It's such a shame that it's closing down! The final day is February 26th. I often pop in here for balloons and birthday party goodies since it's so conveniently close to my job. I visited on February 14, and it was still nicely stocked. Everything is final sale and 75% off! read more

Absolutely the best experience I have had in dealing with delivery/ customer service and selection. Ordered balloons for delivery. The woman who cashed me out was professional, knowledgeable and kind. The delivery came early and was delivered by a polite sweet young woman. We realized an hour later one of the large main balloons ordered was not included. I called mostly because I expected a refund since the delivery was to Thomaston from Waterbury. I got destiny on the phone when I called in, she placed me on a brief hold and then notified me she was going to uber the balloon to my friends home. She apologized numerous times and said it would be there in half an hour. I come from a customer service background and realize mistakes happen and given the distance expected a simple sorry and we will refund you the price of the large balloon. But within half an hour hour balloon was delivered and placed in the center of the event. Thank you! Highly recommend this store to anyone. read more

This store is fabulously stocked on anything you could want for any type of party you're throwing! There is an entire aisle dedicated to children's parties. Everything going down the aisle is divided into all the different party themes and there is every party theme my 3 year old could think of! We were shopping for baby shower items and the selection was so wonderful! I plan to go back for every party I plan to throw in the future!! read more

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Shelves well stocked, best and organized. Nothing was a mess which was nice. Staff was friendly. I'm not from this area but if I was I'd go back read more

I stopped in here on a whim to find a fun outfit for me and my friend for a race we are running (rainbow tutus and rainbow fishnet fingerless arm gloves), yes, really! I was told they had a lot of fun things. They had a large selection of adult outfits and accessories. The location is large and well-organized by occasion and then also by color. They have a ton of stuff for every occasion possible and a large selection of low priced items like gifts, candy and fun kids toys. They also have a lot of balloons! I can't even imagine what this place must be like around Halloween. I would definitely come back here for my party planning needs. The staff was nice and helpful, the line for the checkout got a bit long and there was only one person at the register but when the other associate noticed she came to help the flow. The prices are also reasonable. read more

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Awesome staff! Great selection of products. Place is clean and well organized. Will be going back time and again for party supplies.

When I shopped at the store I had an excellent experience. Employees asked me if I needed help finding anything and told me where they'll be if I did need help later on. At checkout the store clerk actually went out of his way to help me save money and when I had to return something the credit was posted to my account almost immediately which is rare. Yet when I bought an item online from Party City.com and had to return it I had to pay to ship it back and they refunded only the cost of the merchandise not the cost of the original shipping. Out of all the returns I have done with various stores online this is the 3rd time that I've had to pay for my own return shipping but the first time where I did not get the cost of the original shipping back. First and last time I'm dealing with partycity.com. it's a huge contrast from the service you get from the brick & mortar store. read more

I have never been in or used any Party stores, but with the Pandemic gotta try new things. I decided not to go to their competition, which was closer, because the online site seemed better and better variety. I bought a LARGE amount of balloons, helium and others. Immediately after the order they called to ask about filling all the balloons, I was concerned about all the inflated balloons fitting in my SUV. We decided just to fill 6 of the 32" balloons. The next day I went for the curbside pickup, it was fast, most importantly they told me they hadn't filled the balloons yet because they didn't want them sitting for a day and beginning to deflate. We loaded up and the staff member told me that all would fit. So she returned to fill the rest of the balloons. That was awesome customer service, for a customer who didn't know what he was doing. The balloon birthday surprise was top notch and looked like it was planned out, when it was a last minute panic purchase. The staff who helped me, who called me... earned my respect. Kindness, efficiency and hard working in a tough time for all. read more

Party City - The yard surprise - Party Supplies Near Me - Waterbury, Connecticut

Halloween there was that commercial on tv about prices on most costumes being close to half off. I wasn't even asking about the item I had in my hand. Anyways, this lovely employee directed me to the manager and she wasn't doing anything except organizing the shelf. She wasn't talking to anyone. I didn't interrupt anything. I said, "Excuse me, I saw a commercial on tv about some costumes being close to 50% off-" "Nothing is 50% off. That isn't 50% off (looking at what I have in my hand). What we have is marked down a little it'll be on there okay? Okay." She snapped at me. Like, her tone of voice was as if she was annoyed or pissed off that I asked her when I didn't do anything wrong. I know people could have asked her that already but it was 10:00am. Give me a break. Not a lot of people were in there. I also understand she could have been already stressed or peeved about something but I was a new customer and a nice one and I WAS going to buy the shorts I was holding and even a costume regardless of the price but because I was treated rudely, I put it down and left. That ruined my day, Miss. I'm not shopping there for a very long time. read more