To this point I've had a terrible experience with Vachon Ford, particularly my salesman Robert…read more"Bob" Warning and their finance manager Christopher Stockert.
Back in February we traveled from Maryland to Connecticut to purchase a low mileage 2010 Ford Expedition, the sale seemed to go smoothly but during signing the paperwork their sales manager took it upon himself to move forward with going through a 3rd party company they use for out of state purchases, inspections, taxes, tags, title and registration vs. taking care of the inspection, taxes, tags and title when I got back to Maryland myself.
He said the company handles their out of state sales, makes the process simple and my tags and registration would come in the mail. I asked if he was sure Maryland participated in that system, if they would accept the Connecticut inspection, he said yes. (It was a Saturday afternoon, no way for me to confirm, so I took his word for it)
A couple of weeks go by I reached out to my salesman Robert "Bob" Warning for a status update on my tags, low and behold I'm told that Maryland doesn't accept Connecticut's inspection, so I would have to have it inspected in Maryland. Bob said that Chris said they would reimburse me for the inspection. While that seems like a small bump in the road, I told them I just spent $350 on having my windows tinted because they told me the inspection was taken care of and Maryland won't pass it with the tint (I need it for light sensitivity with my eyes), I would have to have it removed and reinstalled, which means I'd have to pay all of that money again.
After going back and forth with Bob and Chris, we agreed that they would reimburse me for the inspection ($87.58) and $150 toward the windows being re-tinted as long as I sent them the receipts.
I emailed the receipt for the Maryland State inspection on 3/22/21 and the receipt for the window tint on 4/2/21.
When I finally received the tags, they had sent them to the wrong address, thank God the neighbor that received them was honest and brought them to my house.
As of today, I still haven't received my reimbursement for either receipt, I have contacted Bob numerous times by phone and text messaging and I keep getting the same response, he'll talk to Chris and get it taken care of.
I've talked to Chris a couple of times, he said he has sent the request "upstairs" doesn't know why it hasn't been taken care of.
I talked to him (Chris) again this past Wednesday and he said he's just going to pay me out of his pocket and he'll get the dealership to reimburse him (Yeah, sounded strange to me too), but we agreed he was going to send it via PayPal, took my PayPal info and said he'd call his wife and send it over. It's been two days, still haven't received it.
At this point all of this just seems like they're trying to frustrate me to the point that I'll just give up, while $237.58 might not seem like a lot of money to a car dealership, a finance manager and a salesman, but it is to me. I'm disabled now, on disability and when you still have a wife and 3 kids to take care of, every penny counts!