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    Patch Halifax

    4.6 (5 reviews)
    PriceyFabric Stores
    Closed 10:00 am - 5:00 pm

    Patch Halifax Photos

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    3 years ago

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    2 years ago

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    Fabricville

    Fabricville

    (10 reviews)

    $$

    Fairview

    The only reason that a fabric store could lose stars for me is because of customer service. There…read moreis only one person there who is friendly, and speaks to customers with a smile. Most of them apparently never learned how. One older woman who works cash on Sundays, especially stands out: She always greets me with a grumpy voice, has never smiled, never said "how are you?", "thank you" or "have a nice day", even though I always have to her. I don't bother saying anything to her anymore. The two stars here are only for the younger, friendly woman at the cutting table.

    Purchased some fabric the other day and realized that it was not what was needed. I have purchased…read moretens of thousands of dollars from this store over the past number of years for a business. Many times, it is easier and more efficient to buy a bolt from the store rather than wait for the suppliers in Canada and the US. Went to Dartmouth to return the fabric today and was told to take it back to the Halifax location, Was told that there was no problem returning the fabric, since we are well known customers and usually buy large quantities of material. Was told that it had to be remeasured, which is understandable, since I may have taken an inch of two, which was not the case. Generally try to avoid the Halifax location, although it is located nearby our costuming business. I would rather spend money on tolls and gas to go to Dartmouth rather than deal with the Halifax location. The fabric was accepted, begrudgingly, although I felt that I was seen as something less than a valued customer. I was told that they do not accept returned fabric, since they have done so in the past and there have been bugs. What I am to infer from this comment? We have a large warehouse for the fabric that is clean, humidity controlled and certainly free of pests and bugs. Should I worry about bugs being in the fabric when I am buying from Fabricville? There is no information stating that there are no returns on fabric, aside from no returns on cut fabric. Please make this clear to your customers. In the future, I will shop elsewhere. I will make a point to avoid the Halifax store and can shop for sundries on line and fabric as well. I have never had a bad thing to say about the delivery drivers who come regularly to my door with packages. I learned growing up in a business family that when someone is happy, they may tell one person. If they are unhappy with the service they received they will tell ten people and so on, You have lost of customer, of which you seemingly don't care. This is unfortunate, since retail can hardly afford to disconnect with the paying public.

    Patch Halifax - fabricstores - Updated May 2026

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