Wow. Probably one of the most awkward and unimpressive customer service experiences I've had in a while. I stopped in yesterday in the early evening of Oct 4th as I wanted to have a look around and interested in a specific brand of glasses that I'm after. However, I walked in and there was a salesperson who happened to step from their backroom/offices into sales floor, but didn't even greet me. I immediately felt awkward - I stood there for about 15 seconds yet she ignored me as she was doing her own thing, putting stuff into drawers or checking whatever it was she was doing. So it took me to break the ice and step around the displays to go to her, and say hi and ask if they sold the branded frames I was looking for. She thought about it for a second and answered 'no'. And to my genuine surprise - that was it. No apparent willingness to offer to a new customer an alternative or discuss what if anything she could do to earn my business. Nothing - not even a willingness to make-up for the earlier awkwardness and offer a 2nd impression of the shop's customer service. Nothing. Nada. Nought. Zilch. El zero. I felt even more awkward about this encounter by the second, and I just ended up thanking her, for nothing really, and I just saw myself out. I lingered outside the shop for a minute trying to make sense of the experience, but I quickly realized that this is really not a shop I felt I wanted to give another chance to win my business. Couldn't believe how big a fail this was as a first impression customer service experience on a first visit, and don't want to imagine what after-care service would be like. If this is what it's like to "shop local" then it proves that there's nothing at all wrong with thinking I "should've gone to SpecSavers." And I did. It was just up the road. read more

Grace & O Neill Opticians - Front of shop - Eyewear & Opticians Near Me - Dundalk, LH