The State of Medical Care In An Emergency Matters! 5 Stars Reviews!…read moreThanks Carle Hospital

Of course it's very easy to give a 5 Stars Review when you've received excellent care. The level of…read moreprofessionalism was evident from the time you walk through the door and fortunately for me when I was discharged. Carle Hospital is a world class facility in every way. So would I recommend Carle Hospital the answer is without doubt this is the place for consistent proactive healthcare. Oscar Smith, Illinois Television CEO Founder.

Understaffed and confused is usual for this place…read more Almost all the people who work there are trying to do a good job, but they're understaffed and things can fall through the cracks. Just what patients need when they're sick.

First priority my child was undoubtedly. What's so great about the Carle foundation Hospital…read morethere's multitudes of specializations within the foundation and top notch specialists that Is very well knowledgeable and adversed within their line of work is phenomenal. And I say that to say this, this type of compassion and commitment is not everywhere especially for Pediatric patients. My child and I were recently transported from Riverside Hospital to Carle Pediatric Intensive Care Unit due to no pediatric intensive care department within the facility of Riverside hospital. Transferred was an hour and a half way and it was a MUST and urgent care! . Due to weather changes and the winter's season, inevitable the viruses and FLU has knocked at our door once more. In the best care of Doctor Rosado and Doctor Tseng and their Amazing Staff. While my child had the best combinations of Pediatric care and Respiratory Therapy Medicine they both tackled the issue rather quickly and practically. Everyone single one of the staffing had compassion, kindness, supportiveness, tenderness and very thorough and knowledgeable of Asthmatic patients. They were understanding and treated my little one like their own. So much love was given to my little one. Carle Foundation even have a department called Child Life, which helped my child out emotionally by still being able to be in control of her situation and still being able to be a kid. She was able to still color, draw, legos, play room for the kids, puzzles, board games, play doh, books for reading just just to make a few things. Anything to keep her mind off of things and positive reinforcements. The ChildLife department was amazing shout out to Anna and Nikki!. We were definitely in the right place and right care! My family and I could not have done this without the loving family of Carle Foundation Hospital and we will forever be grateful. We stayed a long 5 days. With amazing Angels. Great service great people WELL DONE!

i can say i did enjoy my stay but i can also say that the lack of care is present. i didn't see a…read moredoctor for a whole 24 hour period being a waste of time and once i did see one it was only for less than 15 minutes , yes i got on my medication but how much help am i actually getting my walking around the halls all day and watching others fight over the remote. some of the staff seemed to have a problem with one of the black gay male there and treated him very differently for no reason at all. i can say that there are abt 4 technicians who need to find a different job

The communication is terrible at this place. You leave messages for a call back following an…read moreincident and they ignore it. If you can get anyone to answer the phone, you may wait ten minutes when it gets transferred. Trying to talk to a patient is difficult as the times are so limited and no one will pick up the phone. Then when you can talk, the yelling is so loud that you or the person youre talking to cant hear. Medication changes are made with no consultation with the parent or guardians and no discussion of the changes when they are discharged. Avoid this place as a placement for your child.

I have been able to spend the last few months coming regularly to this rehab clinic and I am so…read moreimpressed by the entire team of therapists, schedulers, front desk staff, housekeeping, and everyone else who helps keep this facility functioning so well. Friendly staff, plenty of free parking, super clean facility, organized, running on time, and all very welcoming. The therapists are well-trained, dedicated, specialized, and caring. Each staffer that I have met has been willing to share their knowledge, in a patient and compassionate manner. This team is something! The warm-water therapy pool is beautiful. The pediatric gyms and treatment spaces are so clean and well-outfitted with new high quality toys, therapy equipment, and other materials for the kids to get to interact with. Well done to all at Carle Annex North! I will miss you all!

Patient care is awesome, facility is very clean, staff is OK but surgeons and nutritionist are…read moreamazing.

