My family were patients at Wellesley Dental for a year, and we consistently received excellent…read moreclinical care. Dr. Ali, Dr. Beheshti, and the hygienist team are professional, attentive, and skilled. Although the clinical care was excellent, a long billing dispute began in July 2024 when my insurer identified a processing error that billed my services as out-of-network rather than in-network. For seven months, Wellesley Dental repeatedly reported they were waiting for insurance paperwork to process my refund. My insurer sent seven letters and one fax to Wellesley Dental; I made six calls, sent seven emails, mailed a detailed four page letter, and participated in one three way call to resolve the issue. Despite our efforts, my refund was never processed. In February 2025, I escalated the matter to the state attorney general and local media. NBC 10 decided to investigate my dispute and contacted 42 North Dental (the parent company), and a refund check for $373.50 was issued on 2/27/2025. A few days after receiving the refund, a call with the regional manager provided a full apology and an explanation: mailed insurance correspondence went to an unstaffed payments PO box; staff failed to take ownership; and operational challenges across multiple locations caused systemic failures. The regional manager said the case was escalated and would be used for staff training. The story aired on NBC 10 Boston on March 19, 2025; search "NBC 10 Charged out-of-network rates for an in-network provider." Although I received my refund, this was a stressful and avoidable ordeal.

I moved to the area and needed to find a group for our whole family. I was happy that Wellesley…read moreDental could accommodate our whole family. The dentists and staff have been wonderful. Very friendly and gentle care. Very family feel from the whole team. They dealt with an issue I was having in a well-thought approach that worked great for me. They took care of our youngest who has nerves about the dentist with incredible care and new approaches to make him feel at ease through his first time with a small cavity. He didn't even he was having a "procedure". Front desk team is so accommodating and friendly. They helped me figure out my new insurance with no pressure to pay before I sorted it out. Just an incredible experience. Oh, and appts are always pretty smooth and efficient! So glad I found them. I feel like we are in great hands.

I have been very disappointed with this practice. Now, the actual TMJ care done by Dr. Padamsee was…read moregood. I never worked with the other dentist. Dr. P was very nice and knowledgable. His office staff have also been great, especially Karla (the office manager). That was why I am giving this 2 stars and not 1. But despite have BCBS MA and dental insurance, the $3,000 mouthguard was not covered. I was assured I'd get back 80%. I eventually did get reimbursed, but it took 2 YEARS! And I only got that money back because I put a reminder in my phone to call and ask them about it every month. Otherwise, that reimbursement would have vanished. Literally, the next time I called, it was going to be take them to small claims court.

Friendly and prompt. Great dentist. Have been going for a…read moreyear. Love it. Would highly recommend.

I absolutely adore NGDC and my entire family goes there. The staff is so lovey and accommodating -…read morealways so excited to see my wild toddlers and so, so patient with them. My kids are always talking about Dr. Heidi! I saw Dr. Aaronson when I had an issue with dental work by another dentist and wanted a second opinion. She was so reassuring and saved me from needing major ($$$) work done. I've always had dental anxiety but I feel really at ease there. Karen, the hygienist I see, is such a calm and caring person who gives feedback on your oral care in a way that doesn't feel accusatory or like you're being scolded as I've experienced in the past.

Heidi is great. She did my son's tongue tie when he was three months old and we continue to go back…read moreto her.

zero stars - minus*…read more Buyer Beware -- Extremely Unprofessional and Unethical Experience This is a buyer beware review. We had an incredibly disappointing and frustrating experience at this practice. The physician remained largely inaccessible, hiding behind office staff until the very end of the process. Overall, our experience was riddled with incompetence, unprofessionalism, unethical behavior, and deception. My daughter had braces placed here and remained under their care for about 5-6 months before we moved out of the area. Below is a summary of the major issues we encountered -- both during treatment and while transferring to a new orthodontist. 1. Constantly Broken Brackets Almost every visit involved repairing broken brackets -- something we never experienced with our two older children who completed orthodontic treatment elsewhere. The staff repeatedly blamed my daughter, claiming she was eating "hard foods," even when the bracket broke after biting into something as soft as a French fry. Having to return after nearly every routine appointment for broken brackets is highly unusual and concerning. 2. Obstacles in Transferring Records When we requested treatment records after moving, we were told we had to come in person to sign a release -- despite living over 60 miles away. This is not compliant with HIPAA, which requires practices to release records upon a patient's written request without unnecessary barriers. The delay in transferring records to our new orthodontist caused a significant treatment gap, leaving my daughter with broken brackets for an extended period. It took multiple follow-up calls before anything was finally sent. This behavior was both unethical and unprofessional. 3. Extremely Limited Orthodontist Availability The orthodontist was only available Tuesday through Thursday with limited hours. Emergencies or urgent concerns outside those times were left unaddressed. For a medical practice handling active orthodontic cases, this lack of accessibility is unacceptable. 4. Dishonest and Inconsistent Refund Process When we moved, we were told we'd receive only 50% of what we paid -- despite my daughter having completed only 5-6 months out of a 30-month treatment plan. Even their office manager, Daniela, admitted that the fair and standard approach would be a prorated refund of about 80%, but could not justify why the office offered only 50%. They also tried to change the documented treatment time from 30 months to 24 months, reducing our rightful refund. Additionally, although we paid $6,100 out of pocket, the practice also billed our insurance, which wasn't factored into the refund discussion. The entire situation was handled with dishonesty and questionable ethics. 5. Unprofessional Conduct by the Physician After weeks of back-and-forth with staff, the physician finally joined a call -- only to speak in a rude and unprofessional manner. By that point, I had dealt with their team nearly ten times and had lost confidence in the integrity of the practice. Given the repeated mismanagement and lack of accountability, I requested a full refund, which I have yet to receive. Final Thoughts This practice appears to care more about money than patients. Our experience reflects a lack of professionalism, poor patient care standards, and questionable ethics. I would strongly advise families to look elsewhere for orthodontic care.

