Of course it's very easy to give a 5 Stars Review when you've received excellent care. The level of…read moreprofessionalism was evident from the time you walk through the door and fortunately for me when I was discharged. Carle Hospital is a world class facility in every way. So would I recommend Carle Hospital the answer is without doubt this is the place for consistent proactive healthcare. Oscar Smith, Illinois Television CEO Founder.

I would give this place 0 stars if I could. Pretentious doctors, egregiously overpriced, abhorrent…read morecommunication, and delayed care system. You'd have better luck helping yourself by going on the Mayo Clinic website than here.

Understaffed and confused is usual for this place…read more Almost all the people who work there are trying to do a good job, but they're understaffed and things can fall through the cracks. Just what patients need when they're sick.

First priority my child was undoubtedly. What's so great about the Carle foundation Hospital…read morethere's multitudes of specializations within the foundation and top notch specialists that Is very well knowledgeable and adversed within their line of work is phenomenal. And I say that to say this, this type of compassion and commitment is not everywhere especially for Pediatric patients. My child and I were recently transported from Riverside Hospital to Carle Pediatric Intensive Care Unit due to no pediatric intensive care department within the facility of Riverside hospital. Transferred was an hour and a half way and it was a MUST and urgent care! . Due to weather changes and the winter's season, inevitable the viruses and FLU has knocked at our door once more. In the best care of Doctor Rosado and Doctor Tseng and their Amazing Staff. While my child had the best combinations of Pediatric care and Respiratory Therapy Medicine they both tackled the issue rather quickly and practically. Everyone single one of the staffing had compassion, kindness, supportiveness, tenderness and very thorough and knowledgeable of Asthmatic patients. They were understanding and treated my little one like their own. So much love was given to my little one. Carle Foundation even have a department called Child Life, which helped my child out emotionally by still being able to be in control of her situation and still being able to be a kid. She was able to still color, draw, legos, play room for the kids, puzzles, board games, play doh, books for reading just just to make a few things. Anything to keep her mind off of things and positive reinforcements. The ChildLife department was amazing shout out to Anna and Nikki!. We were definitely in the right place and right care! My family and I could not have done this without the loving family of Carle Foundation Hospital and we will forever be grateful. We stayed a long 5 days. With amazing Angels. Great service great people WELL DONE!

This place is a disaster at every level. The staff doesn't care about the patients and act like…read moreit's a major inconvenience to pull them away from their computer game if you need help. I can't say enough about how horrifically bad ths place is....It should be shutdown and reevaluated before "treating" anymore patients who really need the help and guidance the Pavillion is supposed to provide. Just read the other reviews...

The communication is terrible at this place. You leave messages for a call back following an…read moreincident and they ignore it. If you can get anyone to answer the phone, you may wait ten minutes when it gets transferred. Trying to talk to a patient is difficult as the times are so limited and no one will pick up the phone. Then when you can talk, the yelling is so loud that you or the person youre talking to cant hear. Medication changes are made with no consultation with the parent or guardians and no discussion of the changes when they are discharged. Avoid this place as a placement for your child.

I have been able to spend the last few months coming regularly to this rehab clinic and I am so…read moreimpressed by the entire team of therapists, schedulers, front desk staff, housekeeping, and everyone else who helps keep this facility functioning so well. Friendly staff, plenty of free parking, super clean facility, organized, running on time, and all very welcoming. The therapists are well-trained, dedicated, specialized, and caring. Each staffer that I have met has been willing to share their knowledge, in a patient and compassionate manner. This team is something! The warm-water therapy pool is beautiful. The pediatric gyms and treatment spaces are so clean and well-outfitted with new high quality toys, therapy equipment, and other materials for the kids to get to interact with. Well done to all at Carle Annex North! I will miss you all!

Patient care is awesome, facility is very clean, staff is OK but surgeons and nutritionist are…read moreamazing.

The place was beyond filty. There was visible dirt and dust all over the floors. The sheets on…read morethe beds had visible stains on them and were thread bare. The staff let patients hang all over the front desk where our snacks and breakfast were set out. Even letting a filthy patient who hadn't showered help them set out the food. It was disgusting. The place has no security and I was very scared there. One night a fight broke out between patients and I along with two other patients barricaded ourselves in the day room. Staff didn't even check on us for at least 20 minutes. We finally asked the police who came if we could come out. Another patient had got into anothers room and yanked her out of her bed and stomped on her head repeatedly. I reported my fear the next day to the patient advocate. She didn't care. A few days later another disruption happened. I called 9-1-1 and begged them to come. They said the staff would have to call. During this fight I was shoved by another patient while on the phone with my family in the hallway. I shouldn't have to feel unsafe making a phone call. The place is beyond terrible. Many of our group sessions didn't happen either due to patients disruptions. So, no help was provided. I was supposed to have a treatment plan for when I was released. They didn't even provide that either. The place simply doesn't care. All i got from the place was increased anxiety. Please avoid this place.

My name is Lavell Simmons, I have reviewed a lot of comments many negative and although I am only…read moreone I do not support the opinions of another and refuse to be in any confrontational conversation. I only speak of my experience which was wonderful and that's an understatement. See we often fail to focus on the true issues which are the roots of our underlined conditions. Not insignificant issues such as I didn't like this person or that person. Bottom line is first we are dealing with imperfect beings as we all are, despite this imperfection these men/women put forth diligent efforts to try and make it to work daily despite their own trials and tribulations at home to deal with various characteristics that has been destroyed as a result of substance abuse or mental trauma. We should be awarding them metals for having the ability to juggle the two and remain intact. New Choice under the direction of Delores Jones and her case manager Ty, has been nothing but inspirational to me and others as I have witnessed. We can go back and forth, but get no solution with trying to crucify the people who have passionate agendas to help us excell in our challenges in life. The entire staff at New Choice played an intriquet role in molding me to say," I surrender, I can't keep doing this". Delores staff Q and Lance gave me opportunity to smile and laugh everyday, Tashi, her kindness made me feel welcome and comfortable, Dugg's no jive attitude showed me the severity of my unmanageable skills, Alma and Zefora taught me the damage I was doing to myself. So rather than demean these beautiful hardworking men/women let's applaud them with gratitude, respect and ideas on how to better the program for those that comes behind us. That's epitomizing the adage of one addict helping another for it is parrellel. Pave the way of betterment with great ideas. Because,truth has it they are aiding you/us with tools to saving our lives and developing us into better beings who can make positive contributions to the community,our families and ourselves. Shouts out from the highest mountain to Delores Jones and Ty and the staff of New Choice and the Pavilion. 5 stars

I gave Carle Psychiatry and Psychology a one star because I don't know why they exist. I asked to…read moresee a psychologist and a full year later I saw the one they gave me, and he advised me he was going to retire in a month, and to not schedule any appointments with him. That was the end of that adventure. For me, as a normal person not in a crisis, they offered no services.

I had to call Carle Patient Liaison on a racist therapist. First, the Patient liaison is Not there…read morefor you. They are there to back the employees of Carle. It's just something they have in place to make you think they care about the patients. Christy Clinic's PL is excellent. They will hold a doc or reg employees, accountable. They will try to gaslight you into thinking your concerns are wrong and not valid. Sadly, the aforementioned doctor, Dr. Jedd, is still working as a therapist. I saved all our messages and the PL ignored the context except for 3 sentences that she thought would gaslight and patronize me into thinking I was wrong. Appalling and disgusting behavior.