Used the Park Smart App. Scanned the QR code, registered and documented my payment info. Hourly charge is $1.50 and max parking hours is 2hrs. I find the App very convenient. I was eating at a restaurant and time expired. Instead of walking 5 to 6 blocks where I parked my car, I was able to replenish the funds on the App. This is parking power in the palm of your hands. I had a good experience with this app. I recommend downloading instead of physically swiping your credit card to pay. Efficiency and effortless. Great App. Just make sure you document the correct parking space #. Failing to do so will result in a ticket. Good luck! read more

ParkSmart - Parking meter with QR code on the screen - Parking Near Me - Walnut Creek, California

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I have a lot of questions about the legality of this business that I'll figure out in due time. That being said, ParkSmart is not to be trusted. Their BBB page, Google reviews, and Yelp reviews showcase this--on the whole, the people brave enough to submit a claim or not pay after wrongful charge, etc., are not getting their money back or having good experiences with the "business" or their lovely parking stalkers. These men lie in wait for meters to run out, are aggressive, rude, and confrontational without needing to be. Additionally, in my opinion, their business model is incredibly suspicious. They can't actually collect payment unless it goes through small claims court, their complaint and claims system hardly works (which is against Walnut Creek Municipal Code), the man who responds to the BBB and Yelp reviews gives a lot of "lip service" (via the responses) to, in my opinion, do damage control because this place is genuinely not functioning as it should. Can't wait to see what he says to this! You can also see at the bottom of this review page there are 28 reviews that are "not recommended" by ParkSmart... and others that have been removed by ParkSmart. All of these reviews have 1 stars and are reporting predatory practices. Further, their attendants are a liability. I had an experience with one in particular who was incredibly aggressive and rude. Instead of answering a question I had (a legitimate question that I worded calmly), he got hostile and said he was going to tow my car. Which, under the facts, wouldn't have been legal. I know that this specific employee has a pattern of this behavior because I have seen him in action before with others and it was the same story. I understand this job may be frustrating but that isn't an excuse for this behavior. The City and ParkSmart in general need to be aware that negligent/aggressive employees who shout, threaten, and are generally confrontational are going to get them into trouble. I highly recommend avoiding these lots, the company, and knowing your rights before parking here. read more

Oh my gosh the way the attendants are on your car is beyond stalker-ish. I park in the public lots of CVS and Ross and the second your free 30 min / 2 hour free window is over they get you. I have gotten three tickets in the past two weeks by the EXACT SAME ATTENDANT. It is actually crazy how they are everywhere just watching your car. I parked apparently in a reserved spot upstairs the Walnut Creek Chipotle. The first floor and a bit of the second you have to pay, but once you go beyond that its free for four hours. This spot has never been reserved and I was not informed it was. I've parked in this spot COUNTLESS times the past years and have been able to get four hours free. They ticketed me & I was shocked. read more

The company listens to your dispute and is reasonable and forgiving. I have no complaint but thankfulness. What I don't understand is: Bay Street does not post sign warning visitors that there is no cashier upon departing the garage. So you must pay in advance by estimating the duration one plans to park there? If you come from another state, you may not understand what logic and how the pre-pay parking fee is estimated. read more

I unknowingly paid my parking fee at the wrong meter and later received a ticket. I submitted a dispute, and the resolution process was seamless and handled very professionally. I really appreciate the courteous and efficient service. read more

Unfortunately, I decided to park here last weekend. DO NOT PARK HERE if you have any other options. I put money in the meter for a few hours at around 4 pm and got a ticket that was written at about 5 pm. At first I thought maybe my card didn't go through and I just didn't notice, but no- the charges went through. They actually charged me AND wrote me a ticket. Update: After reviewing the situation, I realized I had accidentally paid the wrong meter. The company ultimately dismissed the citation, which I appreciated. I tried to reply to their email to thank them, but the email address they used did not accept replies. I was disappointed, however, when the owner later responded publicly to my review by pasting correspondence that included my personal email address. I understand their frustration that my original review had not been updated after the citation was dismissed, but I don't think publishing a customer's personal contact information is appropriate. The entire experience has been frustrating enough that I would still not park here again. read more