Very early evening 30 July I was informed by a charge nurse that Carle policy dictated that service…read moreanimals, emotional support animals and therapy dogs were not allowed in certain specific areas, such as food service areas (where do disabled people w/ service dogs get their food at Carle?), the CCU, OR, etc. I find this extraordinarily surprising that there would be a policy treating these three completely different classes of animals exactly the same. Only service dogs are protected by federal law, the ADA (Americans with Disabilities Act), to be permitted access anywhere their disabled humans are, with rare exceptions, as the service animal is effectively medical equipment. I have heard of cases where handlers are denied access with their service animals because their disability is not obvious or visible. Unfortunately, invisible disabilities can be vastly more crippling than visible ones. Perhaps this was the case with the Carle staff. Was an assumption made that because staff did not detect the handler's disability, that the animal was a therapy dog (as they initially referred to him as), despite being informed otherwise? For review, the law states ( https://aspr.hhs.gov/at-risk/Pages/service_animals.aspx#:~:text=Under%20the%20ADA%20of%201990,public%20health%20emergency%20or%20disaster ): "The United States Department of Justice (DOJ) has developed the following definition of Service Animals: Service animals are dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder during an anxiety attack, or performing other duties. Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person's disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA) of 1990. Under the ADA of 1990 and Section 504 of the Rehabilitation Act of 1973, health care facilities must permit the use of a service animal by a person with a disability, including during a public health emergency or disaster. Policy Guidance During a disaster or public health emergency, staff may not: Ask about the person's disability. Require medical documentation, a special identification card, or training documentation for the dog. Ask the dog to demonstrate its ability to perform the work or task. When it is not obvious what task is being performed by a service animal, staff may ask only two questions: Is the dog a service animal required because of a disability? What work or task the dog has been trained to perform? Service animals are to accompany the individual with a disability in all areas of the medical facility where health care personnel, visitors, and patients are normally allowed during inpatient services, unless the service animal's presence or behavior creates a fundamental alteration in the nature of a facility's services in a particular area or a direct threat to other persons in a particular area. A "direct threat" is defined as a significant risk to the health or safety of others that cannot be mitigated or eliminated by modifying policies, practices, or procedures. A person with a disability cannot be asked to remove their service animal from the premises unless the dog is not housebroken, is out of control, or if the handler/owner does not take effective action to control the service animal. It may be appropriate to exclude a service animal from limited access areas that employ general infection control measures, such as operating rooms and burn units, where the animal's presence may compromise a sterile field environment." This denial of access is particularly disturbing in a medical setting, where one might hope medical professionals, of all people, might appreciate both how disabilities can limit a person's life and a how well-trained service animal can make people vastly more capable, broadening their horizons, even turning someone who might otherwise be on SSDI (disability) into a productive member of society, earning a living wage. It's frankly appalling that Carle discriminâtes against disabled people who rely on a service animal to navigate the world safely, barring them and their service animals from visiting loved ones, working with patients, and presumably also from staying together with their service animal in numerous parts of the hospital, as if their highly trained animals were no different from emotional support animals or therapy dogs, as if they were optional. I don't believe I know of any optional disabilities.

I would give this place 0 stars if I could. Pretentious doctors, egregiously overpriced, abhorrent…read morecommunication, and delayed care system. You'd have better luck helping yourself by going on the Mayo Clinic website than here.

I gave Carle Psychiatry and Psychology a one star because I don't know why they exist. I asked to…read moresee a psychologist and a full year later I saw the one they gave me, and he advised me he was going to retire in a month, and to not schedule any appointments with him. That was the end of that adventure. For me, as a normal person not in a crisis, they offered no services.

I had to call Carle Patient Liaison on a racist therapist. First, the Patient liaison is Not there…read morefor you. They are there to back the employees of Carle. It's just something they have in place to make you think they care about the patients. Christy Clinic's PL is excellent. They will hold a doc or reg employees, accountable. They will try to gaslight you into thinking your concerns are wrong and not valid. Sadly, the aforementioned doctor, Dr. Jedd, is still working as a therapist. I saved all our messages and the PL ignored the context except for 3 sentences that she thought would gaslight and patronize me into thinking I was wrong. Appalling and disgusting behavior.

DO NOT USE THIS AMBULANCE SERVICE!…read more I would highly suggest taking a cab instead! I was taken by ambulance to Carle hospital in January 2014 after a car accident. I got a lawyer to handle all of my billing issues, and while in negotiations with Pro Ambulance, the company sent me to a Collections Agency. My lawyer paid the bill immediately, within the week, but Pro Ambulance never told the Collections Agency! I am still fighting to clear my credit and its February 27, 2016! I have contacted the Collections Agency three times and they told me to submit proof of payment to them directly since Pro Ambulance won't. This company is wildly incompetent! I would seriously suggest calling a cab in the event of an emergency. You will regret using this ambulance service.

I have used this service several times over the last 15 years. The staff on ambulance is very…read moreprofessional (hmm, maybe that's how they got the name) and have been very caring towards me. As for billing, I have never had an issue with how Pro's parent company, Presence Health handles billing. I provided my insurance information after the fact, and charges were billed thru my insurance.