I love living at The Pointe. They are really a great place to call home. The front office staff,…read morelead by Meela, really know how to earn brownie points. When I moved in Liz gave me a cake pan, a box of brownie mix, a spatula and an oven mitt that said "Earning brownie points." How cute is that? Liz is the Leasing Assistant. Today they have gift bags and more wine for Valentine's Day. They are so good to us. I feel appreciated. Seriously. Sometimes you pay rent and all you get is a place to live. These folks got gifts and all the extras. Meela is always giving out wine on "Wine Down Wednesday," and she's got fabulous food trucks that come out to the apartments on a regular basis. This is perfect for me because I don't always want to cook for myself since I'm single. Daniel is the maintenance man and I LOVE LOVE LOVE HIM! Let me tell you - this guy is PROMPT! Whenever I have a maintenance issue he is RIGHT over. Big or small, he handles it all! From appliance bulbs to leaky roofs, this guy is ON IT! And he gets the job done. It's not like bandaid type crap. It's like FIXED! Done. If you want a great place to live with awesome and responsive management and maintenance staff, come live at The Pointe. Thank you Meela, Liz, Nuvia and Big D aka Daniel!

The front office staff is amazing. I just signed my lease here and I'm very excited to finally have…read morea great place to live. They are very responsive to emails and phone calls, they're helpful in all situations, and they are very friendly!

I would not want to move here much longer due to the fact that there's no one consistently in the…read moreoffice. You cannot use all the amenities here but they tell you you can. Over pricing for parking spots. Me personally I'm over the whole Apartment life.

A member of the community for about 2 years now and I have seen many positive improvements since…read morethe company took over. The gym is getting renovated, the pool received a make over and the pool area is next. Definitely hearing the residents and their needs to call this community our home. The rules are easy to abide by and follow a respectable code of conduct. The staff is definitely what makes this community worth being a resident. It's how you get treated. From the girls, the property manager and the maintenance staff, they are all professional and smile, they treat me with respect and a human. Let me know if yall have questions.

I love this property so far I've been living here for 3 weeks now. I would like to give a shout-out…read moreto the leasing consultant Taylor Thomas, that made my leasing and moving process very simple. She was very understanding, helpful and patient with me! She made it possible for me to move-in early. I haven't even met her face-to-face yet this was done all virtually. I love my 1 bedroom apartment but I wish they updated the carpet to wood floors throughout the whole unit. I'm going to I had a small work order that needed to be fixed such as a clogged shower and sink. But the maintenance team came in minutes after placing my work order in. This property seems to be very organized, well maintained and friendly environment. I'm happy I choose to live here!!!

This apartment complex is still trying to collect money from me and my 75 year old aunt who is…read moreabout to die!!! I refused to pay my rent due to the mold issue . The manager Madison did nothing but laugh at me on the phone and not only kicked me out, they are still trying to collect 1,000$ of dollars from my family even after the detrimental health effects this disgusting place has caused on my children and my husband. These people will raise the rent on you out of no where, they will not put in work requests, they will lie to your face about cleaning your unit before moving in! I was about to give birth & got moved into a Unit that was so disgusting and filled with animal pee, human eyelashes, toenails, hair, random nails, you name it. This place doesn't give a SHIT! They just want $$$$! STAY AWAY!!!

This apartments crime rate is crazy when it comes to theft. They can never help and are never in…read morethe office. I've had my partner call the office while I was standing in it and they act like the phone wasn't even ringing. Ive had my car broken into twice now and I'm sure this won't be the last time! The office people are no help not even a single camera around that could improve on safety and theft in these apartments! My neighbors tires were taken and I'm not sure on how that interaction went but it wasn't a great one! My car was also towed in a spot where my old car was I had just got the car a day before and the office was closed so I had no choice but to wait until the next day, I come out the next morning and my car is no where to be found the office had it towed because there was no registered parking sticker which is crazy considering I just had got the car and the night before there were no visitor parking anywhere nearby. I just feel like for people who never answer the phone and are never in the office should do a better job in these apartments safety of people who pay there hard earned money to live comfortably!

