We've been patients at Sellwood Medical/Pediatrics since 2013, and we're so beyond done with this…read moreplace. I'd warn friends and family to stay away. Our favorite providers (Dr Pritchard and Nancy Casey) left. Some staff members can be pretty unhelpful and truly only seem to care about their billing and rules. The other negative reviews are spot on, sadly. (The current exception is Jonathan, a medical assistant in the adult clinic--he's kind, personable, and was excellent with my teen, but alas, he only does the check in/vitals part). They are consistently late--we always wait at least 30 minutes up to an hour most recently for our appointment to begin, and this is in addition to taking kids out of school to be there 15-20 minutes early to check in! They absolutely do not respect a patient's time and offer zero apology. It's maddening. I've messaged different providers for different family members or reasons, and the same person writes back each time, so it's definitely not secure or private in any way. She also types the absolute minimum and doesn't seem to want to help in any way, but if you call, they tell you to message via the portal. They up-charged us for longer or more involved appointments for my kids even though we've only discussed one issue at the short appointment, and when I questioned the billing department, they said they'd immediately remove the charge since I asked about it. Since I asked?! So if people don't notice and question the additional charge, they just get scammed? Appalling. They recently told me the next available check in for a child was in several months. I said our prescription will lapse before then, and they asked if I still wanted to schedule. I had to point out in writing that they need to refill the prescription temporarily so it doesn't lapse if we have to wait for an appointment or else please fit us in for even a video appointment. I had to fight this back and forth and once I said I need to confirm you are refusing to refill a child's necessary medicine prescription and also making her wait for an appointment so the medicine will lapse and it will affect her health immediately--finally then they suddenly had an appointment available in two days (which was a video appointment where we waited almost an hour for them to come online and didn't until I called the office and told them we were online waiting.) The final straw was in taking a teen to discuss a medical issue they were already anxious about, and the provider made a big deal about her weight to the point of hinting that she'll develop an eating disorder (child feels fine about their diet and eats well/healthy) and we left the appointment with teen crying and anxious about a condition they don't even have! We're done with SMC, and I'm so sad. Dr Pritchard and Nancy Casey were amazing women and great resources for our neighborhood, but sadly this place has gone so far downhill since they left that I won't risk my kids' health here anymore.

There are many medical clinics and healthcare organizations in the greater Portland area, and based…read moreon my experience, I recommend seeking care elsewhere. The staff at Sellwood Medical Clinic showed a lack of empathy and professionalism. Here is a summary of three interactions I had with this clinic. In November 2025, I arrived about 30 minutes early for an appointment and was told to wait until my scheduled time. Once I was taken to the exam room, I waited another hour for the clinician to arrive. At the time, I did not mind because she was thorough and friendly. She recommended that I return for a well-person visit. I had to wait 5 months for a well-person visit appointment. Then, shortly before the appt, it was cancelled. I received an email and voicemail saying the provider had to leave early and that I needed to call to reschedule. When I called back to reschedule, the next available appointment was another month away. My most recent experience, two weeks ago, is the reason I am writing this review. The appointment I had been waiting five months for finally arrived. I completed the online pre-check-in hours in advance, which took more than 20 minutes, and I paid my copay. Because of rain and traffic, I arrived shortly after my scheduled appointment time. The clinic said staff told me I was nine minutes late. I had also paused outside to let an elderly couple enter first, which delayed my check-in by a few minutes. I was refused care and told I would need to reschedule. I explained that I urgently needed the visit and calmly asked whether they could reconsider. I also noted that my previous appointment had been cancelled and that this was the rescheduled date. Attending these appointments requires time away from work. The front desk employee went back again to relay my request. By that point, I was in tears. During this time, two women behind the reception desk were giggling and laughing. I do not know what they were laughing about, but I was visibly upset while they looked my way, talked, and laughed. It felt unsettling and deeply unprofessional. Ultimately, I was not seen. Neither clinic management nor the clinician came out to speak with me. The front desk employee apologized again and said I would have to reschedule. Afterward, I emailed the clinic to ask for more information about their "9-minute policy." I was told in writing that no such formal policy exists. Their response stated: "The 9 minute grace time for being late to an appointment is not a clinic policy, it is the most amount of time we can give for a patient to arrive for the appointment and still be seen." I then had to request they refund my copayment 3 days after this incident. Overall, this experience was highly unprofessional. The clinic delayed my care by cancelling and postponing my appointment, then denied services because I was allegedly nine minutes late. I will not continue trying to receive care at Sellwood. A medical clinic and its staff should treat patients with compassion and empathy, and I experienced neither. I left feeling embarrassed and unsupported. Although it may take time to see another provider, the wait will be worth it. I encourage patients to choose a clinic where they feel heard and supported.

