I've been a patient with them since November of 2024 and the last FIVE (consecutive) appointments have been double booked, rescheduled and/or completely forgotten. I have mental & physical health problems, and have to plan my day around their schedule, only for it to change on the day of, with little to no time to spare. Despite telling them several times that I go to bed in the late hours of the morning, they call at 9am to reschedule, proving that they don't listen to anything you say and likely don't care! And, now I have COVID and pneumonia, and woke up for their confirmed appointment only for them to completely forget about it. I've cancelled all future appointments until further notice, but I'm sure I'll have to bend over backwards for this HORRIBLY inconsistent place to get the meds I unfortunately need to stay healthy. This place has consistently reminded me how much the "system" doesn't care about mental health. read more

This is a horrible place to go to if you have serious trauma and are seeking correct management in your mental and emotional wellbeing. Every time I have an appointment I get fully triggered. They also have lagged on refilling medications that are imperative to keeping my wellbeing in check. read more

Would not recommend this clinic . My mom was a patient of Dr. Mole's and had a bad experience with the front office staff along with the providers expertise and professionalism. read more

I spoke to the nurse today she was so rude and claimed that she did put the updated lab results to get the medicine but she didn't. Very bad customer service, staff is not helpful and I won't recommend. This has been happening for sometime not the first time. read more

This is a pill mill. The doctors marginally care, but don't really listen. I scheduled my appts for after 2pm, because I work 4pm to 2am, and need to get my sleep. They always call right at 9am, wanting to reschedule my appt to earlier than 2pm. And they usually call 3 times before my actual appointment time. It totally sucks to be woken up three or four times because the staff want to reschedule an appointment. I MADE AN APPOINTMENT AT THAT TIME FOR A REASON!!! I have specifically told Dr. Fraino that I go to bed at 3am, so calling at 9am is analogous to calling someone at 5am. They don't listen and don't care. They only want to shuffle patients in and out. The office staff are inept... they never return phone calls. They screw up billing and appointment times. Don't bother. I am low income, and this was simply a waste of time and money. A big concern of mine was that I did not want any medication that made me apathetic, groggy, stupid, or fat. The medication made me apathetic and fat... I am grateful to be weaning myself off. read more

I started seeing Dr. Mole for ADHD. I missed one telephone appointment due to phone crashing and not having the ability to call or accept her call. I called the office to explain and to ask if as a courtesy they could wave the $80 no show fee. $80 SERIOUSLY!!!! Outrageous charge. They said NO. I again tried to explain the situation to no avail. I asked to speak with a manager, and she doesn't know when he will be in, maybe next week she says. You don't know when the manager in???? What type of office is this??? I told them that I no longer needed their services. Ridiculous!!! read more

Aside from how amazing Dr. Mole is I wanted to give Pathways to Wellness a review because of how amazing the staff is. I have worked in medical intake and know first-hand the role an expeditious staff in a doctors office can play in the quality and speed a patient receives their services- especially when dealing with insurance. When Dr. Mole wanted to prescribe me a new medication I let her know how in the past a provider had tried to prescribe me the same $460 medication but that my insurance had denied covering it after making me wait over two weeks to get the prior authorization processed. She reassured me that the prior authorization wouldn't be a problem. Pathways to Wellness got the PA processed within a few days and when my pharmacy was being weird about answering my questions regarding the status of the prescription Pathways called my pharmacy and then called me back with all the answers and even the date and time my prescription would be ready. I couldn't even get that information from my own pharmacy, so the trouble they went through on my behalf was very much appreciated. read more

I have been coming to Pathways for over a year now. Dr. Fraino is the best, the staff here are very professional And courteous. I am very thankful to have Dr.Fraino help me with my needs. Thank you Pathways, keep up the good work. read more

After years of being a Kaiser patient, my doctor in Walnut Creek retired and they referred me to this place for medication. I was skeptical at first as I could find little online info about this place besides their website. I see Elizabeth Mole N.P. (an NP is a nurse who has more training and can prescribe medications) at the pleasanton office. When I booked my first appointment I was shocked that they could see me the following week. With Kaiser it took on average 2 months to get an appointment. Elizabeth has helped me quite a bit. She identified problems with the meds I was on and suggested better options with fewer side effects, unlike Kaiser who'd just put you on the cheapest medication that might work and not not see you again for months. If you're looking for psychiatric care and want someone who's sharp and uses state of the art medications I'd recommend Elizabeth Mole N.P read more

