We happened upon Paul Sullivan Goldsmith when visiting the neighboring Waterford crystal factory. We bought a very nice silver necklace. I asked about a VAT refund, and they created a receipt for me noting a 197 Euro VAT charge. I asked about whether this receipt was sufficient, and I was assured that it was. In departing Ireland, I went to the Custom's office, and they told me that the VAT refund was only applicable if the retailer registered for the refund program. Paul Sullivan Goldsmith had not.........so, no refund.
I am sure they knew this, and were deceitful in telling me that it was refundable, and further confident that they would never see us again.
I like the silver necklace, but otherwise feel ripped off on the VAT refund front. read more