I had much thought on whether to review as I generally support local and new businesses and frankly tired of being in position of negative reviews. Unfortunately When you want to deflect from the fact that your 2 hours late for set up and the guest of honor comes into a 12 ft ladder and a rush job, the experience is lost, which is what really anyone pays for is to have that element of surprise and joy of walking up to a designed space of celebration... I gave this feedback and was immediately responded with, "well we notified you we were running late", and you had items not moved, which clearly was not the understanding that I had to move anything, in fact quiet the opposite; during walk thru I was told everything could stay as the balloons would cover it up. The point here was to not continue going back and forth with why the client created their own disappointment, but to make it right...it was thrown back at me that they had already given discounts to win my business, really that's the response??? Their intentions were good but huge miss when you want to argue with the client . Customer service for this business is still a work in Progress. It was a shame I had a good portion of balloons on the floor in a closed room because jasmina was beyond late, didn't give themselves time to make it look as expected, and told us we could do what we wanted with the extra balloons, like we weren't busy entertaining our guests and we were going to stop to try and put up decorations???... Just lack of awareness, and said they were 100% ok with not getting a customer review?? It should matter to make it right with a client... I should of received a phone call apologizing the next day for the experience ruined but instead I had to reach out to coordinate time of pickup materials/final invoice and provided feedback to then get a rebuttal for what clearly was their failure!!!!! read more