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    Ask the Community - Patrick Pirkle, DMD

    Tioga Dental & Orthodontics

    Tioga Dental & Orthodontics

    (44 reviews)

    I wanted to express my sincere gratitude for the wonderful experience I had at the dentist's office…read morerecently. The staff members Brandi, Nicole, and Joyce were incredibly welcoming and made me feel at ease from the moment I arrived. Their kindness and professionalism truly contributed to a comfortable and positive visit. It's refreshing to encounter such dedicated individuals who prioritize patient well-being. I highly recommend their services to anyone seeking a friendly and reassuring dental environment.

    After being a patient here for several years, I feel it's important to share my recent experience,…read morewhich ultimately led me to move my entire family to another dental office. I recently had a dental emergency around lunchtime that neither my dentist nor anyone else in the practice could accommodate. What was most disappointing wasn't just the lack of availability; but the complete absence of any solution. No referral, no guidance, no contingency plan for an established (waitlist for cancelation), loyal patient in need. To be clear, the hygienists and even back office payment staff here are wonderful, and I will genuinely miss those interactions. However, the doctors personal phone staff and overall customer service fell far short. Basic patient support (especially during an emergency) should be a standard, not an exception. It was like common sense and compassion was missing from this Doctors personal team, just beyond disappointing. For a well-established practice, not having any after-hours options, emergency protocols, or even the ability to point patients in the right direction to a referral/partner office shows a concerning lack of care and consideration for loyal clientele and honestly borderline negligence to their patience overall dental needs. New Flash: Life actually continues after 5pm. Because I was left without help/guidance, I had to search elsewhere on my own. Thankfully, I found another dental office that treated me quickly, compassionately, and efficiently. That experience made the contrast very clear. As a result, this office has lost not only me as a long time client but my entire family; and unfortunately, I can no longer recommend this dental practice to others as I have in the past. Customer service matters. Even when you can't solve the problem directly, showing effort, compassion, and a willingness to help goes a long way. That was missing here, perhaps this review will inspire them to make the needed changes so another client does not have this experience.

    Patrick Pirkle, DMD - cosmeticdentists - Updated May 2026

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