Abdominal pains, I checked in at 2:30pm and they were very nice and friendly and go checked in within 10 minutes, Dr was very nice did all the blood work and the results were done while waiting, great place and I recommend it. read more

Patient First Primary & Urgent Care - Waldorf - Patient room and was very clean, red bag was available for items. - Urgent Care Near Me - Waldorf, Maryland

I am currently at Patient First in Waldorf and the lack of empathy shown by the front desk employee, Cynthia, has been astounding. I completely understand that she may be limited in what she is able to do regarding billing or previous payment issues. That is not the problem. The problem is the way she chose to speak to and treat someone who came in while in significant pain. There had been confusion and miscommunication from prior visits regarding payment. I was not blaming Cynthia personally. I was kind and patient during the entire interaction with her. I simply needed help understanding and resolving the situation. Instead of showing even a basic level of patience or compassion, she was cold, dismissive, and unnecessarily unkind. People working in healthcare are often dealing with patients who are scared, hurting, or already overwhelmed. Kindness should not be optional. Cynthia is representing this establishment, and Patient First should be aware of how patients are being treated at the front desk. I chose this location because I needed medical care. I did not expect to be treated like an inconvenience before I was even seen. None of my friends or family will be going to this Patient First or another ever again. read more

This location is slow like molasses, even when they are not busy they will take their sweet time. Staff are lazy and get distracted very easily. On a positive, they move you through the check in process fairly efficiently. A one stop shop where you can get treatment and prescriptions but you will loose year off your life that you cannot get back. Pack your patience and your jacket (burr)! read more

Patient First Primary & Urgent Care - Waldorf - Wishful thinking - Urgent Care Near Me - Waldorf, Maryland

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Check is was quick. I was kept informed of my place in line via text message. Options to wait in lobby or car. I choose lobby since they were not crowded. Staff and doctors were all friendly. Doctor listened to my concerns, onsite pharmacy and x-Ray was very convenient. Parking lot small but doable. I was in and out within a hour. Would use their service again. read more

Although this particular experience wasn't pleasant, I've had good experiences in the past. Focusing on the positives- upon arrival, I was able to check in with the kiosk and wait in the car for check in. That process took less than 10 minutes. I was called by the check in technician, Hana. Upon sitting down, she immediately seemed angry and annoyed. I had my young daughter with me that is experiencing flu symptoms. Upon sitting in her chair for 10+ minutes, she made 3 phone calls to verify my daughter's insurance, loudly arguing with all 3 telephone technicians in the process. It was embarrassing for myself and my daughter. She had zero patience or empathy and would not listen to what the people over the phone were saying. She never successfully verified my daughter's insurance- her colleagues came and told her to just process my daughter without verification. From that point, we were almost immediately called back by the nurse or technician Elisa doing vitals- who was an angel in comparison. She is the reason for the positive experience and the reason I didn't leave out with my daughter. Also, the nurse Carla was extremely supportive, nice and funny. The facility itself was both kept up well but also a bit dirty and run down with some equipment which could be from the amount of patients that come in daily. I personally would not return unless I ultimately had to, or, at least, would arrive with my insurance people already in the line to avoid the headache of rude check in personnel. read more

Waited close to three hours in one of the waiting rooms. Shift changed and the new Dr or Physician needs glasses and a private practice. Might as well went to the Emergency room. The worst so far.. read more

I went to patient first in Waldorf, getting checked in was very fast, once they place you in a room they totally forget about the patients. I totally agree the staff get very distracted on doing their job. they suppose to be faster than the emergency room but they are just as bad. read more

Worst medical facility in Waldorf. Took 2 and half hours to be seen at 11 am. Only here for a physical shouldn't have Taking that long for something that Easy. read more

I was happy with the service I received today at Patient's First in Waldorf, MD. A huge thank you to Ms. Tamoya. She was wonderful to work with and even hoped I get better soon. So sweet of her! read more

I highly recommend patient first! It was very clean and well-kept. They are excellent at doing their jobs. Each of them made me feel comfortable and explained what they were doing and giving the results. I went to Patient First back in April to be tested for Covid/flu combo and throat culture. My tests came back negative. I would return again. read more

