We went back to this branch while we were in town for a medical appointment, and because we are…read moreexploring all of the Maine branches this winter through their "passport" adventure, where you visit all of the 18 branches and have the passport stamped. There is information about every Reny's in the passport, and you win prizes halfway through the game and again at the end. On our second visit here, I fully appreciated the look and feel of all of the branches, and how much this one resembles our local store. This one is right off the interstate and has convenient parking.

I just left the store after being very rudely accused of trying to shoplift. I was trying on hiking…read moreshoes and walking around the store with them. I need something for winter walking, but have had so many pairs that seemed fine in the store, but killed my ankles after 10 minutes into a walk. When I went back to get the box to make my purchase, the shoes I walked in with were sitting there, but the box for the new pair was gone. As I looked for the box, an employee confronted me with the box in her hand. I was like "oh, there's the box, thanks!" But then she demanded I take "her" shoes off. She essentially said I was clearly stealing because I left the box there. Umm, what? Why would I carry the box around with me? I've never done anything differently when buying shoes. Is that so unorthodox? I also had a hat in my hand that I had intended to buy, which was practically ripped from my hands, but I was in so much shock from the whole deal, I just dropped it. So bizarre. We had come to get a bunch of stuff with our Christmas money. Train your employees to better handle this situation. I realize loss prevention is a big deal, but you have lost a long time customer forever. I should mention, I found the exact same pair on the Keen website for 10 dollars less than the price at this store. Another pair I was considering was 20$ less online as well. Definitely do your research online before wasting your money at this store.