Absolutely do not trust your home or your money to these people. All work was done at the very brink of or beyond the contracted time. While the salesman indicated work generally started and finished much earlier than the safety timeframes built into the contract, I know to expect that salesmen make any pitch whether it is reality or not. 2+ months (7/22) after signing the contract on 5/12 for a modest 19x6 front porch enclosure, demolition was done and short walls alongside the porch were placed. There was 30% due upon the 5/12 contracting, 30% upon material manufacture and 30% on 7/20 for the projected time that the work was to commence with 10% upon completion. On 7/22, it was indicated that they would return to finish and the downspout of my home was left attached only at the top and then propped onto the porch with a chair. This led me to believe they would be back shortly and I kept in communication with the office. I was told at one point that they would show up on a specific day and then they did not with no call or other communication of the fact. Then the project manager would be contacting me. He did on 8/17 indicating a manufacturing issue with a piece essential to the structure. Then there were shipping delays with that piece. During that time, the downspout became damaged by weather and detached. Then the project manager disappeared. I spoke to him and he indicated quitting over being "not happy with how things were going." Material had never been ordered by this individual who left abruptly causing turmoil. After further run around with the office where various delays and reasonings were presented, it was indicated they would send a crew on 9/25. I received a later call that they would try to get out in front of the rain on the Wed before the scheduled 9/25 date. The office reasoned this would not be an issue since the installation would occur from inside the porch. The crew arrived on 9/22 at 10:30 and installed the smallest piece of the job (bottom right glass) and sat in the truck until the misting became the forecasted deluge at which time (11:50) they left with no indication of return. Later told it would be a further 10 days before return could be scheduled (ie the NEXT sat from the initial 9/25) bc of a wedding (?!?). I objected, a crew was located. They got here shortly after 8, worked through the short rain and nearly finished but became aware that the manufacture of the door was not correct and would need to be remade (as the gentleman explained it). This could have been noted on the earlier date but nah. The door was not manufactured to match the placement (direction) of the front steps which would be the only point of entry (why? Idk, there is little competence here but may go back to the MIA PM). As of 10/4, I'd waited over a week for an update. Then I waited another week. On 10/11, I called and was told that office had no indication of the above. They have to "look into it". They obviously knew the job was not completed because they had not called to extract final payment. I have reached peak exhaustion. They did call back and indicated it would either be Thursday or two weeks depending on the materials in stock or whether remanufacture was necessary. Again, they would have "to check" and get back with me which did not happen. They did, however, show up on Monday 10/18 and finally completed the job. It does look nice. I have tried to have sympathy because of covid, supply lines, etc. However, the runaround became incredibly tiring and overwhelmingly unprofessional. The anxiety provoked by thinking of the investment (2.5 yrs of mortgage payments) made with this outfit is enormous. Office manager, Theresa, does always answer the phone and attempts assistance but organizational support from operations management is completely absent and incompetent. The guys are nice and (usually) seem efficient. However, the only thing done in a timely manner is collecting payment, concocting excuses and causing a weekly headache in trying to deal with them. No offer of mitigation or remediation has been made. read more