Whatever you do, do not park with ParkSmart. Their machines are difficult to use and don't register some credit cards, so you have to move to another parking spot (if it's available!) and try again. Or you get a ticket (which I did in Lafayette, CA). When you dispute the ticket, they seem to just deny it and don't apply "common sense". It's super frustrating when you try to do the right thing, but can't because of a machine screw-up and then get a ticket for it. Shame on you ParkSmart! Editing my review above: The City of Lafayette should revoke the lease of these parking lots to this corrupt company. There is an abundance of evidence that they are not serving the public need, and are just in it for the money! read more

Easy to get in and out. Qr code is designed for ease of use and prevent long wait times when leaving.

I've received a ticket after banking and send them a proof of withdrawal and they were very fair in dismissing the fee! Honest people, great staff and spotless parking spaces read more

Dropped change into meter and matched my phone timer to it. Upon returning there was a ticket issued less than 8 minutes prior. Sounds like they have an issue of clock calibrations or purposely adjust time to allow tickets. I've read ParkScam's CA and DMV rulings not supporting them or allowing access to car owners info. Thank you DMV https://case-law.vlex.com/vid/parksmart-inc-v-dep-891432987 Parksmart only works for private land owners and has been denied by DMV for access to the public's driving records or issuing DMV denials. read more

We got a parking ticket at Walnut Creek 6/7/26 from ParkSmart but after my explanation of what had happened, they grand us a one time dismissal! We really appreciated their fast & understanding to this matter!! read more

Had a great experience with Park Smart thanks to Bob. On January 19, I parked at The Collection in Oxnard for about 10 minutes to run in and use the restroom. The sign said "Reserved Parking Monday-Friday 8 AM-5 PM" and also mentioned paying after hours, which made it seem like daytime parking was for shoppers. I ended up getting a ticket and called Park Smart to clarify. Bob was incredibly courteous, friendly, and easy to talk to. He really listened, agreed the signage could be confusing, and dismissed the ticket. He was fair, understanding, and just genuinely great to deal with. The only suggestion I have is to make the signage clearer, maybe by adding "permit required" instead of just "reserved" to avoid confusion. Five stars for Bob's customer service. Thank you again! read more

ParkSmart - The signage - Parking Near Me - Walnut Creek, California

Scammers and thieves. This company needs to be shut down. I am going to report it to the city and anywhere else that I can, icluding the BBB. I have had enough. I received a ticket a few weeks ago after parking my car and paying at the meter. I inserted my credit card, paid for 1.5 hours and the meter appeared to be working because it was blinking green. I returned an hour later to a ticket! It said that the meter expired. I disputed the charge through their system and they declined my dispute. Could not believe it. Next, today, I parked and I went to pay to add time to the meter, but it said it was paid through 7:30 pm and I only needed it through 6:30pm. The light was blinking green. I thought it would be fine because I didn't need it past 7:30pm. I returned a to my car at 6:30pm and I had a ticket!! The meter was blinking red and expired. They definitely tried to screw me over and did this on purpose. This should be considered fraud. I sent in a dispute, and they denied it - again. That is because this company is a fraud and they want your money, so of course they are not going to approve any disputes. I have parked at these meters for years and spent hundreds of dollars, and they refuse to correct their mistakes. Shame on everyone that works for this sad excuse for a business. At this point, they owe ME money. For the two tickets, stress, and time spent with disputes. I should send them an invoice for $200. read more

Parked at 6:15pm, put in card and press + and had time til 9:15 pm. Came back to car at 8:20pm ish and had a ticket. Checked meter and had 1:05 hour remaining. Hmmmm . . . Park Smart employee was there, asked him about it. He didn't issue the ticket but agreed I had, on my left side/A spot the time. Told me this happens all the time, just give them a call. Did so and got a rude woman who says the car next to me didn't select or press the right spot and therefore canceled out my time and that is MY $35 program. Had this happen twice over the past year. Went round and round with the woman on phone. Nasty company to be serving the citizens and visitors or Walnut Creek and NOT the way to treat patrons of downtown businesses is it? read more