Shay has been a family doctor for years and we've been fortunate for his services. One of my kids…read morehas a complicated medical issue, requiring visits to multiple specialists and Shay has always contributed well to the solution, or acted as a point person. And his treatment is holistic, medically current and practical. Good stuff.

I emailed Dr. Shay in April of 2025, then was billed for that email as though it was an appointment…read morein October of 2025. I have emailed the office 6 times and left 5 voicemails requesting calls or emails back. Instead, they text saying that it will be sent to the account manager. The account manager has yet to follow up with me, but has had no problem adding late fees to my bill. When Dr. Shay remembers to follow up with previous providers and complete paperwork, he is a very friendly and helpful doctor, but he's very inconsistent with those practical parts of medicine. I ultimately changed providers due to lack of follow-up and their new implementation of a required subscription for primary care patients.

I had a torn rotator cuff -- an almost complete tear in the supraspinatus tendon and a labral tear,…read morein addition bicipital bursitis. I went to a surgeon who predicted 6-9 months post surgery recovery. And told me PRP treatments could not work. "You can waste your money in them but you'll be back for surgery anyway." I canceled surgery after meeting with Dr Patrick. I had a series of four sets of shots of PRP (platelet rich plasma) into the shoulder area over next four-five months. After second set began to work with a PT, Dr Caleb Wright, who specializes in PT support for PRP treatments. This was the winning combo. My shoulder is 95% recovered after five months (four sets of shots) and now I will continue to do strength training exercises and get it to 100%. I can highly recommend the good people at Sellwood Family Medicine! They're tops!

Love this place and Dr. Jenny and Dr. Chapman (the female- I haven't seen her husband). They take…read morethe time to listen and help get to the root of issues. They're genuinely nice people too.

Dr. G quickly addressed what my primary health illnesses and then began on chronic issues that no…read moreone has ever been able to address, migraine headaches. I am pretty much migraine free, with a very few residual symptoms. I feel extremely fortunate to have found her and functional medicine at this point in my life.

Helpful and an excellent listener. She really feels like a partner in health, not a doctor who…read morepronounces from on high. I switched to her during Covid so I've only had telehealth appointments, but her tech has always worked smoothly and it's a testament to her care that I feel good about "seeing" her even online.

Dr. Smythe is honestly the best doctor I've had. She is always on top of my needs even if it's…read moresomething I hate hearing. They're office is great about getting me in as quickly as possible. I've been going to Woodstock Medical Group for over 4 years now. Justina the nurse practitioner and Dr. Smythe are always so sweet, caring and so good about remembering what's going on in my life and family even though I only see them a few times a year. I have 3 foster kiddo's and would love to have them see Dr. Smythe as well although, they do not take Medicaid at this time. If that ever changes I'll get them assigned as their PCP right away! Thank you Woodstock Medical Group for being so convenient, caring! Regarding the recent negative review; I also work in Medical administration. Although, providers offices may take a specific insurance companies coverage. Each insurance company has their own network specific to each of their plans. Providers aren't privy to know those details. That's why it is always best to use YOUR insurance companies website or provider handbook with their list of providers that are currently in network for your specific plan.

STAY AWAY! VERY POOR CARE!…read more Went here for a initial visit and they confirmed with me they were in network and it would be just a co-pay but a month later I receive a $180 bill - very deceitful business practices. This is a somewhat new medical clinic that is trying to gain new patients so it looks like they are resorting to cheating people to make a buck.

Dr Reynolds is great to work with. I think he's like doctors *used* to be when they took time to…read morework through issues. We look at my lab work together, adjust meds as necessary, we talk about my life at home and how that might be impacting my health, we talk about my wellness activities...both physical and mental. He really does provide holistic healthcare, which I appreciate. I've been seeing Dr Reynolds quarterly for around five years.

Searching for and finding a naturopath is an arduous process but once you know you've found the one…read morewho is right for you, then all is right with the world. The online search began with knowing that I wanted to find someone on the east side and knowing that I wanted a guy. Found him in Dr. John Reynolds, ND. This guy has helped me more than anyone else, including well, everyone. When you're not sick but just dealing with all the little naggy crap related to aging, well... Some of you know how it is. The staff is courteous and respectful. Katie, the office manager, is sweet and always helpful & CJ, the resident MA, gives the best jab this side of the pond. Soon I'll be starting neurofeedback with Dr. Shannon to try to eliminate my migraines, a malady that only developed in the last 5 years. How is that even possible? I'll let you know how it goes. I can't say enough about Dr. Reynolds, his staff, and Oregon Natural Medicine. So if you get the chance, choose them & say enough yourselves.

