Absolutely disappointing. When I bought a product that was no good, "worked", but very poorly, I…read morewas told no luck to exchange. Asked to speak to store manager, told me same, asked to speak with owner, and I gave my information to him for call back. The manager called back saying he would not speak with me, owner refused, and stood behind the denial. I understand it can seem like going a bit far for $35.00, however it, was upsetting, I wasnt rude, didnt yell, or act disrespectfully, in lieu of being sworn at by the first employee when i alsed to speak to a manager. This is disappointing after spending thousands over the years with them they refuse to help out. They claimed it is bad business, however it is bad business to lose a customer who spends money weekly over one issue. The sentiment I got was it doesn't matter as it wouldn't affect their bottom line to lose me. Which I'm sure is true, it's just sad the level of customer service these days at many places. People say shop local, but often when you do this is what you get, while corporate stores are willing to stand behind products and return. I recommend trying other stores with better prices and service to using the city which is clearly run by a person committed to the bottom line not person to person interaction. Good options are the mobil station off exit 17 in milton, great prices, also exhale vape in portsmouth, great customer service, huge selection, amazing prices to name a few better options to this chain which has gone down the drain imo.
***this was at the rochester nh location, but they are not listed on yelp, same owner of all locations so this should still be accurate.***