The staff is nice and the rooms were nice. I would only complain about the restroom. It is nasty, smells and has streaks in the toilet. I would recommend them cleaning it daily. read more

Went for a covid test, like many others. Nurse not wearing mask. Told him I'm pretty sick, pretty sure it's covid. Nurse still did not put on mask. To see alleged medical professionals acting as though we aren't still in the middle of a pandemic is really concerning. Why are nurses not wearing masks?! What is wrong with you people. Plus it's cold and flu season and you're in a healthcare facility full of sick and medically vulnerable people. Wtf. Do better. I've had to come to this location three times now and all three times it's a complete sh*t show. read more

I visited Patient First on a Saturday evening before closing. I received excellent care and appreciate the time every person spent with me. I especially appreciated Joann, the x-ray technician, and the nurse who fitted me for my boot and crutches. It is a nice facility with knowledgeable staff. read more

I'll rate this place based on the 3 stages of my . Check in: I arrived as soon as they opened, I checked in on one of the touch screen devices. I waited about 20 minutes and one of the receptionist called me back to get my contact info, insurance, etc. The receptionist was boarderline rude. She was dry, lacked compassion, and it seemed like she doesn't enjoy her job. Vitals: The nurse who took my blood pressure, temperature, and height/ weight was phenomenal. She was kind, gentle, and I really appreciated her overall demeanor, her name was Mary. Diagnosis: The physician I had Ms. Davis, she was very kind and seemed knowledgeable on my ailment. She was timely and had a great personality. read more

I normally do not post anything negative about someplace, no matter how poorly they may be. Patient first is the worst I have seen in the ones I have been to. I was treated very poorly and when I said something about it I was threaten Disrespectfully making it appear to be my fault Go to the ER you will be treated better read more

This Lynn chick is a nurse. Totally unprofessional who talked $hit about people the entire time. As a health care worker you should be compassionate and professional not Ghetto and trashy giving your opinions on people like the gossiping a$$ lady on in living color. Nobody wants to hear this negativity while they are in pain read more

If there were 0stas I would have used that option. No clear system of how they work out their cueing system. 3hrs wait and I still have not been seen by anyone just got moved around from waiting room to treatment room to wait for another hour. Service at this location has been getting from bad to worst lately! Managment and board need to have a closer look at what is going on #patientfirst Waldorf. read more

Negative 1 Star! I wasn't going to write a review until i read all of the other reviews that experienced the same thing. They should've stopped charging people copays for this horrible service a long time ago. We got here at 8pm and we're done after 1030pm all for the PA or doctor. I'm not sure because she didn't introduce herself came in. Asked the same questions as the person who took us to the room. Then said: You should go to the Er because it "sounds" like an appendix issue but we don't have the capability to do xrays or ultrasound. Huh?? Why not? Best believe I'm sending a nice Email to their corporate office. CVS minute clinic is better than this. I was going to go to Medstar but they were filled. I'm so mad!!! read more

There is absolutely nothing urgent about this place. I checked in at 3:00 and I'm currently sitting in the back room at 6:51 and still have not seen a doctor. No one even acknowledged us until 6:20 to let us know we were next, it's been 30 minutes since we've been told that. I am also in the medical field, therefore I understand emergencies and long wait times can happen but this outrageous (they had 3 doctors at this time) The front desk staff is far from warm and welcoming. One front desk associate would even look up to speak to me and was very aggressive when I asked her a question. Avoid this place at all cost. read more

Terrible place don't waste your time. It's obvious that they are over worked so you don't get actual treatment just something to push you out the door. Went before because i was sick, all the gave me was a covid test which came back negative. After about a week of not getting better i went back and stayed on them until they gave me a chest xray. Turns out i had walking pneumonia. I will never come back here and would discourage anyone from going. read more

I have been to this location many times and so has my husband and each time they've been great. I had an infected piercing so I visited here Monday and literally was in and out and everyone was professional and pleasant. No complaints from my end at all and I love that I can leave here with my prescription. read more

I've actually been able to see a doctor and be taken care of about half of the times I went here. After waiting several hours, I still have not been seen and I have to get back to work. They said I would be "seen very soon", that was 2 hours ago...... read more

Waited inside for 2 hours after checking in. People who were showing up hours after me were going to the back yet i didn't have a chance to even speak with anyone. I had to check in 3 different times for me to be called. read more