ParkSmart - Parking Near Me - Walnut Creek, California

I wanted to THANK the great customer service staff at ParkSmart NEWELL location. We are new to the area, my wife took our son to Emergency Room across the street, and being unfamiliar with the area she parked at the nearest open location which was a little plaza across the street. When she came back, - she had a citation for expired meter. Sure enough, as the emergency room takes a long time, and there was no way to come out and extend the meter. I wanted to THANK A LOT the considerate staff that reviewed our situation and dismissed this ticket for us (we provided the initial payment info and the ER visit note). My whole call and response experience was great and the gentlemen I spoke with was super polite and sympathetic, we received the reminder/explanation of the rules, guidance on the Kaiser Parking facility location, and the dismissal of our ticket! Again, thank you so much for the great Staff Team working for you and outstanding Customer Service! Happy Holidays! Vlad L. read more

No attendant to support when meters are non-functioning. Tried disputing the matter as I tried 2 different meters with multiple payment methods and they claimed the people before and after me were able to pay, yet the cars next to me had the same issue. Never parking in this lot again. Also, it's the 21st century. Why are we not having online payment methods as an option? read more

You guys are some liars! Gave me a ticket, I was not there more than 2 hours and I have the proof I will bring in Monday! Parking supervisor RJ you sir are a straight up liar giving people tickets when I was not there for more than 2 hours! It was not evenn1 hour I went into Xfinity and I have proof! You guys are some dang scam aritis RJ ID number 229 makes me wonder how many other people you have done this too!! Thank GOD I have proof of where I was at! I suggests to anyone who parks in these plazas take a video or the place and the time because this parking agency are liars read more

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Why in the world are you issuing parking tickets to people who are JUST GOING TO GET A COFFEE?! I recently went to Philz Coffee to pick up my order and I came back to my car and was issued a ticket. I had to pay off the ticket just so I wouldn't receive any issues. But like wtf? You can't just give tickets to people who are parking in the parking lot ESPECIALLY IF THEY'RE JUST GOING IN TO GET A COFFEE. Whose idea was it to create this bogus company? read more

On 03/03/2025 parking supervisor RJ (229) ticketed my vehicle. I don't know if they're bored or what but this seems to be something RJ (229) does apparently (going off of OTHER PEOPLES REVIEWS). I was ticked for the 2 hour limit max outside of Ross on Main street. I was INSIDE ross shopping while RJ decided to give me a weak ass ticket. I tried to call the number and it took me 5 times to get an answer and one time I was just hung up on. Don't worry about trying to go to the address it's just a P.o. Box, nobody to actually talk to. Anyways, I went to ross earlier that day at 1pm shopping. I saw something I want but was undecided. Around 5:45 ( rough estimate) I went BACK to the Ross to purchase something. I was ticketed at 6:36 not even an hour later. By the time I got to the vehicle it had not even reached 2 hours. Apparently In and Out parking isn't allowed, as said on the signs i was told. I'm unsure what IN AND OUT PARKING IS when I came back to ross damn near 6 HOURS LATER. Do yall job properly. 0 read more

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I am happy with the granted dismissal of my parking dispute. I feel it was fair and handled efficiently by the ParkSmart staff. Going forward I now b know and I have been informed where and how to avoid a citation in the future, hopefully. read more

Predatory, unethical, and illegal behavior. This company operates like a scam--plain and simple. They issue bogus, unenforceable parking tickets, often targeting disabled drivers who are fully compliant with California law. I was parked legally at a green metered curb with my valid disabled placard clearly displayed--a right protected under state law. https://www.walnutcreekpdca.gov/i-want-to/parking Despite this, I received a citation. I even provided documentation of the law (which they should already be well aware of), yet they refused to dismiss the ticket but also knowing they can't enforce this bs. Instead, they doubled down and attempted to pressure me into paying a fine that holds no legal weight. This is not an isolated incident. There are numerous reports of this same behavior, especially in the Walnut Creek area, where they appear to prey on individuals who may not be familiar with their rights under the ADA and state vehicle codes. It's exploitative, shameful, and reeks of legal overreach. They have no legitimate authority to enforce citations--they rely on fear, confusion, and the assumption that people won't fight back. Know your rights. Don't give them a cent. Report their actions to the city, the California DMV, the Department of Justice ADA division, and the Better Business Bureau. Companies like this should be investigated, held accountable, and shut down. read more

