I don't give out that fifth star easily... but these guys EARNED it!…read more
My wife and I tend to avoid pre-packaged ANYTHING. We choose AirBnB's over hotels, never stay at resorts, eat where the locals do, and avoid tourist traps like (place your favorite cliché here.) That said, we also want the skinny on what makes a World Heritage Site a... well, World Heritage Site. So after lots of soul-searching (and Web browsing), we opted to give these guys a shot ....and they hit it out of the park!
First: Communication. Emails were plentiful and articulate. Important information (what to bring, where to meet, etc.) was highlighted in yellow.
Second: Customer service. From the moment we met at the pick-up point (two minutes before the appointed time) until the drop-off, the staff was absolutely gracious, knowledgeable, helpful and just nice to be around.
Third: The ambiance. Everything about the tour (this one to Chichén Itzá) was outstanding. There were 15 tourists and two staff in a late-model, well-maintained 21-passenger van. The air conditioning made the ride very comfortable (as did the shock absorbers!). Edér, our guide and a native of Tabasco, was clearly well-versed on the history of the Yucatán Peninsula, the history of the Maya, and the cultural artifacts that really add "color" to a tour. His English was accented but flawless... and he spoke at a volume that really made everyone WANT to listen... modulating his voice the way I do in my classroom, and I teach 6th grade! ;-)
The extras. Our trip included, beside the stated objective of visiting Chichén Itzá, a sandwich on the way to the site (yummy!); a visit to a cenote (a flooded sinkhole where you may swim in a cave - we went to one called "Xkeken"), a luncheon (an over-the-top buffet at a hacienda near the cenote) and some free time in the colonial city of Valladolid - where we had been promised no pressure to shop anywhere - and were rewarded with a drop off in the city plaza, and 40 minutes to wander aimlessly (or do whatever called to you, even if it was to go shopping).
The necessaries: Many Americans are advised not to drink tap water in Mexico... to stick to bottled water. These guys had enough 1/2 liter bottles on board for each of us to have a dozen apiece, if we'd wanted! (Soft drinks, too) ...and that water has got to go somewhere - so please pardon my indiscretion, but the restroom stops were strategically located as often as necessary, and even several were skipped simply because no one had needed them. So don't worry about being trapped in a van, having drunk your fill with no relief in sight! These guys have planned it WELL.
I'd be remiss if I didn't mention our driver, José: the consummate professional. He negotiated every speed bump, every parking lot and every tight squeeze with aplomb.
Kudos to José, and to Edér! WELL DONE, YUKATREKS! We'll certainly use your services the next time we visit the Mayan Riviera!