NOT FOR THIS STORE, but for the one on Mingo and 71st, so I gave the store the 3 stars it currently has, so as to not take away from it. Mingo and 71st store deserve 1 star, and I'm being nice.
Review 2 - Continued
Then the manager yells "tell them we don't have the 5 flutes for their second order, that's why we adjusted their first order, we only had 10 flutes".
Where do I start, I know, and trust me I wanted to walk over the
"employ-nager" ('what I'm gonna call a manager who acts like an employee), and yell at her by now also, but instead I reserved myself to just getting my stuff and getting the F* out of that place.
OK, (deep breath, inhale...exhale)
First- The employ-nager should have stopped what she was doing and walked over to me, Not yelled back and forth.
Second- The emlpoy-nager should have then addressed me, not the employee, regarding my order since I was obviously right there.
Third- The emlpoy-nager's first words should have been, "Hi, I'm sorry there was some confusion with the online system, saying we had 5 more than we did. We couldn't fulfill the second order. I also apologize for not calling you or notifying you about that, we shouldn't have told you that your order for 5 packs of flutes was ready for pickup." or something really close to this.
Instead, what I got from her 'tell them we only have 10' crap was that I was somehow responsible for the online system telling me they had 15 packs. Was I also responsible for the online system saying you then had 5 packs, and allowing me to purchase, and pay for those 5 packs?? NO, I am not!
(Lord you said I can get angry, just not sin, so I'm-ma get a lil angry)
Poorly delivered sarcasm and sheer rudeness was all this pathetic excuse for management had to give. And she didn't even say it to my face, but yelled it to the girl, (whom I stopped and said 'I heard her'), before she could repeat it.
If the employ-nager had any clue whatsoever about running that store, she should have caught the second order, looked into why it was allowed, fixed or notified appropriate personnel to fix the online problem. Then she should have notified me and explained the situation, instead of blowing up balloons.
A company like this, with over 900 stores, really doesn't give a crap about reviews or bad experiences. They will always exist for one reason, blowing up balloons, take that out of the equation and the store would shut down instantly. They are way over-priced, under-staffed, and can care less about the customer experience. I'm not wrong, because If I were, then this type of situation would have never happened. I get online issues, I also get idiot workers, but to have that along with employees standing around, the place looking like a hot mess, the attitudes, the complete lack of customer care, the more than inexperienced employ-nager, is completely inexcusable. Will I get an apology or even a "promise to look into this" , most likely not, then again, why should I? They have over 900 stores, its all about blowing up balloons at this point. read more