Every year I chooses this place for my events and dinners, They NEVER disappoint me. I love her and…read moreher workers, they are so awesome and professionals. If you're trying to find a tent, chairs, and table for a reasonable price, go see Pull Up N Party. I been dealing with them for 4 years now and hopefully I get to choose them again for my upcoming two events next month.

Reached out to other rental companies with ZERO response. I stumbled upon Pull Up N Party on Google…read moreand called because I had questions. The business owner answered the phone and answered all of my questions. An invoice was sent within an hour of our phone call. The day of the event, I was notified when they were on the way for setup. I was notified when they were on the way for pickup. Just all around EXCELLENT customer service and quality products. Will use them again.

During Hurricane Helene, unfortunately, thousands of people in the community suffered power…read moreoutages. I rented from Augusta Special Events Tent and Party Rentals and was unable to pick-up the items I purchased. I paid for the rental in full. When I inquired about a refund, I was told that the full amount, not deposit, was forfeited. The male representative of the company, Dudley expressed zero concern which was very disappointing, especially while there are so many in the community who are helping each other get through this devastating time. This company lacks empathy. I of course will never do business with this company again. I hope there are other companies that can provide better service so no one else has to use their services either. If I could rate this company with a lower rating, I would. POOR Customer Service.

I would give the vendor a rating of 1 star. The fees for…read morethe rental furniture were fair and competitive but the behavior of the owner-manager was atrocious!! When I first visited the store on a Saturday morning I talked with the assistant [Tyler, a decent gentle man] and listed the items to be rented. I mentioned that we would like the furniture to be delivered on a Saturday morning and picked up on Sunday around midnight after the wedding reception. Tyler told me the weekend delivery and pickup charges would be higher than standard and he will let me know the exact cost after talking with the boss {Mr. Dudley] who was out that day. A few days later I went to the store to put in the deposit and met Mr. Dudley. I told him we may need the delivery an hour earlier [10 am] and pickup time may also be a bit later. Weeks later I called to make a few changes to the order and told the gentleman [named John with a friendly voice] who answered the phone that I was able to arrange with the wedding venue manager for furniture pickup on Monday morning instead of Sunday midnight. He put me on hold to talk to the manager/owner [Dudley] and then confirmed the reduced delivery fee and the revised bill. On Saturday, the day one of the event Mr. Dudley came to deliver goods on time [10 am] but made it very clear that he had to sacrifice some family business to accommodate the early delivery, and that the dismantling/ pickup has to be on Sunday night starting at 11 pm on the dot. I tried to tell him we already discussed the Monday pickup arrangement with his office and the time as well as the revised bill was agreed upon with his acquiescence per his office staff. He refused to listen and accused me of interrupting him and threatened to stop the delivery and call the police if I continue to talk to him. He became agitated, and in an abusive condescending style [with a distinct disdain and undertone of racism towards Asian Americans] told me he doesn't want to see or talk to me anymore. Later that evening during serving dinner our wedding planner and catering staff noticed that 100 pieces each of the forks and spoons ordered from ASE were not delivered and we had to rush to procure them from an alternate source. Mr. Dudley later claimed those were delivered and we just missed them [unverifiable to us]. His behavior the next day, the wedding and reception day, was more outrageous and atrocious! He showed up at the venue in the evening around 9 pm and told the event coordinator he would start dismantling the stage at 11 pm and must pick up all supplies and leave the place by 12 and we must make sure there's no delay in his schedule. When informed about this I immediately came out from the reception hall and told him the reception party would take at least till midnight to wrap up and asked for his cooperation and told him we would pay for the extra hours as stipulated in the contract. In a raised voice he demanded cash payments on the spot. We didn't have cash on hand and offered a check payment instead. He was in no mood to listen and called on the security guards at the premise [paid for by me] and demanded I go away and not talk to him anymore. Sensing his disruptive, arrogant, uncompromising attitude we decided to bring the ceremony to an early ending. We closed the bar and with an apology to the distinguished guests present [including the Honorable Ambassador and Consul General from a big friendly Asian country] proceeded to stop the music and the dance and allowed him to start the dismantling process. This extremely arrogant, abusive, and outrageous conduct that I was exposed to could not and should not go unchallenged. I was humiliated and intimidated in front of many folks in the venue [Savannah River Pavilion] during an ongoing wedding ceremony and reception. It was the most devastating, dehumanizing life experience I ever had in my 40 years of residency here in Augusta. I feel obligated to provide a factual review of my experience with ASE in public media and report to relevant business and government agencies for the benefit and awareness of future clients considering doing business with ASE. There are many competitive business outlets here that know how to treat customers with decency and respect and no one deserves to be humiliated and intimidated while receiving a service they are paying for. If this gentleman is incapable to change his awful, rude behavior towards customers he should retire or else the business would be destined for shutdown sooner or later.

This is the second time I have rented items from Ranco in Augusta, GA and I am very satisfied with…read moretheir service. I rented a 25 ton air conditioning unit for a wedding this last weekend. They came out and set it up on schedule. They built a screen around the unit to hide it which looked great, and they made it look good on the inside as well. The unit cooled well, and I had many at the reception thank me for providing this during a hot summer day. Thank you Ranco.

Staff was rude and abrupt to volunteers helping supervise the equipment at an event. No warning or…read moreintroduction when coming to take down. "Times up. You gotta get them out." Was only said. Man was rude and impatient even though he gave us no warning that he would be taking down soon. When we tried to let other employees know about how rude he was to us, their response was "well it is noon and we have other places to be." Employees are definitely not kind or understanding which is necessary when working for a company running things for children. Children dont understand when you have to make them stop suddenly and parents get mad when their children arent treated fairly. There are much better ways to go about taking things down. Need to give warnings before take down and not be rude to volunteers that are just there to help with an event.

Over priced, no military discount. $8.99 for a 3 year old to play on 4 inflatables. And $13.99 for…read moremy 7 year old to also do the small zipline and moon bounce. Not worth it. Lazy staff that just hang our getting paid to do nothing because no one seems to be doing their job. My kid can't use the moon bounce or zip line if staff aren't there and they never are you constantly have to bug them to get them to do it something they should be that costs $5 more to do. The place had almost no customers on a Saturday. I wonder why... monkey Joe's in Augusta is $5 person 4 with a military discount. So it's not even what one person costs here with way more inflatables. Stick to monkey Joe's this place is a rip off compared to that.