Dr. Zafer at Axis Community Health, Pleasanton has been an exceptional doctor. She is extremely…read morepatient, takes the time to listen carefully, and explains everything thoroughly. Her diagnostic approach is precise, and she always provides the right recommendations and guidance at the right time. She also connects patients with the right specialists when needed, ensuring continuity of care. I truly appreciate her compassion, professionalism, and dedication to her patients' well-being. Highly recommend her and the Axis Community Health team.

ABSOLUTELY AWFUL EXPERIENCE, I left more traumatized than how I came in, to the point I should Sue…read moreAxis for the emotional distress caused. I really wish I would have listened to my intuition when the Quack by the name of Ghazala Khan, who by the way claims she is qualified to counsel autistic adults (spoiler alert: SHE IS NOT, she can only counsel couples and families and she's awful at that too.) shamed me about being sexually assaulted when I disclosed it to her the first time I was ever in her office. During the first appointment within the first two minutes she asked what I was struggling with and when I told her I was struggling with autism and adhd she told me she didn't think I had autism (YES AFTER ONLY TWO MINUTES OF KNOWING ME) I guess I didn't look "retarded enough to be autistic" in her opinion because she alluded that since I could mask and speak that I definitely had adhd instead. I spoke to my psychiatrist and he said that maybe I should set boundaries with her and give it another go so I did and I deeply regret it. I finally had to let her know how aggressively unprofessional she was after she tried to compare me to her other clients who have adhd and proceeded to tell me how high functioning they are so I should be the same way (I know, very bizarre and unprofessional.) So if you want a family therapist that won't hold your abuser accountable, won't ask the pertinent questions (just the assine ones), will argue with you, talk over you, and dismiss your traumatic experiences..... then She's the therapist for you! A piss poor excuse for a human being, let alone a therapist. She also alluded that harming animals wasn't bad when I explained why I have issues with the way some of my family treats animals, but she claimed it was actually the perception that it's bad is what makes it bad LOL LIKE WHAT?!? SMH THIS LADY IS A PIECE OF WORK. I WILL BE REPORTING HER TO THE BOARD. SHE WILL NOT TRAUMATIZE MORE VULNERABLE DISABLED PEOPLE UNDER THE GUISE THAT SHE GIVES A DAMN BECAUSE SHE DOESNT. She has no place in the health field, she has no empathy, she's got dead eyes, poor taste in shoes, and zero compassion for disabled adults.

Dr. Fraino is exceptionally knowledgeable, professional, compassionate, and efficient in her…read moreassessments. She listens to every concern I share, addresses each one thoughtfully, and creates a tailored plan to support my mental health. Both Ishe and Anthony went above and beyond--working tirelessly to ensure I received the medication that works best for me and securing insurance coverage despite significant pushback. Their dedication, advocacy, and genuine care make me feel incredibly fortunate to be in their hands.

My last psychiatrist retired and I was so nervous to start…read moreover with someone new because we had such a great relationship. Seeing Dr. Alyssa was the best decision I made. She made me feel comfortable right away and has been extremely attentive to my needs. Finding a good doctor is hard these days. The office is professional and responsive. They took my insurance but even if they didn't I would have been happy to pay cash. I highly recommend Dr. Alyssa and this practice!

4.10.24 There was a 45to60 min. wait today at noon…read more(Phlebotomy technician wrote on the sign board initially 45min and then changed it to 60min wait) because Pleasanton Kaiser lab electricity was out earlier that same morning. Sent people over from stoneridge pleasanton location to Dublin. Stoneridge location seemed low on stickers today. Labs usually give me like four but this place gave me two said they sometimes run out.

I came to the Dublin Medical Center, or Kaiser Dublin if you want to call it that, to get my…read moreCovid-19 Booster. Talk about organized!!! They had their signage set up perfectly, even if you've never been there before (like me) you don't need to ask anyone anything. Plenty of parking is available, and the signage starts from there. I made my appointment a week in advance, and when I got there, they confirmed my appointment and which booster I wanted, and everything went super smoothly. After your shot, you went into a room for 15 minutes to make sure you don't have any adverse reactions to the vaccine. Everyone sits at their own table with a timer at every table. You sit down, they start the timer, and when it rings 15 minutes later, if you feel fine, you're free to go. Easy peasy!!!

Janice Cahambing is my Psychiatrist for more than 2 years now, she is a great provider and I feel…read morecomfortable talking to her. She is the only one I stayed long time because I feel that she care about me and what I been through, help me to be better my mind. She listen well.

The dr. Is expensive as he hardly accepts any insurance. His conversation style is very un-…read moreempathetic and you are just a number on the paper for him. Very robotic and sounds flat. Clearly he could not care less about you or your problem. He will lecture you about mental health stuff we can read online / get via youtube and after that he will try a line of meds and then just go with what you ask him for. His appointments felt like just checking a box for him. Just meh.