I want to say I do like my regular doctor, the office staff and nurses. I think my doctor has tried…read moreher best despite OHSU CCO Medicaid plan rationing and restrictions that are unlike anything I have seen in 30 years of having an autoimmune disorder. I can't get into my doctor and am pushed off from one doctor to the next that doesn't want to deal with me. I can't get half my meds, basic referrals and tests. Simple follow up care after an ER trip where I may or may not have had a stroke has become a living nightmare. The entire OHSU system seems to exist to prevent accurate diagnosis and medical care. I've never had as negligent and abusive care anywhere and I used to go to Kaiser. Nowhere else takes months to make simple referrals and order MRIs. I have seen multiple OHSU doctors that need empathy and ethics training, at a public corporation where willful malpractice is tolerated to compensate for their critical lack of doctors and a CCO that routinely denies routine medical care. Doctors will lie to, gaslight and fight with very sick patients to get out of paperwork. Then they will lie in your record to hide the patient abandonment they know they just committed. Omitting dangerous vitals, abnormal tests and concerning symptoms is just business as usual at OHSU. This sicker you are, the more of a punching bag you become. I have seen 3 different doctors in this clinic trying to get follow up care and still have had not had my brain evaluated for a possible stroke I had a month ago. Recovering from a possible stroke has been like going to WWW wrestling matches where I repeatedly get beat down for having a major health issue. At a certain point this negligence starts to look like a system that does not want their sickest, most neglected patients to have any evidence of OHSUs negligence. I cannot imagine how many patients have died waiting for needed tests and referrals while these doctors lie to and abuse the sickest patients as if their medical conditions are a personal attack on their egos. I saw some attack dog NP yesterday who went through all 5 stages of gaslighting to get out of paperwork. She wasted my time acting like she wanted to know what was going on and proceeded to lie to and abuse me for 15 minutes straight. I told her the whole traumatic story and how I have a swollen artery and at risk for a stroke and that I need the MRI and a more urgent neurology referral that the ER recommended - very normal healthcare requests I have never had to fight like this for anywhere else. Her first response was that Medicaid wouldn't pay for it (discrimination). I said if the referral is urgent, Medicaid is supposed to. She then tried to tell me nothing indicated these referral/order and started invalidating all my symptoms and abnormal vitals and tests line by line. She twisted facts and rewrote reality while I was sitting there with a severe one sided headache. She denied I had unstable BP, lied about what the orders/report said and even read it off to me as if it proved her point. She literally read the words of the CT scan report "follow up with an MRI" out loud to me. She then said it didn't say MRI, it said I needed another MRA, like I'm an idiot who doesn't understand English, to try to make me question reality, which is the definition of gaslighting. She then became offended that I was getting emotionally distraught and shocked by her reckless disregard for my life. She said I had a bad vibe and "I'm just meeting you," as if it wasn't her job to meet patients for the first time in a literal urgent care clinic. She used this line twice, causing me to apologize and repeat that I was just afraid I could have a stroke due to swollen arteries that were seen on that MRA. She said "I'm a medical professional. I know what a stroke is," because my mere existence was an affront on this woman's fragile ego and her "not a real doctor" complex. This is the 3rd OHSU practitioner to abuse me in one month since I was in the ER a month ago. No one has denied I have a swollen artery in my head where I'm having pain. There is no follow care for me at Richmond clinic. So I will pay for my own MRI and will probably have to drop Medicaid to do so. Why not? Im already my own doctor. OHSU is performative medicine that looks very clinical on paper but doesn't exist in reality. At a point patients money-saving deaths appear to be the goal. How many former patients became disabled & homeless from preventable conditions and died living outside? I can imagine that the poor radiologists who dare to say the truth on a report get beat down in some sketchy OHSU backroom. Richmond clinic is a fake store front for money laundering scheme where patient care is "rationed" out until they die. What will they do when rationing medical care becomes illegal next year? The same.

Family Medicine clinic, care quality is probably much like all clinics. The part that could be…read morebetter is that when you call in for an appointment appointment the receptionist that answers the phone ask you why your coming in everyone in the clinic hears the whole conversation? Maybe it's just me it bothers but I'd rather the system be more private. Somehow? What do you guys think??