I only wish these type of offices existed when I was a kid! It would def have made getting braces…read moremore enjoyable when I was younger. I'm glad my son went here as his first dental experience. When he was younger he went to the ER a lot, and had more doctor appointments than I want to remember; so he always associated doctor with traumatizing needles. Everything was easy, from booking an appointment to filling out paperwork (on an iPad). Once we stepped into the office, it was bright and everyone was pretty cheerful, very kid friendly. There's also a chalkboard by the door that writes the name of first time patients to welcome them! The dental hygienist and dentist explained everything pretty well and answered any questions I had. They used a stuffed animal to explain to my son how tooth brushing and flossing works and what they would be doing when they checked his teeth out so he wouldn't be too scared. A nice thing about a high tech dental office is TVs on the ceiling as a distraction for the kids.

They always try to charge your insurance to maximum for one small cavity treatment , and you end…read moreup paying out of your pocket for any future treatment, not recommend this place unless you have a deep pocket.

Amazing...until billing makes them forget yiur name. Even though they held your hand for years-you…read morejust get a random office staffer's canned reply.

Dr, Kevin Toomey, and his parter Dr. Matthew Fantasia, are truly world class professionals who…read moreprovide superior general dental care and extraordinary restorative work. No comparison to my prior dentists. For fifteen years Dr. Twoomey has provided my general and restorative dental care, from routine exams, cleanings and cavities to extensive work involving crowns, bridges, implants, and other restorative treatments. Dr. Toomey also ensured my overall dental care by identifying and coordinating other dental professionals, including the endodontist, oral surgeon, and periodontist. Extraordinary skill and artistic eye aside, Dr. Toomey has always been very thorough and patient in devising, explaining, and implementing treatment plans that were both practical and aestheticly wonderful. I hate shots, and have a real fear of dental work. Dr. Toomey has a real skill for dealing with such fears, and even injections are done with such skill that I can tolerate them. Dr. Toomey and Dr. Fantasia have always been readily available in emergencies, not just fitting me in, but actually coming in at night and on weekends when warranted. Equally important, Drs. Toomey and Fantasia are both genuinely nice people.

Had a pleasant experience at Soap Dental. Easy to access and close to downtown. Staff were super…read morenice and cleaning was the best I have had in years. If you are looking for a good thorough cleaning come here!

After years of not going to see a dentist, I came across Soap Dental and Dr Cheng. The office was…read morelocated in a great area with lots of parking. Inside is so nice and clean. Dr Bob Cheng made it so simple and easy during my visit that I wish I had known him sooner. I brought my toddler to see him too and she was shy at first but felt comfortable enough to let him brush her teeth. Dr Cheng explained every process and every instrument used which was nice and comforting.

We're new patients at Weston Pediatric Dental, but our first visit was great! When I called, they…read morewere scheduling about two months out, and we were able to get appointments for both kids at the same time. I liked how they have a room with multiple chairs in it...it made it easy as a family with multiple young children. The staff were great with our kids, and we made through the appointment without any problems despite how unpredictable toddlers can be.

As a Weston resident and a medical doctor, our family will never go to Weston Pediatric Dental. We…read morepicked this practice only because it is close by. We made appointments with their office and informed the office my kids' birthday information. After waiting for 3 weeks, the office lady Christina informed us the same day of our appointment that the dentist is not present at the office, and the doctor whom we scheduled the appointment with is an orthodontist who does not see patients under 7 years old...They knew we do not have any kids above 7 years old on the first day we made the appointment. They let us wait for more than 3 weeks just to tell us that the appointment had to be cancelled, despite that we have repeatedly stated over the phone the need for our children to do a routine dental check. Christina lied about leaving voice messages and calling us a week before our appointment, which were totally untrue after we checked and searched our call/voicemail history. Christina demanded the cancellation of the appointment (or re-schedule us for another 3 weeks) while I still nicely described our kids dental care needs. She didn't listen, and she commented "I think you don't fit for our office. You need to go elsewhere." at me over the phone. Absolutely no apology for creating this inconvenience while she could have cancelled or reschedule the appointment weeks before, or at least inform us that the appointment was impossible right away when it was scheduled. The patient care service attitude made us completely lose the confidence in this dental office. We understand sometimes human mistakes or miscommunication do happens, but her offensive words "not fit for the office" and "go elsewhere" are totally not appropriate.

I see Dr Alana for filler in my lips, and botox in other areas. she is very knowledgeable,…read morepersonable and takes her time for questions or concerns you might have. The staff are professional and friendly. You will receive top notch care weather it's for dentistry or cosmetic options. I highly recommend you give it a try. I wouldn't go anywhere else.

Dental Arts of Westwood is a fantastic practice, and Dr. Dan has been extremely helpful and…read morethoughtful in my dental care generally. They use cutting-edge tech to level up the whole experience; plus, they have an epic TV setup where you can catch HGTV while they work The entire team is incredibly nice and clearly enjoys what they do. I regularly recommend this place to people

Dr Lee is careful, kind, and meticulous. The same goes for the hygenists and other staff.read more

Dr Lee and his entire staff is great!! Always a great experience. Always on time and good advice…read more Customer for 20 years.