I've been taking an antidepressant for a couple of years now, prescribed by a general practitioner…read more I felt some improvement but not enough and it was doing nothing for my anxiety. I decided one day to finally go to a proper psychiatrist. Dr. Alex did a thorough review of my mental health history and asked thoughtful questions before giving medication recommendations. The first medication didn't work out unfortunately-- it was too sedating. But the second one I tried was life changing. Turns out I was taking medication from the wrong category for years that worsened my anxiety. He also gives me lifestyle tips to promote mental health during our check ins. I also love that he isn't big headed like a lot of doctors I've come across in my life. I recommend him if you are looking for someone who genuinely cares to find you the optimal mental health medication regimen.

If I could give this careless, inept, money hungry so called, doctor no stars, or better yet have…read morehis license to practice medicine revoked and him locked-up, I'd do so. He couldn't control himself and performed an in office procedure, which less than 20 seconds before, looking at me from less than a foot away, and our agreeing together SHOULD NOT BE DONE-would be counterproductive to my health and well-being-did anyhow and crippled me.

WTAH Dr. Abeles. Although you have a great personality you have ZERO time management skills…read more This was the second time we've waited over 30 minutes. I specifically scheduled a 1:30 appointment and assured to be the first seen after lunch. We waited in the room since 1:30 as we seen you Dr Abeles clearly doing paperwork in the room across from us while his staff marched in and out asking him questions. At 2PM, we had enough and left. Completely UNACCEPTABLE and UNPROFESSIONAL. Either stop triple booking, get new management and maybe we'd consider coming back. Until then, there's plenty of great doctors with superior time management.

My physchiatrist Dr. V Is wonderful and has guided me on a…read moredifficult journey. She never judges She sees me for who I am. She has been my physchiatrist for 16 years I believe! I absolutely love her and her insights into ME pulling out things I never even thought about myself. Thru all my ups my downs she's been there and I've gone thru serious health issues and personal issues. When I see her I feel much better! No lie! Im smiling i laugh and what was the elephant in the room for me in my life is gone. She has compassion, empathy, trust and believes in you. I cant say how grateful that she's part of my life theres no amount of the gratitude I have for her. Its infinite! Thank you Dr. V.

They cut me off for insurance reasons and two days before my meds ran out - had to go two days…read morewithout one meds and dr treated me like a criminal and I found him degrading didn't like the care I received

I am extremely disappointed with my experience at this clinic regarding a promised refund of…read more$1,174. On February12, we saw Dr Nathaniel Gamsky. We were scheduled to have a procedure completed and a payment was collected. On February 17, we had a change of heart and cancelled said procedure. I was clearly told that the refund would be processed, yet it is now June and I still have not received the money or a clear explanation for the delay. Over the past several months, communication has been inconsistent and unprofessional. I have had to repeatedly follow up for updates, only to receive vague responses or no resolution at all. A medical clinic should operate with integrity, transparency, and accountability, especially when handling patients' finances. While the staff may have initially appeared helpful, failing to honor a promised refund for this long is unacceptable. I would strongly encourage anyone considering this clinic to carefully review financial policies and documentation before making payments. As far as communication, I am very disappointed with the level of communication and professionalism from this clinic. Since February, I have called on seven different occasions and left multiple voicemails requesting a call back from the manager regarding my unresolved refund issue. To this day, I have not received a single response. Management ignoring repeated attempts to communicate with patients is unacceptable, especially when it involves a significant amount of money owed. I expected better customer service, accountability, and transparency from a professional medical office. I hope the clinic takes responsibility and resolves this matter promptly.

Great Doctor, But Billing Practices & Staff Are a Serious Problem…read more The doctor himself is excellent--but unfortunately the experience is overshadowed by everything else. This office's billing practices are deeply concerning. The doctor is in-network, yet they use two different NPIs: * 1760410625 (given to patients - appears out-of-network) * 1154401941 (used for billing under BASS Medical Group - in-network) This creates confusion about coverage and raises serious questions about how claims are being represented to insurers. They also push a "health data plan" fee that has increased every year--from $135 in 2022 to $287 now--with no clear explanation of what patients are actually receiving. There was no meaningful advance notice of these increases. The doctors are also the owners/founders of the Well Brain platform, which is run out of the lower floor of their Pleasant Hill office--making the mandatory "data plan" fee even more questionable. The biggest issue is the staff. They are consistently rude, abrasive, and poorly managed, and when you question fees or decline to pay, the behavior becomes coercive and hostile. It feels like patients are being pressured rather than cared for. What makes this worse is that many patients rely on pain management and are already struggling financially--this kind of pressure and unclear billing is especially harmful. If you're dealing with this: * Report concerns to Centers for Medicare & Medicaid Services, the Medical Board of California, or the California Department of Managed Health Care * Email BASS Medical Group's Performance Management Team at performanceimprovment@bassmedicalgroup.com -- this was the only thing that stopped the harassment in my case Patients deserve transparency and respect--not conflicting NPIs, surprise fee increases, and pressure tactics. Do not sign anything you are not comfortable with, and get all NPIs, fees, and network status in writing before agreeing to care.