I would also give zero stars if I could...I have been a devoted customer to Paula's Skincare for almost two years, every single month without skipping a beat until now - enough is enough.
The receptionist who sits at a little desk with a day planner at the front of the establishment is a horrible woman with a nasty attitude - I don't know how she got the job to receive customers or answer a phone (she eats these gross crackers all the time with cheese or other smelly food and throws the crumbs from her desk all over the floor - this is a spa, yuck!)
When you call to make an appointment said receptionist makes snarky remarks and barks into the phone "what do you want?"... I called to make an appointment with Paula who sometimes is out of town. The receptionist told me "she is not here." To clarify I asked if she will be back or is she retired? The receptionist responded "I think my english was perfectly clear." Seriously?! I am a 5th generation American - English is my first and only language, and I am a speech pathologist, so no, her 'English' was not perfectly clear - and either way, how dare she talk to a customer with such a terrible attitude. This is one of MANY indiscretions I have had with her, but I'll spare you the details.
It's a shame because Paula was really one of the best estheticians I have ever come across and she built her business from nothing. But now that she is not there, it's not worth it to see Carmen for a sub par facial, especially considering you would have to deal with the troll receptionist.
If anyone from the business ever reads this - do yourselves a favor and hire someone pleasant to answer the phones. It is a spa after all. read more