clean facilities and wonderful groomer. Will most definitely return.