Do not use Park Smart lot in Lafayette behind Social Bird. Their app does not work. I could not put in all the verification numbers. Tried several times. Woman near me used the machine and it wouldn't kick out a ticket for her dashboard. Spoke to businesses near the lot and many people have complained. Furthermore, their customer service is lousy. Repot to Better Business Bureau. All to the many complaints there. read more

The machines in this lot are super messed up. I went to a spot with 15 minutes left, and I inserted my payment to add enough time to make an hour, but it charged me over $16 for more than 4 hours. Stupidly, I inserted my card again, to check if I was mistaken, and it added another hour. I tried to call, but all three numbers listed have nothing to do with the kit. The Walnut Creek police dept, for example, said they have no control over it, and the tow number won't accept calls. I've reported them to my credit card, so I guess I'll have to see how that goes. Avoid like the plague. read more

Emily & Beverly were so kind & understanding about the fact that the parking machine didn't give me a receipt! Both helped in removing the $30. parking invoice for me! Thanks, gals! Connie Levin read more

Their site says to validate with a QR code but you have to check out a very specific and non-intuitive way to get the QR code. Otherwise you are stuck paying full price and no ability to validate read more

I was "cited" for parking my motorcycle in a corner of a parking structure that has no indication saying "no motorcycles". I contacted Parksmart by phone, and the woman was so argumentative and aggressive towards me, I was shocked. She asked me why I didn't just park on the sidewalk? She asked me why I didn't park in a numbered space and pay? Motorcycles shouldn't park in a space unnecessarily because they can park in a corner where there is no risk of a car knocking it over because the driver didn't see it. I don't understand what it was affecting, she claimed I was blocking a door and the fire department wouldn't be able to access the building if there was a fire... I am utterly baffled. Almost every other parking structure offers a designated area for motorcycles free of charge, like Bart station parking structures for example. This company is greedy and quite ignorant to be honest. The employee on the phone was highly unprofessional and offensive. Don't park in their structure and pay them, a little extra walking is worth the money saved. read more

ParkSmart - Where is the "NO PARKING" sign? Also, where is that door I was allegedly blocking? - Parking Near Me - Walnut Creek, California

This Review is for Parksmart Inc that services 1630 Main St in Lafayette: On March 9, 2026 I parked in an empty parking space behind Postino Restaurant in Lafayette. There was no parking meter nor was there any signs designating that the spot I parked in was a "pay to park" space. Other parking spaces had parking meters or a sign in front of the space designating it as "pay to park". After I returned to my car, I was ticketed, despite the space not having a meter or sign. I disputed the ticket and submitted photos showing the space with no sign or meter - AND - a photo of another car that had been parked next to mine when I arrived and was still there when I returned BUT had not been ticked. My dispute was denied, my photos were not acknowledged, and did not acknowledge the other car NOT being ticketed despite being parked longer than my car. I attempted to escalate my dispute online but was notified that Parksmart Inc will charge an additional non-refundable fee of $27.00 if drivers wish to further dispute a ticket. After this experience with ParkSmart Inc, it is clear that: (1) ParkSmart Inc will ticket drivers even if ParkSmart Inc fails to provide signage or parking meters. (2) ParkSmart Inc practices selective enforcement of parking violations (3) ParkSmart Inc does not have a dispute resolution process - it is for "show" only. ParkSmart Inc will disregard any disputes - even if you have photos. ParkSmart Inc will also charge you an additional non-refundable fee if you wish escalate your dispute. (4) ParkSmart Inc has a long track record of deeply questionable business practices which is apparent in the number of negative experiences drivers are reporting. (5) Any business in the Lafayette or the greater Bay Area using ParkSmart Inc to service their lots should consider an alternative provider. ParkSmart Inc's poor business practices reflect poorly on your business. read more

I got a ticket for a 2-hour parking spot after an hour and 18 minutes. These private parking companies try their best to take advantage of those who don't know the difference between a government-agency ticket and a private company ticket. You don't have to pay any ticket from ParkSmart, as they cannot legally send your info to the DMV. Simply throw it in the trash and move on about your day. read more

Great Parking Garage & our go-to parking spot in Walnut Creek. Clean Facilities & easy pay meters for parking.

