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Passport Health

5.0 (1 review)

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6 years ago

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Methodist Medical Group - Primary Care - It's a nice big office with LOTS if comfy seats wyh a TV blasting gaggling daytime talk show. It's a busy place

Methodist Medical Group - Primary Care

2.3(3 reviews)
15.2 mi•Southwind

It's a nice big office with LOTS if comfy seats with a TV blasting harpy daytime talk show. It's a…read morebusy place with loads of people. The receptionists and phone staff here kinda suck. I have been here 5 times for myself & with my honey and I haven't gotten a single smile or cordial hello or goodbye to date. Hey you don't have to hire a staff that's full of personality but you shouldn't recruit your people from the DMV either. To be fair this attitude ends at the front of house (although the phlebotomist aren't all that cheery but they stick really great so that's okay) because the nurses are terrific and everyone back of house have a great manner and professionalism. Back of house is where the really important stuff gets done because this is the healthcare part happens. The rest is just money and time management and noise. My wife, son and I share the same GP or general practicioner (Lee Magro). He is a really good guy who is super sharp and listens to his patients. He is a real critical thinker and doesn't shy away from running any and all tests that can possibly get to the root of the problem. He gets it, don't just treat the stunkin' symptoms because the cause is the problem. A really great diagnostician always treats the problem and not the symptoms. He just has an office here and shares everything else with a gaggle of other MD's and APN's. There's also a DO here which is cool, I like DO's. 5 stars to the medical staff, not so much for the administrative and other staff.

First impressions can be deceiving. Initial appointment was just blood tests for both my husband…read moreand I. Okay, then Dr Ashlee Hendry recommended my husband to a specialist, then he had him going to his office for numerous visits. Then we had our yearly wellness with Ashlee in January. She sent Jim to another specialist for a colonoscopy (which we have absolutely no issues with that referral). Then Ashlee sent Jim to another specialist (outside the group) for more tests. Mind you, we are on social security and over a period of 10 weeks we had to fork out $340! I sent Ms Hendry an email and told her of our situation and asked her if the same thing would continue with a thyroid specialist for my husband and myself since I have a hypothyroid. We can't afford to fork out $35 each for copays several times a year. So the response I got from her is "you need to find another primary care doctor". What the heck!!! What kind of a doctor would "fire" their patients because they had a question she didn't like. What type of medical group is this who picks and chooses the people they want to "care" for!!!! Methodist Medical Group Primary Care on Champion Hills Drive does NOT care about the patient. Shame on Ashlee Hendry for refusing to answer the question to take care of her patients. And shame on Methodist Medical Group Primary Care for employing such doctors. M Hart

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Passport Health - travelservices - Updated May 2026

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