They kept us informed about our car the entire time. They fixed the problem the day of service…read more They were upfront on cost and repair needed. Great service. Highly recommend them.

Needed a tire replaced and they took great care of me. Fair price for the labor and they quickly…read morefound the tire - odd size. Definitely recommend

I made an appointment to have my tires rotated that I purchased at the Scarborough location. I…read morecalled to see if they were not busy could if bring my car in at 2pm Vs 3pm and Jordan said sure. I arrived promptly at 2pm and by 2;45Pm i was still looking at my car the parking lot. I asked Jordan why he told me to come in early because I could have worked from home and just bought my car in at 3pm as planned . He blew up, walked into the garage and starting swearing and that he would just push some through, it was the busiest part of the FU$#%king day, etc. The reason I was upset is that I called first to check their schedule. My tires cost almost 2k ( Continental high Performance) . I WILL NEVER EVER BUY TIRES OR HAVE MY CAR SERVICED BY THIS COMPANY AGAIN!!!

Jordan and the team are fantastic. They made me feel like they really cared and wanted to help me…read morefix my car in the most cost effective way possible. I would definitely recommend Sullivan tire to my friends, but also I remain a loyal customer because of the quality service they provide.

My compliments to Glenda Wilbar and all the staff at your Augusta, ME location for their…read morerecommendation and installation of Falken All-Terrain tires on my 2021 Volkswagen Tiguan SE 4 Motion. I also look forward to being served once again by Mike and his staff at your Lewiston, Maine location when you are able to complete repairs to the building and grounds and reopen. (Even a dedicated Yankee fan can salute the excellence of Sullivan Tire) Joseph Daniels Lewiston, Maine

I had two flat tires in a matter of two weeks. The second one I was on my way to see a doctor in…read moreNYC. I showed up at 7:30am. Told them my problem and within an hour I was on my way to NY. Above and beyond! Thank you Sullivan Tire!

I blew out a trailer tire while on vacation. These guys were recommend by another business in town…read more I called them and they assembled the tire and rim before I showed up. I highly recommended them.

Drove over a nail and was losing air fast in the back tire. Made it to Frechette Tire and Evan had…read morethe tire off, patched and back on in about 20 minutes. So fast! Great price! Fantastic service!

Booked an appointment for a 5 PM tire change and alignment. Was greeted on their website with…read moresomething along the lines of "We are now open until 7 PM!" Appointment day rolls around and I'm 35 minutes down the road and I get a phone call, guy tells me he can't do my tires for me because techs go home at 5 PM. Why is 5 PM even an option on the site? Waste of gas money and precious time. It's my one day I can finally get a tire change after work and my plans are thwarted. Always some sort of issue no matter which tire warehouse I go to. I'll give them props though, they're not as insolent as the window foggers in arundel.

These guys are great. They are prompt, efficient and charge an affordable price. I've been there…read more3 times so far and the quality of their work is great.

I've been coming to this VIP for a couple years now - including yesterday…read more Tire change overs, inspection stickers, air and oil filter changes, brakes, regular mx, etc. My dad's ever present warning, "be careful they don't sell you things you don't need" has never applied. They've always been fair and honest. Once or twice there were additional things I needed (like brakes ) and they were factually needed! The mechanics showed me why they were making a recommendation. Up to me whether I follow it or not. Thank you!!! Service has always been done very quickly and at a fair price. They are communicative. I've never felt pressured to buy or do anything. My car has always been ready when they tell me it will be. They've even offer a veterans discount.

My mom brought her car in because of an engine issue. After running a diagnostic, they told her the…read morerepair would cost $1,150. She approved the work because she was led to believe it would fix the problem. They later called to say her car was ready for pickup, so naturally she assumed the issue had been resolved. Unfortunately, as soon as she started driving the car, the exact same problem was still happening. When she called the shop, she was then told that the vehicle actually needed further inspection and another engine diagnostic. This was never communicated to her before she picked up the car or paid for the repair. After bringing the car back, they eventually told her they couldn't fix the issue after all. They refunded only $800 of the $1,150, admitting that the previous repair wasn't necessary, but refused to refund the remaining $300 because they had cleaned the oil lines and switched her vehicle to synthetic oil. Her car had always used conventional oil, and she never requested or approved that change. To make matters worse, Melissa was rude and unprofessional throughout the process. The lack of communication, unnecessary work, and refusal to issue a full refund for repairs that did not solve the problem made this an extremely frustrating experience. I expected better customer service for my mom. Instead, she spent hundreds of dollars, was treated poorly, and left with the same problem she brought the car in for. I would not recommend this shop

I came in following a referral from a friend. Didn't have to wait at all, they diagnosed my…read moreproblem, fixed it, and I was on my way. Friendly and helpful. Will pass the referral on in the future.

Awful! I got a flat while visiting from out of state, tried to get service and was received with…read morejust rudeness. NOT necessary! Thank goodness for Jewell Tires not far from here

Great service and amazing warranty…read more I had a small leak in my truck tire and needed a rotation. Called and was able to be seen the same day. The staff was friendly and fast. The entire appointment was exactly 59 minutes. Not only that, when it came time to pay what should have been about $60, I was told it was all covered by the warranty on my Cooper Tires. They knew they would do it for free and still treated me just as good as a paying customer. In this day and age, that's something really worth noting. As a result, I will be using them regularly from now on. Their prices are reasonable, the work good and the staff is very good. This is the type of place I'd send my mother to for her car service. We'll Done!

Went to have 2 tires mounted on rims on the car. They wanted $80+ to mount 2 tires! I recently had…read moreto remove the tires to do some brake work. Every lug was tightened differently. I had to use a 3 foot pipe on my breaker bar to remove 2 of them. THEIR HELP IS UNTRAINED/UNQUALIFIED. Beware..