I rented a flat in Edinburgh from Paul Rolfe for about two years during my time as a student. I was part of three students present. I never met the landlord, or managed to get in contact with him, as he was in Australia, and I found the letting agent's lack of communicating disheartening. We talked to them for ages to get work done on the bathroom, have pest control in, and seal up a draught in one of the other tenant's windows, and they required repeated prompting to this. They only fixed the draught after repeated phone calls, after the tenant in question had moved out.
Due to their leases ending, my two flatmates moved out, and instead of looking for two more, Paul Rolfe staff had people come in to view my room, not only without my permission, but without notifying me. I was given my two month notice /after/ people had come to view my room.
After having moved out, they claimed my entire deposit for cleaning costs and to replace a carpet which was damaged in the first year of my tenancy.
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