1. Patient Care Coordination

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Philadelphia, PA

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Patient Care Coordination

5.0 (2 reviews)
Closed • Closed

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Medical Guardian

Medical Guardian

1.4(63 reviews)
1.5 mi•Penn Center, Rittenhouse Square

Be very careful if/when you set up your account with these folks. Took us 3 tries to finally get…read moreour name spelled correctly, the right phone number added and the correct services added to our account. We'll give it a month or two and then decide whether or not to keep working with them. It should not have been this hard to start doing business with them. I think their customer onboarding process needs some work,.

DO NOT DEAL WITH MEDICAL GUARDIAN! - My experience with Medical Guardian was a nightmare and is…read morestill going on. Their customer reps are rude. I was hung up on mid-sentence by a rep and even a manager. I received 3 different pieces of information from 3 different reps as far as shipping dates and even which company they use to ship. My unopened device, after I decided to not use MG was activated by the company so they could charge me for a month's use. For one week of that month I didn't even have the device in my possession yet! Activation of the device is supposed to be done by the customer. They insisted I pay them for a month's service and threatened to increase it to 90 days. I requested a return postage label which I affixed to the box. USPS returned it to me for insufficient postage. The label only paid for one pound; USPS weighed the box at 2 pounds 2.3 ounces. I sent photos of USPS's notation on the box. Another postage label was sent - covering only one pound, just like the original one. I am still waiting for the correct return label and they are threatening me to charge me for the device that wasn't returned due to their incorrect labels. Also, because this has been dragging along and they activated the device themselves they are claiming I own an activated device and this gives them even more reason to charge me for service! How underhanded is that? Keep in mind this is a large highly rated company and they cannot send the proper postage label, activate devices on their own as ploys to claim service fees and their reps are morons, one rep stating one thing and the next one contradicting the first one. All this harassment, misinformation, threats and general nastiness and ineptitude perpetrated by a huge company on a senior citizen with health issues for a disputed $63.43. Please do not use this company. Imagine you fall and need help ASAP. Can you imagine putting your life in the hands of these losers? Life Alert is more expensive but the reps are friendly and knowledgeable and treat you like a human being.

Patient Care Coordination - medcenters - Updated October 2026

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