I had a disappointing experience here. At my first appointment Julie diagnosed me with a heart…read morecondition that no provider had ever mentioned before and none has mentioned since. I left her office worried that I had this heart condition. I went to another provider who didn't hear what Julie heard, who ordered an expensive heart test to clarify the diagnosis. My insurance company would not authorize payment because I had no heart symptoms. I just had to live with the anxiety. Recently I had some heart tests as part of a study and I learned I do not have/never had the condition that Julie diagnosed. In the same appointment Julie prescribed an alternative medication for another concern. There's a standard treatment, but she said she preferred the alternative. I had a severe reaction, never mentioned as a possibility when Julie recommended it. I didn't know if my reaction would lessen over time, if I should stop taking the medicine, lower the dose, or what, so I called her for advice. She explained that her policy is to charge pts for every minute she speaks on the phone with them. I couldn't see paying her for every conversation we might have while we figured out the correct dose of the alternative medication. I found a new provider.

We have been with Pohala, Julie, for about three years and are very pleased with our healthcare and…read moreinteractions with Pohala. Top quality help/care. Always attentive to our needs. My practitioner gives me a hug, where you gonna' worked with us and is incredible. Thank you, Ted Newton

I absolutely love NWPC! They are trauma-informed, person-centered and provide quality care. Today,…read moreI went in for an IUD replacement with Dr. Wu. Although I've used IUDs for birth control since 2008, I always experience a great deal of anxiety leading up to the procedure. When I'd met with Dr. Wu a few weeks back for the consultation, she'd suggested a prescription for Lorazepam to take 30-60 minutes prior to the appointment. She'd also recommended I take Alleve for the pain. With past providers telling me to take an Ibuprofen, this felt refreshing but more so, validating to have my pain taken seriously. During the appointment, Dr. Wu was kind, respectful and professional. She'd even asked if I needed another person in there for support and then brought back Heather, who was kind and supportive. Aside from some minor discomfort, this IUD replacement appointment was the least painful I'd ever experienced. This could be in large part to my body not needing to be dilated. Afterward, I told Dr. Wu how I would love for her to be the provider to replace this IUD when the time comes. It was the most positive and less painful IUD appointment I'd ever had and I have Dr.Wu to thank for that. Thank you, NWPC for a job very well done! I'm so happy to have you as my PCP!

If you care about your health, don't go here. They do everything they can not to help you or…read moreprovide any kind of medical assistance. The first time I went there, we arrived 20 minutes early. They told me I couldn't go to my appointment because I needed to be there 45 minutes early to fill out paperwork, even though I was originally told to arrive 20 minutes early. I needed an STI test done, and they told me I would have to wait weeks just to get an appointment. Today, I got a referral for OHSU. When I called them to see if my referral had come through, they told me it had not. So I called Pacific Northwest Primary Care to find out when the referral was being sent, and the receptionist told me it could take up to two weeks for a single referral. They also shut the entire place down during lunchtime. This is the worst provider experience I have ever dealt with in my many years on this earth. Whatever you do, don't come here. It's a shame because my primary care physician is great, but the rest of the place is just absolutely terrible.

Not sure this is the correct place or the correct it's for providence milwaukie…read more I was sent here for a X-ray. The people who treated me couldn't have been nicer. All of the nurses and people who treated me were nice. It was the way the front office treated an elderly man. This was as few months ago and it has bothered me still. . I don't know the man he was dumped off for his appointment and was moving as fast as he could. Signs outside said if your late you will have to reschedule. Apparently he was late. I have no idea how late but I know he was late because the check in girl let everyone in the office know it. " You're late you will have to reschedule" His ride took off as soon as he got out of the car. So he would have to contact them to come and get them. We were in a truck and he would not have been able to get in it. Anyway it's very hard for me to get in but that's not my point. I just thought she treated him so awful elderly man maybe 80 years old maybe older terrible. That is not the office that I normally go to, but was referred there for I believe it was an x-ray.. My mom and dad are not alive anymore but I can tell you if anyone want to talk to them like that and treated them like that they would not have gotten away with it so if anybody reading this goes to Providence Milwaukie medical office be sure not be late .

Service is good and all I'm just concerned about having a camera in the patient's room... since…read morewhen that is necessary? How that patient's privacy is respected? I don't understand. When they ask you to get naked and cover yourself with a piece of cloth are there security guys watching the show? OMG this is wrong in so many levels... This is a HIPAA violation. Cameras can't be installed on exam rooms.