I called to schedule an appointment with Patio Enclosures to replace the roof on my sunroom that is several years old. The fee to get an estimate is $250. This is ridiculous. Service after the sale is as important as the installation. We had the lock replaced by Patio Enclosures about 7 years ago. The technician was friendly and helpful. Based on the hold music it appears the franchise has been sold. If it wasn't for the insurance paying for the roof, I would not have it replaced. We have continuing problems with the sliding doors. They barely slide now and most will not lock without a lot of effort. Based on my interaction this morning, I would absolutely never recommend Patio Enclosures to anyone. read more

Poor quality of material used. This is a follow up to a review I posted 3 years ago about Patio Enclosures located in Louisville Kentucky. It's one I should have posted sooner. The material they used for the deck top rail, cap rail and baluster is poor quality. Wood is bowing porous cracking. The balusters are plastic. We plan to replace it. Buyer beware. DO NOT USE THEM. read more

If I could leave zero stars, I would. We installed this in our brand new home and it took over a year to complete (work stopped after they were paid in full). Looks beautiful but leaks every time it rains. Leaks have now damaged inside of home. Phone calls are not answered. Repeated calls for help have been ignored. Today a PANEL FELL OUT and shattered. Thank God no one was underneath. See you in court. read more

Patio Enclosures - Damage seen from living room door - Patio Coverings Near Me - Louisville, Kentucky

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Communication is abysmal as soon as you sign a contract. Folks who installed were nice - overall it is a good room. But it was like pulling teeth for timeline updates, everything was late, and now that minor repairs/adjustment are needed it is nearly impossible to get a hold of anyone. read more

.This has got to be the absolute worst company that we have ever had the misfortune to do business with. We contracted with these people to do our sunroom in July and it's now mid October and it's still not finished. It's been one fiasco after another from the beginning. You call them they don't return phone calls or they just don't show up for work for days at a time. I really don't see how they stay in business running as slipshod as that and treating their customers the way they do. Now our roof is leaking and we have painters scheduled to come in and flooring scheduled to be laid and we can't get anyone there to do anything about the roof. I'm totally frustrated with the whole company and wish I had never gotten involved with them. I would never recommend them to anyone- EVER!!!!!!! read more

Absolutely do not trust your home or your money to these people. All work was done at the very brink of or beyond the contracted time. While the salesman indicated work generally started and finished much earlier than the safety timeframes built into the contract, I know to expect that salesmen make any pitch whether it is reality or not. 2+ months (7/22) after signing the contract on 5/12 for a modest 19x6 front porch enclosure, demolition was done and short walls alongside the porch were placed. There was 30% due upon the 5/12 contracting, 30% upon material manufacture and 30% on 7/20 for the projected time that the work was to commence with 10% upon completion. On 7/22, it was indicated that they would return to finish and the downspout of my home was left attached only at the top and then propped onto the porch with a chair. This led me to believe they would be back shortly and I kept in communication with the office. I was told at one point that they would show up on a specific day and then they did not with no call or other communication of the fact. Then the project manager would be contacting me. He did on 8/17 indicating a manufacturing issue with a piece essential to the structure. Then there were shipping delays with that piece. During that time, the downspout became damaged by weather and detached. Then the project manager disappeared. I spoke to him and he indicated quitting over being "not happy with how things were going." Material had never been ordered by this individual who left abruptly causing turmoil. After further run around with the office where various delays and reasonings were presented, it was indicated they would send a crew on 9/25. I received a later call that they would try to get out in front of the rain on the Wed before the scheduled 9/25 date. The office reasoned this would not be an issue since the installation would occur from inside the porch. The crew arrived on 9/22 at 10:30 and installed the smallest piece of the job (bottom right glass) and sat in the truck until the misting became the forecasted deluge at which time (11:50) they left with no indication of return. Later told it would be a further 10 days before return could be scheduled (ie the NEXT sat from the initial 9/25) bc of a wedding (?!?). I objected, a crew was located. They got here shortly after 8, worked through the short rain and nearly finished but became aware that the manufacture of the door was not correct and would need to be remade (as the gentleman explained it). This could have been noted on the earlier date but nah. The door was not manufactured to match the placement (direction) of the front steps which would be the only point of entry (why? Idk, there is little competence here but may go back to the MIA PM). As of 10/4, I'd waited over a week for an update. Then I waited another week. On 10/11, I called and was told that office had no indication of the above. They have to "look into it". They obviously knew the job was not completed because they had not called to extract final payment. I have reached peak exhaustion. They did call back and indicated it would either be Thursday or two weeks depending on the materials in stock or whether remanufacture was necessary. Again, they would have "to check" and get back with me which did not happen. They did, however, show up on Monday 10/18 and finally completed the job. It does look nice. I have tried to have sympathy because of covid, supply lines, etc. However, the runaround became incredibly tiring and overwhelmingly unprofessional. The anxiety provoked by thinking of the investment (2.5 yrs of mortgage payments) made with this outfit is enormous. Office manager, Theresa, does always answer the phone and attempts assistance but organizational support from operations management is completely absent and incompetent. The guys are nice and (usually) seem efficient. However, the only thing done in a timely manner is collecting payment, concocting excuses and causing a weekly headache in trying to deal with them. No offer of mitigation or remediation has been made. read more

