I am rather upset with the overall situation I had with this company. About 3 weeks ago I stopped into this business as I am a local in the area and I wanted to help support the opening of this new business. Also tomorrow makes 1 year ago that my older brother passed away tragically. So this is my experience with this business....2 guys were behind the counter upon my entering. Did not seem to have alot of knowledge about the business. I placed an order for 10-15 "Faith" balloons. (That was the closest they had to anything memorial like... I had to remind them to even take down my number however, they were friendly. I never recieved a call back. I stopped in the business again returning the begining of the following week. I talked to a manager he made suggestions,(adding lights to translucent balloons) which I was excited about. And having "In Loving Memory" printed on the balloons. ( I also wanted his name printed on them as well but they told me due to the irregular spelling of his name I would have to write his name on the balloons (which I was fine with) I made a payment Monday, I am to pick up my order tomorrow 4 days later (mind you I had stopped in 2 other times prior to this) I called in and I am told that my order was to small to get ANY kind of writting on the balloons. So I have 28 plain baloons with lights. ugh*** just all together irritated with the situation as they were aware of how much this event meant. I was offered a discount ...which I may even re-consider taking. I just do not think even consider the friendliness I will be doing business with this company again. A phone call within the 4 days to let me know ahead of time would have just been nice so I could have figured something else special out. Chinese lanterns etc..whatever. I cant fix it now. Ill just have to deal with what I get. But I wanted to let everyone know the experience I had at this business. read more