This apartment reads as comfortable and stylish, with careful attention to detail that elevates…read moredaily living without feeling fussy. The on-site management team especially Mr. Horacio E. and Jose is responsive, proactive, and genuinely helpful. Handling requests promptly, coordinating inspections, and communicating clearly about building updates. This level of service reduces downtime and enhances day-to-day comfort. On-site staff , secure access, and shared facilities such as a gym and lounge add value and convenience. Security and Maintenance: Reliable entry systems, well-lit common areas, and straightforward maintenance procedures contribute to peace of mind. It is one of the best apartment here in Hayward. -The Crawfords

Jose is AMAZING! I needed a power drill to tighten up some screws and he allowed me to use his. He…read moreis always friendly and helpful. Thank you, Jose! DeLana M.

My boyfriend and I recently moved in to this complex, thanks to the recommendation from a friend of…read morehis who used to live here. Our apartment is perfect for us and our dog! We live on the first story, so we have a large sized patio to let our little guy outside. I also love the in unit washer and dryer. The location of the complex is also great! Very close to Bart, downtown, and Lucky Supermarket. The staff here is what brings this place up to its full potential though. When we were very new residents, I had parked my car in a first come, first serve parking spot and forgot to put the parking pass in my window. I woke up the next day to find that my car had been towed. My boyfriend spoke to a couple of staff members, explaining that the pass had slipped our minds due to the hectic nature of the move. The staff called the tow yard, and with their help we were able to retrieve our car at no cost! We are so appreciative of their help, and it was really a saving grace to have one less thing to stress about. We are very much looking forward to staying here for a while!

We got trapped into a one year lease here. When the lease was coming up to end, we asked to renew…read morefor 3 months. We were emailing forward and back and the last email exchange were them saying (and I quote) "This has been sent over:-) Please make sure to update your renters insurance if needed and upload it onto Get Covered. Please let us know if you have any questions or concerns." FULLY NO MENTION OF SIGNING ANYTHING. So we thought that was it and we went months without realizing that the rent renewed for a full year. No new email or notification, nothing. Now that the 3 months were coming to an end, I inquired about how to terminate and our options just to find out that it was renewed for a year instead, so we're practically trapped here unless we want to terminate early. Don't trust Essex apartments. Absolute scam with poor communication. Unrelated to this if you are curious about the living conditions here, the walls are thin, you can hear people talking and opening draws upstairs. The gate to the gated community is consistently broken, so random people can just wander in and out. Packages get stolen constantly. Someone literally ripped open my package, stole what was inside, and left the box for me to clean up. Dog poop everywhere and no one aside from maintenance works onsite so good luck getting ahold of anyone. I witnessed a homeless man bathing in the hot tub area one morning while walking my foster dog. Full shopping cart of random stuff along with him. Pick somewhere else if you are considering this place.

Beware!! I paid a deposit and was unable to complete my application because the system shut me out…read morebefore I could finish. I spent weeks trying to get answers through calls and emails with little to no response. When I finally spoke with someone, I was told I could not get my deposit back because of a 4-day deadline that was never clearly communicated to me. Very disappointing experience and poor communication throughout the process.

I have lived at Park Orchard for 4 years. In all that time, I've had no real complaints. The…read moregrounds are always very clean, and my neighbors are friendly and nice. I can't forget to mention the great staff here. Maintenance guys Manuel and Cesar are always super helpful and cheerful, and Michelle and Rafael in the office are always ready to help and listen to any concerns. If you're in the market for a new place, you won't be disappointed if you choose Park Orchard. It's dog friendly which is a plus.

I have been living in this complex for about a year and a half. Everything was nice early on, but…read moremanagement changes have severely impacted the quality of life for Summerhill Place residents. In May of 2026, we received an email that the staffed office on site would be "temporarily" closed effective immediately. Four months later, the office is still closed with no signs of it ever being opened again. In addition to the loss of speaking to management face-to-face, the Summerhill phone number routes directly to an AI bot that hears issues and promises to report them to management. I have never had an issue resolved or received a call back. The site has also has significant plumbing issues that seem to be getting worse over time. I have had my unit's water turned off all day twice in 2026 without prior notice. The shared laundry room has hot water settings shown on the units, but the hot water is not connected and cannot be used to properly clean clothes. The laundry room was closed without any notice on 8/21/2026 and is listed to be returned to use for residents "upon further notice". I have not received any notice from Summerhill staff since they closed their office, so I am unconfident that it will ever be returned. The AI helper at the office phone number says that the laundry room is in service. Overall, it looks like this complex is trying to operate on exclusively AI management and life here is progressively getting worse because of it.