We have been dealing with these people for almost 2years now I have had to get a lawyer contact the Better Business Bureau thier material sucks our sunroom is leaking on the Inside in three different places the door is all scratched up the screens or crap if a bugs hit them you will get a hole in them they do not show up when they say they are coming will not return are even answer your calls they put a lien on our home because the were taking money from our account saying they had customers with the same name so we decided to put a block on our account until they were finished so they decided to put a lien on our home again it will be 2 years in April and I am still calling every day PEOPLE LISTEN TO ME DO NOY USE THIS COMPANY THE PRODUCT AND THE STRESS IS NOT WORTH IT everyone in my neighborhood has me about them and my best advice is to stay far away as you can PLEASE !!!!!!!! I see that it says that I am from California I am iin LOUISVILLE KY !! read more

While the product may be good (don't know yet), the installation scheduling has been terrible. I started this front porch project for my wife's birthday in March 2021. First appt was 4/8/21. When the final measurements were taken, we found out that the initial measurements were wrong since two post were actually supporting columns and could not be removed. At the first installation date, the door and two glass sections were missing so we had a partially installed porch. A second installation date was scheduled. When they did not show up, I called and was told the appt was not even on their calendar. Moreover, the door was still backordered. I was also told that the door "might" be in sometime in October, which, yes, would be half a year from the initial appt. I asked repeatedly what could be done to speed this up with no answer. I think any reasonable person would say that this is quite unacceptable. Sounds like I am not the only one with this problem. I should have listened to the other reviewers. You should, too. read more

Unfortunately this company deserves zero stars! This has been the most unprofessional and unreliable company we have ever worked with. We originally got quotes from 5 different sunroom companies as my mother was wanting a beautiful sunroom in our new home. She was excited and felt very comfortable with the sales rep and quote from patio enclosures. He spent several nights at our home answering questions and getting to know her. After she signed the papers however it was impossible to get him to return a call or an email. I believe along the way they took advantage of her as a sweet elderly lady. The project originally scheduled for 1 week is still 8 weeks later incomplete and we cannot get anyone to return a call. We have tried to escalate but they all point fingers at whose fault it is and who should be responding. The actual person who built the sunroom was great and it does look nice but even he was hit or miss because he didn't have enough guys to help him. We now have an unfinished underneath to the room and they left a speaker cord hanging in front of the door. Again cannot get anyone to return our calls!! Oddly enough the monthly bills are on time. I would avoid this company completely! I don't think the product is bad but they have no idea how to handle customer service or communicate with each other to get things done. It has been a nightmare and trust me there are a lot of other companies out there. I wish we would have chosen one. Good luck! read more