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    5.0 (1 review)
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    Marquee Event Rentals

    Marquee Event Rentals

    (2 reviews)

    I chose this establishment because of their initial price quote and the quality of the…read morerental furniture for my daughter's September wedding. Both were appealing. Makenzie was my point of contact. Initially she was difficult to contact after the deposit was paid. She became more responsive only when I asked my wedding coordinator to intervene. Primary reasons I would not recommend this company: 1. Cost discrepancies between the quote and the contracts (which required my signature) 2. Questions were not answered when discrepancies were identified on quotes and contracts. I had to inquire multiple times to get a response to my questions and the questions were never directly addressed. 3. Double charges for the same items: they were listed as one name under "tables/chairs" and called by a different name under "Labor and Fees". An explanation could not be given as to the reason for this dual cost. 4. Mathematical calculations did not match the original agreement and could not be explained; or blame of the miscalculations was placed on IT issue or declared a program error. 5. Mathematical calculations were inaccurate even when using their own numbers and an explanation of how they arrived at a specific cost could not be explained. 6. When finalizing the furniture count, some of the prices were changed, again the reason for discrepancy was placed on program error/IT issue. 7. It took 3- 10 days before I received a response to my inquiries; and that was with multiple follow-up emails/calls. To be fair, all the issues were resolved but it was because of my due diligence in closely reviewing the numbers and continuously following up and asking questions. I turned in my own calculations to the company using the original agreement of cost vs their "computer program" to be sure I was getting what I had agreed to. I do hope that this company is able to fix the IT/program issue. I also hope that plausible explanations can be provided when inquiries are made by the customers in a timely fashion. I hope staffing will receive training to improve customer service, as my experience with this company did not appear to be service or customer oriented. Abundant Blessings, MOB

    I hosted a pretty large event last week and needed to rent multiple items for my event including a…read morelarge ice chests, waiter trays and stanchions. I requested multiple quotes with different rental businesses in town, but Marquee Event Rentals had some of the best prices and they were very quick to respond. Mackenzie Smetzer was the person helping us through the process and she was very professional. They also gave us some flexibility with the pick-up and delivery dates, which I truly appreciate it! I am most definitely going to be using their services again for any future events and would highly recommend to any event planner out there.

    Party Rentals & More - partyequipmentrentals - Updated May 2026

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