Today I stopped by to get a COVID test because I've been exposed to someone who has COVID in my house hold. Physician Assistant Shauntel Davis denied me a COVID test, was extremely rude and lied about it being against their policy to do rapid tests. It's unfortunate that we seek and trust these health care providers and it seems as though she doesn't want to work and was ready to go home. I will also be calling corporate and expressing my concerns and experience. Horrible team of doctors. I wouldn't recommend you visit this patient first! read more

I'm glad I didn't let the reviews keep me from going to this location. I was in and out. There were only several people waiting when I walked in. Within 15 minutes of checking in at the computer I was signed in and back in a room. I chose to get my prescription from there and it was less than $10. I Didn't experience any issues and I would definitely return. read more

Stay away, I have been sitting in a room since 6 pm it's now 8 pm. They forgot that I was in a room. I walked out and asked for help several employees start to explain how busy they are. I have worked in the healthcare field my entire career and this is the low of the low. read more

I'm unsure how to rate this review, as I had an extremely positive interaction with a gentleman named Steve earlier this afternoon. I arrived at this location at 4:47pm for a COVID-19 test appointment at 4:50pm. Per signage, if I had not received an email confirmation, I was to call 240.427.1926 to inform them I'd arrived. I called the line and was placed on hold, where I was kept for 13 minutes before I called from another line to get a person on the phone. By this time, I'd been in the parking lot 15 minutes, and a woman named Tanya finally picked up the call and told me I'd missed my appointment. I assured her that I'd been sitting in the parking lot this while time, waiting on hold and I should not miss my appointment due to their disregard for my call. Tanya then get extremely nasty with me, and told me to 'calm down' as this was a 'miscommunication'. I tried to assure her there was no miscommunication, that I'd been overlooked, and she told me she was 'not going to to back and forth with me'. I was totally taken aback, yet placed another hold. Tanya came back on the line and informed me she could schedule me, and at this time, 5:25pm, I just received a call to come in. Tanya also informed me, if I ever call again, to hang up and call back, that I never should've waited on hold that long. Apparently, me being patient and waiting on hold was somehow a fault of mine, which of course is extremely frustrating to hear after sitting here all of this time. As an update, my test was easy and quick, yet the experience with Tanya was truly disappointing. read more

Patient First Primary & Urgent Care - Waldorf - Urgent Care Near Me - Waldorf, Maryland

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I'm glad I didn't let the reviews keep me from going to this location. I was in and out. There was only three people waiting when I walked in. Within 10 minutes of checking in at the computer I was registered and back in a room. I chose to get my prescription from there and it was less than $2. Didn't experience any issues would definitely come back. read more

Went there in July, after an auto accident. They refused to take the claim number and billing info for State Farm, and I had to pay with a credit card. State Farm reimbursed Patient First, and they refused to credit my credit card account. They got paid twice. I had State Farm call their Richmond headquarters many times, as did I. They made and broke promise after promise. I had to put the charge in dispute with the credit card company, since there was a time limit. Finally on Oct 24, I saw where I had gotten my money back. Be very careful when you pay them. They are not Patient First when it comes to money. Oh, and the medical care? An xray, and prescription for naproxen, $317.00. Go to the hospital in La Plata. Save your money. You don't need the grief. read more

I came to get a normal checkup and immediately starting getting condescending disrespect when going through the insurance process, The people also seem very un-human like and pushy, Would not recommend!! Definitely will be my last time coming here. read more

Great urgent care for kids. This location is especially good as I've been to other patient firsts which weren't very kid friendly. This one has equipment and doctors which knew how to treat my 5 year old. The other in VA said they had rarely done X-rays and such on little kids. They are also good for us grown ups. The wait can feel long, an hour from start to finish but my primary dr is just as bad so it's just the way things are nowadays! Love that I can get my diagnosis and medication all in one place without a high specialist or emergency room copay. read more

I am new to the area. I've been to a couple Patient First in different states and overall it was good. But nope not this location.... 2 hours wait to be seen by the physician in 15 minutes. MD didn't even bother to have a conversation with me. Bad bedside manner and all front desks didn't show any compassion to a patient. They're not rude, but just shows that they don't care. read more

will highly recommend this office. the staff were friendly, patience n very professional. the whole clinic had this peaceful atmosphere. thanks to the staff and Drs thst attended to my husband. read more