This is an innovative Walnut Creek-based service that leads the industry with creative solutions. Staff are friendly and result-focused.

Thank you to Bob at Park Smart !We are local residents who always pay the parking meters to park in Walnut Creek. We put our credit card into the meter and paid for an hour of parking, but somehow the meter did not record the charge, and we received a ticket. When I called Park Smart, the young man, Bob, who answered the call was extremely courteous and friendly. He said that he would excuse the charge for us. Many thanks to Bob, for being so fair, courteous, and customer oriented. read more

Was charged far more than the posted hourly rate at this location. This has happened more than once. Drivers should check their credit card statements after parking here! read more

Piece of S... company, started to issue a ticket at an empty restaurant parking at 8 pm which not only it used to be free , but also the whole street has free parking after 6 pm. Cant think of more of a rip off crap company / property management than this. read more

They were very helpful on the phone. Really took care of my needs. Very communicative.

This review is mostly for the customer service rep that helped me out when I had a parking dispute. She took care of it. And gave me some tips on how to work the machines at Bay Street. She was very nice and did her job well! The parking machines at Bay Street though are pretty confusing. Sometimes they don't spit out the ticket. And I never did get my text for validation of my ticket, maybe I pressed the wrong phone number. There should be a button to review your purchase. This process should be simplified... But the over the phone customer service agent was really helpful! read more

ParkSmart so stupid Everyone, read your ticket / read your "invoice" ***This parking invoice is not issued by a government agency*** (They tried but they couldn't) Me and my son won't go back to B St. Emeryville. So, ridiculous. We went to have dinner and to the movies, we paid for 3 hours. Walking back to our car it took us maybe 10 minutes and we got a $30.00 ticket. So ridiculous, rateros, aprovechados, desgraciados read more

SCAM - Prepaid Kiosk We used the parking at Bay Street 16. We prepaid following the Kiosk machine. Our car got the citation of not paying the parking fee = $30.00 charge. It is SUPPOSED to be $1.50 as we watched a movie with a discount code at the theater. We'll first call the company and if it does not resolve, we'll report it to Better Business Bureau. read more

ParkSmart, Walnut Creek, is great to work with! Prompt and professional! I had a situation occur and the staff helped me figure it out.

Very easy to work with and communicative. Abides by rules but does not overcharge and is flexible to work with. This is the first time i have received a citation that has actually picked up the phone, and i was actually able to speak to a live person in the United States within less than 5 minutes. read more

I would rate this company a zero if I could. I parked in one of their Lafayette lots with meters that theoretically ran till 8 PM. That day, by the way, was a national holiday. I could not put enough money in my meter to pay past 7:30 PM though I tried numerous times to pay till 8 PM. The same thing happened to another car. We asked merchants and they had no idea how parking policy operated. After multiple attempts to pay past 7:30 we gave up. At exactly 7:31 both of our cars received parking tickets. Similar things have happened to friends of ours in other Lafayette ParkSmart lots. I paid my ticket promptly (very early the next morning) and have a receipt for my payment. I then wrote a long letter of protest to Parksmart in which I told them I had already paid the ticket but wanted to protest in addition. Three weeks later I received a dinging letter from ParkSmart telling me I had to pay up my unpaid ticket and then I could have a second tier hearing with the company. Parksmart ignored the information I gave them that I had paid the ticket already. I have since written Parksmart again and sent a copy of my ticket and payment receipt to them and asked them to correct their records. It will be interesting to see whether the company does this or not. So far it shows no indication of acting honorably. I know others who have had similar bad experiences with ParkSmart in Lafayette, for example, parking at broken meters and being ticketed for not paying when paying was impossible. Tickets have come as soon as the parkers have left their cars. I cannot say anything good about this company based on the experiences of anyone I know who has parked in one of their Lafayette CA lots. I seldom write reviews, but in this case I want all Lafayette parkers to be aware that their shopping expeditions may cost more than they expected when they use a Parksmart lot. read more