I've had the pleasure of living here for over a year now, and really, it's HOME…read more When I first moved here, it seemed like you had to be part of a "secret society" to get a rental application. Most tenants have lived here for DECADES, resulting in a lack of vacancy, and when there is a spot no advertising is needed because word of mouth is sufficient. That's a sign of a good apartment community. Perfect for families. Good sized apartments, decent rent w/most utilities included, and a small, safe area for kids to play outside. The pool is gated and maintained, though the "jacuzzi" hasn't worked since I've lived here so everyone just uses it as a kids' pool. Laundry room doesn't get too crowded & everyone is pretty respectful of eachother. Any maintenance issue I've had has been fixed within 24 hrs. 4, not 5, stars only because the apartments are a little older & there aren't many amenities (no gym, tot lot, etc).

I have lived here since May of 2016. It is such a steal. BART station is a safe and reasonable walk…read morefor my daily commute (less than 15 minutes). Rarely a wait for the laundry - even on weekends. Large bedrooms, ample storage space. In our 2 bedroom apt. the bedroom closets are 1 whole wall, plus a large hall closet, linen closet by the bathroom and tons of storage in the kitchen. There is only 1 parking spot per unit but a large off street lot in the back. Neighbors are polite and quiet. Manager is intent on keeping the community happy and engaged - hosting seasonal get togethers so we can meet each other.

Clean, secure, quiet, friendly, great management. What more can you say. We just moved here from…read moreThailand and we were very pleased to find such a wonderful place to live. Having previously managed 17 units in SFO myself, i know what it takes to run a good building. This place has it all. You can't go wrong renting here.

Loved this place. The staff is on top of their game. I only moved out because my husband and I…read morepurchased a house nearby. When I moved out I ran out of time and did not have time to clean even after the manager allowed me to move out a couple of days late. What they took from my security deposit to clean the apartment was more than reasonable and cheap considering the units here are huge! I always felt safe here. My door was often unlocked to my apartment and car. I never heard of any break ins. My only wish was that they would get new washers and dryers and everything would have been perfect. .

The staff is really great. They are very communicative. Property is clean and maintained.read more

I have worked with Woodlake for the past four years, and they have always been consistently…read morewonderful to work with. Kari and Joseph are responsive, communicative, resourceful, and have a wealth of knowledge and experience. Their work is detailed and well-documented, which makes my own accounting super easy to keep track of. Most importantly, how they stay up-to-date on their knowledge of California landlord laws, and make sure to let me know of anything important that comes up. They also go above and beyond. They let me know when things need fixing, and get things taken care of quickly. They have a trustworthy crew of cleanup and maintenance people that come and take care of property management - I have never had any issue with the work their team has done. What I am grateful for, in particular, is they actively consult with me on key decisions - especially during tough rental times (such as during COVID). Property managers are definitely not all the same - this team is fantastic.

The management and the staff have been excellent to work with. They are able to answer any…read morequestions I had in a very timely manner. Thank you Joseph and team!

After nearly 3.5 years living here, we are moving to pursue career opportunities. For the most part…read moreit has been a delight. The apartment is large, the grounds are well taken care of, the management is friendly and takes care of problems quickly to the best of their ability. Our apartment has a fabulous view down the hill--you can see the bay on a clear day. (It will be available for lease soon!) Unfortunately it is an old apartment and not luxury by any stretch. The brown wall-to-wall carpeting and popcorn ceilings suck; the windows are flimsy; closet doors get stuck; the faucets are ancient. Water pressure can be low, though hot water comes quickly. At this price in this area, issues like these are fairly standard. On the plus side, walls are super thick, it's fairly well lit, and the floor plan feels bigger than most. When we were apartment hunting this was by far the best complex at this price, out of around 10 that we visited. There are basically no feral cats left. The cats you see belong to people in the apartment or nearby houses. If you have a pet cat you will likely need a monthly flea treatment--though it seems they are treating the grounds for them now. On a final note, they won't let you have a piano.

I live here for about 4.5 years and loved it. My apartment had a wonderful view, a great sunset…read moreview point. The staff is friendly and responsive. You can tell they really try to keep a safe and comfortable complex. The trees are beautiful and it is always quiet around the complex. A great location, right off 580 and close to 880, also right around the corner from Trader Joe's and Safeway. If you're looking for an affordable, quiet place, I would definitely recommend Kelly Green.