I arrived at Patient First on 08/03/2021 at about 9:35pm and registered through self check in. Using the self check-in process, you are "supposed to receive a text message when the staff is ready for you"while you wait in your vehicle if this option is chosen. At 9:50pm, I noticed that there was no text nor phone call from Patient First, while I was parked directly in front of their building so I proceeded to wait in the inside of the facility. While waiting for over an hour and a half, I see patients getting checked in and out, meanwhile I'm patiently waiting for my call to be seen. Not once did a staff member ask me had I been seen or if they could assist me. So finally about 11:05pm hits and I get up to speak with someone. There was nobody at the receptionist window (hadn't been for over 30 minutes) and I waited for nearly 15 minutes for someone to even see what I needed. When the receptionist finally questioned what I needed and I explained that I had been there since 9:35pm waiting to be seen, she goes on to state, "Oh, we aren't taking any more patients. We must have cancelled if you didn't answer your phone." I explained to her my phone has been on the whole entire time with no call nor text. I have verified my phone settings and absolutely nothing was blocked. So long story short, I wasted about 2 hours of my time waiting for them to call for me although they cancelled on me without no legit explanation. What is bothersome is that this would have never happened in a Caucasian area. They would have at least seen the patient out of courtesy knowing someone had been waiting that long due to their carelessness. This is absolutely UNACCEPTABLE! Not to mention, COVID rates are high and myself and the child that was with me was exposed to other sick patients as we were forced to wait this long. This is UNACCEPTABLE! I will be contacting all platforms possible for Patient First with this review for this facility. read more

Weve been to Patient First in Waldorf several times over the year for stiches, flu shots, x-rays, etc. We have always had a positive experience. Everyone from the front desk registration to the nurses and doctors have always been friendly, helpful, courteous and knowledgeable. read more

Two hours. TWO HOURS waiting to be checked in!! Not seen by a doctor, not a nurse. To be checked in!! If you're expecting good bedside manner or customer service. Go to Wawa read more

I should have been sent to the hospital immediately for severe dehydration after not drinking water for nearly 3 days. I was barely able to walk due to extreme dizziness and vomiting while at Patient First. Instead, I was given a cup of water, told to drink plenty of water and sent home. I missed 3 days of work instead of one day on the IV. read more

I've been here a few times at different hours of the day. Each time I've been, they are professional and friendly. The service is quick for a medical facility, especially compared to an ER. Would definitely recommend this place for urgent not emergent care. P.S. Im a nurse, which I never reveal at a medical facility, I know good care when I see it!! read more

Came in for a chest cold/bronchitis. Haven't even seen the doctor about my flu and strep test and they are trying to order a chest X-ray and complete blood work. Is it because I'm a military dependent and they know Tricare will cover these things? More money for Patient First! Let's get all the money we can out of these insurance companies!!! read more

I've been here twice in the past few months - once for a migraine and the second time for an upper respiratory infection. The first time was a weekday evening. I was seen quickly, given some rescue medication, and sent home with additional medications (they fill perscriptions on site, so no waiting for a drugstore). I believe the entire process took 2 hours (but most of it was after the shots, so not nearly as bad as waiting in pain). The second time was a weekday afternoon during cold and flu season. That visit took 4 hours to get antibiotics. They wanted me to take decongestants, so gave me a script to get filled at the drugstore (they were out at the in house pharmacy). I found out when I picked them up that they were OTC, so I didn't need to wait for the pharmacy to try to bill my insurance, etc. I docked one star for that (would have been faster for me and the pharmacy techs if they just said "buy this OTC medicine"). Overall, the wait is about what I've come to expect from critical care/ER facilities (slammed during cold/flu season). The onsite pharmacy is a nice touch (when they have what you need). The doctors are pleasant. When they've done the diagnosis, the computer spits out a bunch of receipt sized papers on what's wrong with you, what you should do, etc (which is nice to review when you get home or don't remember talking to the doctor because of the migraine medication). When I got antibiotics, the papers even recommended taking probiotics to help prevent stomach problems, so they seem pretty through (if you read the papers). read more