The only reason that a fabric store could lose stars for me is because of customer service. There is only one person there who is friendly, and speaks to customers with a smile. Most of them apparently never learned how. One older woman who works cash on Sundays, especially stands out: She always greets me with a grumpy voice, has never smiled, never said "how are you?", "thank you" or "have a nice day", even though I always have to her. I don't bother saying anything to her anymore. The two stars here are only for the younger, friendly woman at the cutting table. read more

Purchased some fabric the other day and realized that it was not what was needed. I have purchased tens of thousands of dollars from this store over the past number of years for a business. Many times, it is easier and more efficient to buy a bolt from the store rather than wait for the suppliers in Canada and the US. Went to Dartmouth to return the fabric today and was told to take it back to the Halifax location, Was told that there was no problem returning the fabric, since we are well known customers and usually buy large quantities of material. Was told that it had to be remeasured, which is understandable, since I may have taken an inch of two, which was not the case. Generally try to avoid the Halifax location, although it is located nearby our costuming business. I would rather spend money on tolls and gas to go to Dartmouth rather than deal with the Halifax location. The fabric was accepted, begrudgingly, although I felt that I was seen as something less than a valued customer. I was told that they do not accept returned fabric, since they have done so in the past and there have been bugs. What I am to infer from this comment? We have a large warehouse for the fabric that is clean, humidity controlled and certainly free of pests and bugs. Should I worry about bugs being in the fabric when I am buying from Fabricville? There is no information stating that there are no returns on fabric, aside from no returns on cut fabric. Please make this clear to your customers. In the future, I will shop elsewhere. I will make a point to avoid the Halifax store and can shop for sundries on line and fabric as well. I have never had a bad thing to say about the delivery drivers who come regularly to my door with packages. I learned growing up in a business family that when someone is happy, they may tell one person. If they are unhappy with the service they received they will tell ten people and so on, You have lost of customer, of which you seemingly don't care. This is unfortunate, since retail can hardly afford to disconnect with the paying public. read more

Hey, I'm a big person. I can admit when I'm wrong. In this case, I jumped the gun on poor old Fabricville. One more star for you, you delightful little time-suck. The floor's been rearranged and it's easier to get what you need quickly. There seems to be a lot more fabric on the floor (yay!) and the notions, once scattered around the store, seem to have mostly coalesced into the far left corner. Staff are still hit and miss; some are very knowledgeable and others seem to be familiar with just a few basic things. If you're looking for hardcore advice, particularly on sewing machines or sergers, you want Marlene's Sewing Bee on Sackville Drive. Renewed my Club Elite membership again this year - $20 annually gets you a load of good stuff: a minimum of 10% off everything in the store up to a max of 50% off those super sexy and prohibitively costly Vogue patterns. Members usually get a heads-up on sales or are offered exclusive flash and 3-day sales. The cost is definitely worth it, because making clothes and home décor things adds up fast and there are a LOT of little gadgets out there to help you with projects. Sewing's like golf - even if you suck at it, you can have fun rearranging all the toys in your bag and tricking yourself out in gear. Luckily I have more cash than talent, so it's a veritable amusement park in there. read more

I used to sew a lot and even though I don't do much of it any more, I always love seeing the fabrics here. Great choices. And the staff are always willing to give advice and point you in the right direction for that "special something". But lately I've been visiting here for buttons. "Buttons?" , you say...Yes! Now that I knit, it's the perfect place to find the widest selection of buttons. Especially since Walmart and even Michaels don't carry buttons. Well, they both carry bags of odd buttons, and Michaels carries lots of themed buttons, but I never seem to be able to find what I'm looking for anywhere but at Fabricville. read more

I live in walking distance of this store but can't shop there. It's completely inaccessible to anyone in a wheelchair - even a narrower than average model. The shelves are so close together that 2 mobile people can't pass each other. It's unfortunate because they have a good variety of fabrics at reasonable prices and the staff are nice enough. Have to wonder if packing the store that tightly is even OK with fire regulations. read more

Since moving from Ontario 12 years ago, I have found this Fabricville store amazing! They have a huge selection of fabrics, notions, and every kind of sewing gadget you can think of. The sales are fantastic! The staff is very knowledgeable and very helpful - even let me know that I could return a fabric purchase although I had cut it and sewn a seam through it!! They also have a huge clearance section with lots of discounts. I am happy to rate this store at 5 stars! read more

Hello black out material! Fabricville has exactly what you expect it to have and more. The staff are friendly and very helpful, even willing to answer stupid questions from me!! They usually have some sort of deal on, and also offer a membership (you get an additional 20% off each purchase). Tis the store to go to for all of your sewing needs. read more

We lost our Fabricville store in PEI, so when I travel, I always stop when I find a Fabricville. This store had everything I was looking for. The store personnel was terrific! I find looking through the upholstery fabric and drapery fabric is physically hard with everything stacked up. Staff will help, though. All my questions were answered well, and I managed to find fabric on sale! Will definitely be back! read more

I came away today quite disappointed. I wanted to buy a sewing basket and some notions as a Christmas present. The basket was advertised at 33.3% off but when I went to pay, I was asked about a "membership card". I do not sew anymore and have no need for one. I just wanted to buy a gift. I could not have the sale price on the basket and other stuff, so I walked. I came right home and bought a basket off the internet. I paid more than I would have had I bought it from Fabricville! Your policy makes not sense and I will not support it. Alice Giddy read more

I decided to go to Fabricville on Bayers Road to get some fabric to make some bow ties for a nice Christmas present. I was helped by 4 different staff members, and neither of them seemed to be happy to assist me and did not even smile. (one woman even let out a sigh of exasperation when I asked what she would recommend) The entire time I was there I felt as if I was being mocked or laughed at for asking what seemed to be "stupid" questions. I did not know exactly how much fabric I would need and the woman cutting it seemed to think that was stupid of me by saying: "you'd only need this much fabric if you were making bow ties for a lot of people- or a clown." I would have looked around more and gotten more supplies but I did not want to ask anymore questions to be treated as even more inferior. No, I am not a card carrying member or an old woman who has been sewing quilts for 40 years, I am a young adult and while I was in that store I was spoken to as a child. It seems that Fabricville should consider putting a sign on the door telling people that they are not willing to help beginner sewers, because that is the feeling that I got from them. read more