DO NOT COME HERE, ESPECIALLY IF YOU ARE DESPERATE FOR CARE! Omg they are awful! I have been shuffled from doctor to doctor, put on medication after medication and when the meds don't work, the doctors don't try to figure out what's wrong, they just blame you for having the disorder in the first place. They do not listen, will jump on anything you say to blame that for why the meds aren't working rather than just giving you medicine that works! Waste of time! Save yourself the hassle and run far away from this awful zoo of a "doctor's" office. Oh and if you're desperate for care, be prepared for no one to care and to wait a month or two before you can be seen. They are constantly short staffed and screw over their patients and appointment times constantly. read more

I would really like to be able to write a full review of this organization and the services that they offer, but I simply can't. I have tried to get a hold of these people through the phone and via Email. I've called numerous times and no one answers the phone. I've left voicemails and have gotten no return calls. I've left Emails and got no reply. It really shouldn't be this hard to get in touch with someone to get help. If this company really cares about mental health then they should be able to at least have someone on the phone to respond to people who need help. I guess I just need to move on to another mental health group. read more

I have been going to pathways to Wellness for over 3 years. If it wasn't for the help of Dr Fraino, I would not be the man that I am today. Although she does not provide counseling because she's medication management, she does have big heart when it comes to taking care of her patients. I was on so many medications when I met her and now I'm down to one that is needed. I'm very impressed with the staff and her as a doctor and as a person. I would have given her 10 Stars if it was available read more

I have been a patient at Pathways in Pleasanton since 2007 when I first started having mental health issues. I have been seen by various Dr.'s in that time frame. I am currently under the care of Elizabeth Mole. Until now, I have never had a problem getting my medication. Currently I have had to go out of state. I have tried to contact and request my prescription simply be transferred by Dr. Mole to the same pharmacy at my current location. Currently this has been going on for a week, by leaving numerous messages and talking to the assistant at the front desk, with no response yet. I have been out of my medicine going on 5 days now. I am a cash/self pay patient, so needless to say I pay a decent amount for each appointment. It's amazing to me how a simple phone call can ruin this previously positive experience. read more

Stay away from here. I refrain from this place. They were keep switching doctors for me and I even showed up to my appointment and they want to lower the dose of medicine I was taking for years, eventually I just left. FYI the doctors are not helpful and they are unprofessional practice. read more

The receptionist was very helpful and friendly. However, the actual "doctor, " nurse practioner, Elizabeth Mole N.P., has a chilly bedside manner and at the end of the appointment instructed me to please remove my child from her office. She did not appear to be kid-friendly at all.. clinical, at best, with adults. read more

Not sure why I gave them another shot but I'll be looking for a new psych.... dr fraino said she'd refill my xanax and didnt... I called and mentioned as much to the receptionist and it's like 2 days later and I'm still out of meds. On sightttt read more

I interned at Pathways this summer and it was such a great experience. The staff was welcoming and understanding. I learned so much about mental health from interacting with patients and administrative duties. I would definitely recommend this internship to anyone interested in learning more about mental health. read more

My mother in law has been seeing Dr. Fraino for 8 months now and we all LOVE her. She is so smart and so friendly. She takes the time to talk to our whole family and put all of us at ease. She shows a genuine and compassionate side that we have never experienced with anyone else. My mother in law is doing so much better now since we started seeing Dr. Fraino. I would recommend her to anyone!!! read more

Pathways to Badness should be the name of this thing... I don't even know where to begin the list of everything that went wrong since I entrusted my mental health to them, so I'll just say that I won't go back there no matter how much I need help. read more

I am a fairly new patient. I have been on meds and seeing a psychiatrist since 1990. I suffer many disorders, including agoraphobia. I cant leave my house for weeks at a time. I needed to cancel an appt. do to this. They are charging me $80 for cancelling. They are charging me because i cancelled due to my mental health issues. Which is why I am seeing them. I don't think this is fair. And I'm so depressed about it I don't know what to do. read more