Absolutely love the staff and uphold of the complex. Staff, such as leasing agents, Maintenace, and…read morethe property manager, Kelsey, are very welcoming and are very considerate in regard to their tenants. I have resided here over the last decade and have nothing but wonderful comments to share. The environment is very quiet and calm with a united community. In addition, these factors have contributed to my stay and make feel very comfortable enough to reside as long as I have. Not only are they considerate of the community, but for our furry babies as well!!

A wonderful place to stay! This is my first choice if I need to get away or have place for family…read moreand friends to stay when they are in town.

I been here for almost a year. I saw the reviews. I knew this place was a piece of crap. But now I…read moresee for myself they're not even trying. The microwave broke and they just duck tape it. And the garbage men don't take trash out if they don't like the bag. And the pest control is a shame because there are raccoons everywhere. Don't come here. Part with the money. $900 a month isn't worth it.

Worst place ever. They will change your apartment at last minute notice. It's old and outdated…read morewater mold on the counter tops

I have lived at Timberlakes at Atascocita going on 4 years. The office staff has always been…read moregreat! I especially appreciate Miss Carina and Miss Marquita. They do their job with excellence, compassion, care for the community, care for the grounds and each and every person who resides there. One thing I find especially remarkable, is the fact that I can see that Miss Marquita is a God-fearing woman. She is kind to everyone and she has a strong faith! For those who believe in a higher power and those who don't, she treats everyone with the same kindness, grace, truth and excellence! She draws people to her with her smile and that ability is Divine. I beg anyone to debate that! I love living at Timberlakes we have a great community.

The Apartments look fantastic and I love the resort style pool. I like how it's pet friendly and…read morehave nice interior to the units.

After being here for 3 months, I wouldn't say I've had any true complaints. The property is unkept…read moreall the time, neighbors are friendly and keep to themselves, and the front office staff is very professional. Would recommend.

I was seriously considering making The Park at Tour 18 my next home, but unfortunately my…read moreexperience with the Property Manager, Mabel Angel, completely changed my mind. I initially visited on October 5 and was told someone would be with me shortly. I ended up waiting approximately 30 minutes while the manager was speaking with a coworker, without receiving any update during the wait. When she eventually came out, she apologized, and I remained polite. I explained what I was looking for, toured the one unit she presented to me, and left genuinely interested in the property. The following day, I checked the property's website and saw additional units listed as available, along with promotional pricing that had not been explained to me during my original visit. Because I liked the property, I returned simply to ask for clarification and information about those units. Unfortunately, the interaction was completely different. When I asked whether the other units had also been available the previous day, I was told they had been. I asked if I could see them and was told no, without a clear explanation. I then politely asked if the unit numbers and prices could be written down for me. Ms. Angel responded that she was "not going to write anything down" and said the information could be emailed instead. I even asked if the information could simply be written on a brochure, and she refused. Her demeanor became increasingly dismissive and rude. I was repeatedly interrupted while trying to speak, and I felt as though I was being rushed out rather than assisted as a prospective resident. My voice remained calm throughout the interaction, and I did not become disrespectful or confrontational. When I stated that I would contact United Apartment Group regarding how I was being treated, I was repeatedly told to leave and to "have a good day." I even asked another employee whether this was how prospective residents were normally treated because I was genuinely shocked by the interaction. I left feeling discriminated against, unwelcome, and discouraged from renting here. What makes this especially disappointing is that I actually liked the apartment. The pricing was attractive, and I particularly liked the separate tub and shower and the built-in computer area. I had returned because I was seriously considering leasing here. A beautiful apartment and competitive pricing are important, but so is knowing that you can communicate respectfully with the management responsible for your home. Unfortunately, this experience was enough for me to remove The Park at Tour 18 from my apartment search. I have contacted United Apartment Group regarding my experience and hope they take the matter seriously.

Get decent managers. I lived there 3 years and never had any issues other than being flooded when…read morethe upstairs apartment left a water faucet on during one of the many times water was shut off. Then the new manager started getting really ugly and they eventually told us they would not renew our lease because they wanted possession of it, probably to update it and charge more, since 2 of our neighbors had also had to move. Adara: I lived there from mid-June 2020 to May 3, 2023. Building 9, 1st floor.

