Wow. Probably one of the most awkward and unimpressive customer service experiences I've had in a…read morewhile. I stopped in yesterday in the early evening of Oct 4th as I wanted to have a look around and interested in a specific brand of glasses that I'm after. However, I walked in and there was a salesperson who happened to step from their backroom/offices into sales floor, but didn't even greet me. I immediately felt awkward - I stood there for about 15 seconds yet she ignored me as she was doing her own thing, putting stuff into drawers or checking whatever it was she was doing. So it took me to break the ice and step around the displays to go to her, and say hi and ask if they sold the branded frames I was looking for. She thought about it for a second and answered 'no'. And to my genuine surprise - that was it. No apparent willingness to offer to a new customer an alternative or discuss what if anything she could do to earn my business. Nothing - not even a willingness to make-up for the earlier awkwardness and offer a 2nd impression of the shop's customer service. Nothing. Nada. Nought. Zilch. El zero. I felt even more awkward about this encounter by the second, and I just ended up thanking her, for nothing really, and I just saw myself out. I lingered outside the shop for a minute trying to make sense of the experience, but I quickly realized that this is really not a shop I felt I wanted to give another chance to win my business. Couldn't believe how big a fail this was as a first impression customer service experience on a first visit, and don't want to imagine what after-care service would be like. If this is what it's like to "shop local" then it proves that there's nothing at all wrong with thinking I "should've gone to SpecSavers." And I did. It was just up the road.

I'm a bat and have been wearing contact lenses and glasses for YEARS - I'll not say how many but…read moreit's decades. I wouldn't go to any optician other than Creswell. I've changed my doctor and dentist numerous times over the years but I always use the same opticians. The eye tests are thorough and competitively priced and Gamble and Creswell have a massive offering of contacts, glasses frames (designer and more economically priced) and lenses. I wore gas permeable contacts for years and a few years ago my eyes started to reject them. My optician Mr Creswell was great in allowing me to trial loads of new lenses before I settled on my current soft monthly contacts. Simply brilliant customer service. They are very flexible allowing appointments to be made even outside the normal 9-5 standard working week. I just wouldn't trust another optician - Gamble and Creswell are the best. Superb.

I have never in my life given a bad review for any business/practice, but I felt this place…read moredeserved to be written about. I had a feeling by looking at the place before I walked in that it wouldn't go well, it looked more like an opticians then a proper clinic, especially if it was going to cost me €150, but I said to myself to give it a chance. I had previously been to my optician about an eye issue I had been experiencing. However, I still had a problem with my eyes so I decided I should see an eye "specialist", thinking they would go in to more detail. Well that's what I thought anyway, but all the "specialist" did was shine a light in to my eyes. My optician who supposedly is an under study to a "specialist" performed far more rigorous tests and took reports of how my eye was on their system (scans etc.), nothing like this was performed here. They wanted to charge €150 for this, I couldn't believe a 2 minute consultation would constitute this charge. The "specialist" threw in a few phrases about the Mater Private as if that warranted the €150 for his 2 minute analysis & that it's good to see a 'specialist' over an 'optician'. I see through those comments and it was nothing short of a con artist job & a quick buck and no regard about taking notes regarding my eye health. I will be looking in to more detail about this. My optician was "FREE" and performed a much better professional analysis of the eyes. Please stay away from this place if your looking for a more in depth analysis from a "specialist".

Absolutely superb service I can't recommend her enough. Even though she didn't have availability,…read moreshe made room, said that for eye infections they'll fit me in and gave me an appointment for the same day. She must have spent about an hour with me, extremely thorough inspection despite it being pretty late she spent more time looking at my eyes than have many ophtalmologists. In the end she refered to a specialist but the cherry on the top was that she called the next day to see how I was doing. That is the kind of personalized, human service that you just don't see anymore, it was so heart-warming to see that there are still professionals around who see their practice as a people first, business next. You can tell right away she's in the ophtalmic practice because of actual care and interest for the patient and that is something worth writing about. Thank You O'Neill Opticians, I am so glad to have discovered your business!

I went to MacNally's last year having gone to a high street brand for years and I expected to pay…read moremore, but also to get a better level of care. Unfortunately it was a costly mistake. Ironically the two consultants I met first, had been trained in Specsavers and to be honest they were lovely, but the owner/optician who did the final consultation was awful.I felt pushed into getting a pair of bi focal glasses with top end frames and they really were no fit for purpose. I returned in a couple of weeks to say that I just could not see the computer properly and I had stated that this was my main reason for needing the glasses. The owner dismissed me and said I just needed to get used to them. A year later, I am almost a thousand euro down,the expensive frames broke and the glasses are useless to me.Never again !

MacNally Opticians are the super-coolest opticians in Dublin, from their smooth talking logo, down…read moreto their suave website, these guys have got style. Okay, I'm getting carried away here, they really do have some really nice frames but they're all top drawer stuff, most of them are titanium, and all of them are on the pricey side. The staff couldn't be nicer, even when a scruff like me, obviously not wearing glasses, walks in for a poke about I was greeted cordially. So, if I ever need glasses, and have a little more change than usual jingling about in my pocket, I'll hit MacNally Opticians.

I know of this place due to the deficiencies in my girlfriends' eyes and I really admire the…read moreservice and shop that is on offer here. The shop floor is modern and spacious, and is a vast amount prettier than most of the stores in and around Downpatrick. The different brands of glasses on sale here are clearly categorised and labelled to let you know their prices and suitability for different eye conditions. The optometrist herself is a lovely woman. My girlfriend regularly has to collect her prescription for her contacts her and she always receives timely and personal service here. It would be easier for her to get someone closer to home but she likes to stay her because of the quality service that she gets here, so I have only good things to say. Hopefully my girlfriend will not have to go here too much longer as she wants to get her eyes lasered, which is alarmingly expensive for of you who don't know, you are looking at £3000!!!