Seems like management leaves/pays for 5 star blank reviews. All other positive reviews are people…read morethat just toured and name the manager specifically which seems odd, so maybe they got a discounted rent rate for leaving a review. Management responded to this review with a "." Took me 3 weeks to get a response from management and they said they tried calling but my voicemail was full which it wasn't, and didn't tell me what day/time they called me at. The price I was told over the phone was different than the contract. Takes a lot of effort to get any response from staff, they have never responded to a voicemail or email. Front desk & maintenance staff try their best but management is horrible, no response, hard to get a hold of and don't support their team well. The owner is Greystar who has 1 star on better business bureau reviews out of 550+ reviews. Lobby area has constant beeping noise issues. Trash in hallways. Management locked the trash chutes so you either have to leave trash out in a 2 hour window but if out for too long get fined, or you can take your garbage into the elevator down tot the garage and into the dirty large dumpsters that are heavy to open. Dirty carpets even though management said they'd do a deep cleaning and asked everyone to take in things outside their doors, but that was just to get people to try to cleanup their trash cans/bags. Random people can sneak into lobby and common areas easily given doors are propped open often. Moved in August 2025. Parking door for garage has been on and off working consistently, ($100/month parking). Management says its a vendor issue, takes time plus the stairwell pedestrian entrance door to garage does not fully close or lock, allowing homeless inside easily. Seen multiple homeless inside doing drugs / broken glass etc. They have security guards sometimes but not 24/7. At one point the doors and gates were locked for 2 weeks and was hard to access cars as keys they gave us no longer worked, went to front desk and they couldn't even access their own garage. No answer from calling office and maintenance emergency number wasn't connected/just hung up. Gym has had broken equipment and multiple work orders and calls to get a response. High mandatory utility costs ($250+ monthly) given its not fully rented out and some costs are shared among renters. My trash + valet bill alone was $140/month and water for common area charge was almost as much as personal water usage. There has been major leaks and flooding issues but no comms from management when the entire wall and ceiling was gutted, large water bill that month. No working gym or coworking space for weeks but no refund in rent because of it. There have been multiple fire alarms, one was at 2:30 am and had to stand outside and wait for fire department but never heard if it was a fire or just an accident, again no comms from management. Package room is a mess and lost many packages than anywhere else I've lived, ask to see it on a tour. I've cleaned it up before given there was just yogurt spilled everywhere and labeled the shelves to try to help organize it. Ask for more free rent credit if you do move here.

Worst experience of renting in my life, worst management noting works, internet, doors locks,…read moresecurity cameras, everything is dirty, smells everywhere and robbers come in all the time....

Overdue review, lived here from Fall 2014 to 2015…read more PROS: - Quiet neighborhood, mostly working professionals. No loud families with kids/younger people throwing parties. - Street parking available for guests. - Large living space - Washer/Dryer in unit. - No issues with lost package, responsive front desk. - No issues with safety/theft - the police station across the street helps. - Very close to 92/880 highway. - Short drive to Hayward Bart station (2.50 for parking per day) - Responsible pet owners pick up after pets. CONS: - Higher rental costs compared to other apartments. If you plan on living in Hayward long term it may make more sense just to buy. - If you live near the train tracks it can be noisy at night. If your unit is next to or on top of a garage, be sure to check out the garage noise before you move in. Some garage doors can be quite noisy when opening and closing. - No elevator, only stairs, which may be troublesome for people living on the 3rd floor. TIP: If you plan on moving in, check the website daily before signing a lease as rent prices can fluctuate by a couple hundred bucks based on demand.

I've been very happy living here for the last few years. The buildings are well kept, the…read moremaintenance staff is helpful and friendly, the office staff, for the little I've interacted with them, have been pleasant. That is until about 2 months ago when a new neighbor moved into the building and they are constant smoking pot and cigarettes. So much so that my home office often smells like a bar in the morning when I start my day. Since this is non-smoking complex I've reached out to the office staff multiple times. The only way they addressed it was to send an email to the entire building reminding us it's a smoke free complex. That was two weeks ago and nothing has changed. I haven't received responses to my emails and the staff hasn't done anything to address it with the unit in question. I've gotten threatening letters from management about a bird feeder, but seemingly nothing about smoking in a non smoking building.