Since adopting new management Adara communities, it's been very vague living here. Let's start with…read morerent going up, water being allocated based on usage by building, mandatory rental insurance required, so many to name. I could deal with the old management cause it was a smaller management company, but when Adara came I think more people have a sour taste in there mouth. Patios can't have certain things on them. The biggest complaint to management is the parking situations. Look, if there already wasn't enough parking. I mean you have more stray Cats than parking available here. I HAVE HAD MY CAR TOWED THREE TIMES. I had parked in fire lane once to go put my groceries in my unit, came out on a good Friday night about 5 minutes, towed away and gone, like someone knew my every move. Damn. Ok. You got me. Fair shake. Next, I parked in handi cap, illegal, Yes, there was no parking 9pm at night, car was gone again. THAT QUICK. MY BAD, MY BAD, I OWN UP TO IT. LAST, I had a flat tire, and I'm not the only one at the complex with car issues, but you tow my vehicle for that, OOOO-NOOO , I guess I will be an idiot for resigning again, pls. Management acts like there not involve with what's being towed, but On-Site Towing company comes here mostly every weekend night and tows people vehicle, allowed by management through contracts. If you want to Park in Peace where ever you live, and not have to fight for parking when coming home from work, (Don't Move Here). It's getting worse overtime. I KNOW residents have been complaining like me. For example, since Beryl, debris have been picked up daily everywhere else to my knowledge AROUND HOUSTON OR HERE, but since July here has still BEEN DEBRIS taking up parking SPOTS and your charging people rent and towing there cars for parking BAD situations. BADD BUSINESS. I don't really blame ADARA communities, but management on site for being the mastermind behind it all. They probably got friends or family in this On-Site Towing company helping them get paid overtime. If not then create More Parking for your Residents. All the parking that's covered parking, could possibly be for residents if you don't have enough, Thuh. Lastly, there was a car that burned up near my building and literally never towed until the 3rd Week in September. I Repeat, an abandoned vehicle 3 Weeks Sat, burned here completely. But flat tires is considered what, Violations. Get Real Management people here please. Total disrespecting our Hard Earn Money. I have pics to prove my point, but you can ask residents here, I am not alone about this parking ordeal... I REST MY CASE.

Great apartments! Spacious floor plans, well kept grounds, gated, trash pickup, great amenities…read more Great value compared to similar offerings in Kingwood. The parking is usually pretty good. Community is very good. I'm confused as to the issues the negative reviewer posted about. There are no issues, riff raff, or suspicious occupants. I come home late regularly and the only people I run into lurking about at night are people in their pajamas giving a quick walk to their dogs.

My experience with management has been extremely disappointing due to the lack of communication,…read moreaccountability, and follow-through. Over the past several months, I communicated with both Jasmine and Nataly regarding these ongoing issues, yet they remained unresolved. I have had maintenance requests outstanding for nearly two months, dating back to May 28. One of the most concerning was a ceiling that leaked every time it rained, yet it remained unresolved for nearly two months. That was not the only outstanding work order, but it is one you would expect management to prioritize. Instead of completing the repairs, management closed my work orders as though they had been resolved, despite knowing the issues were still outstanding. I have also received repeated trash violation fines for allegedly placing out overweight trash bags. I weighed my bags and documented them with photos and videos showing they were within the permitted weight limit. Instead of reviewing the evidence I provided, management directed me to contact the third-party valet trash company. However, the valet company only reports alleged violations--they do not issue fines. The apartment management is ultimately responsible for deciding whether to assess the fines, so it made little sense to send me to a third party that had no authority to remove or reevaluate them. As a resident, I expect the management team I pay rent to each month to review concerns they have the authority to resolve. Instead of addressing the evidence, I was told they cannot make exceptions because someone is a woman or a single mother and that everyone who violates the rules must receive a fine. That completely missed the point. I was not asking for special treatment--I was asking management to review the evidence because I did not violate the rule in the first place. Communication has been equally frustrating. Phone calls frequently went unanswered, emails often received no response, and concerns were not addressed in a timely manner. Residents deserve management that listens, fairly reviews concerns, accurately enforces community policies, and completes maintenance requests instead of simply closing them. Unfortunately, that has not been my experience, and I cannot recommend this community based on how these issues have been handled.