We ordered for the birthday cake last week, we drew the design and wrote down the dedication which cost a total of P1,760 plus P440 deliver fee. The total is P2,200.
Guess what was delivered to our place? An EMPTY birthday cake. It ruined our family celebration. (picture attached)
We were truly unsatisfied with your service, uncooperative, and neglected communication. We asked for refund, however, you mentioned that you can refund the amount paid for flower decorations. We even asked to even add at least delivery charge to the refund.... But still, only P800 for your mistake???
We feel that it is very unfair that we spent a lot on it, ordered it 5 days in advance, called everyday for update if you got the design, did our best to make communication work out on our end, and in the end a disaster.
How could you let this happen? How could you give an empty birthday cake when we paid extra for each flower and mentioned the dedication?
We are very disappointed that our order wasn't taken seriously. We hope other customers won't experience the same situation. read more