It's great as long as you get out under 3 hours. No problem finding parking during the week day.

Parked here today and had no issues. It was the middle of the day on a Friday so it wasn't too busy, but it's a great location and seems like it could get pretty busy on a weekend! Met a friend for lunch across the street and this was in walking distance not only from the restaurant, but also some great shopping too! Would definitely park in this garage again if I'm in the area again. read more

Visiting Walnut Creek, first time at garage since the change. What a nightmare. Using my phone, I tried to create an online account - per their instructions. Unfortunately I don't have my credit card password and user name memorized - nor will I ever. So I could not complete the transaction. Also, the elevator was broken which was a PAIN for my handicapped friend. We turned around and left - thank goodness we could get out. read more

Was stuck in traffic for 30 minutes! Will avoid shopping at Broadway Plaza. Just not worth the parking and traffic pain.

New parking system is AWFUL. And in addition to the parking payment there is an additional transaction fee?! They seriously don't care about their tenants to put in a system that is not so hated, customers don't want to go there. You need to set up an account with you name, license plate, credit card, etc. Who wants all their information in another random database...just to park?! What about people without smartphones, credit cards, visitors from outside US., etc. read more

I believe that this should NOT use Metropolis for their parking! I purchased a parking subscription through this app because I visit Walnut Creek often, yet I was still charged for parking because the app separates garages into extremely specific sections that are not clearly explained. I parked in a nearby Broadway Plaza garage and was charged anyway despite already paying for a subscription. To make matters worse, when I attempted to pay the charge afterward, the app would not properly process the payment. The entire experience has been confusing, frustrating, and unnecessarily stressful for people who are simply trying to park. The garage labeling and subscription system seriously need to be improved. read more

my wife and I were trapped in the garage for an hour. The exit unit does not have a credit card slot. The sign at the exit days "DRIVE ON THROUGH". Once you get to the bar blocked exit, it does not open. By then there are 5 cars behind you, honking their horn, but won't let you out! They expect you to have "APPLE PAY" or other credit cards in your phone "wallet". I DO NOT! WE WERE TRAPPED! read more

Dreadful experience trying to pay for parking in this garage! Tried three time to use QR code, it finally worked. Had to fill out a form and type in my CC number twice. I finally got a text telling me I could drive through the gate. The arm did not go up. After some frustration we pulled out of line and called a number on a sign. Sat on hold for 10 minutes until I noticed a young man in a vest trying to help TWO other confused drivers! He finally got to me , and at the same time a woman finally came on the line. She said I had not paid, but let us out, admonishing me to pay when I got home! Pay machines can be difficult, but this was AWFULL! read more

Automated parking garage that has a few levels with plenty of space. It is located near the downtown and mall so you can easily walk to most places. read more

Broadway Parking Garage - Parking Near Me - Walnut Creek, California

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I won't be returning to Broadway Plaza until they get rid of this system. You have to have a cell phone with you, enter detailed personal information, and it takes forever and is glitchy. One of the reasons I chose Broadway Plaza for my shopping was because parking was so easy. So I'll be going elsewhere. read more

Horrible customer service with the new app they are using. This would make me never want to come back. It charged me 6.99$ for one hour

I was charged $60 because metropolis parking thinks I left my car in the garage all weekend. Very poor customer service.

The new Metropolis parking set up is horrible. Not clear to anyone - the line to get out was ridiculous. I can't imagine how the older generation is managing this when we had difficulty understanding how it all worked. Please go back to ticketing. read more

I had to take a photo of my car license plafe and enter a bunch of info online just to park here. If peop!e dont do this they wont get out if tbey owe money until they enter info at the exit. Why did they go with this goofy new system? read more

I agree 100% with RM of Walnut Creek, especially with his recommendation to "Park somewhere else. Better yet, shop somewhere else." I had the same experience as RM and if it wasn't for a Good Samaritan who happened bye and helped me do what was needed to set up my cell phone (I use it as a phone and nothing more) and exit the garage, I would still be entrapped in the Broadway Garage, 6 hours (as I write this) after I unknowingly entered the joint without forewarning of the stupid system Broadway installed so that it could eliminate toll folks and paper tickets at its garage. It is the very last time I will ever park at the garage and shop anywhere that relies on the garage for parking. read more

The new payment system is complicated and without warning. It requires you download an app, create an account. It took me about 10 minutes to figure out how to exit the garage. Park somewhere else. Better yet, shop somewhere else. read more

Confusing parking instructions, it reads free 3 hours parking, but you need to register, and they bill you $9.99... won't be shopping there given the shady practices. read more

A nice parking garage located close to downtown. Its paid parking after 1hr, but if you are wanting to be downtown by North main street and Cypress street then this is the place to park. Parking rates are decent, but I prefer parking for free at the Plaza Parking garage on Locus Street if looking to be there for more than an hr. Plus the plaza parking lot has security guards for added car safety. Overall: This parking garage gets the job done, but prefer parking at the plaza garage and walking 5 minutes down the road. read more

Broadway Parking Garage - Parking Near Me - Walnut Creek, California

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The new ticketless system at the parking garage is horrible!! I was there today and owed not $6.00 but $6.99?? I had no problem with that. What I did have a problem with was the terrible way of having to try to deal with payment. Trying to scan the code did not work. Tried twice with no success. Having to deal with putting in my credit card information while traffic was piling up behind me was ridiculous. I finally called the number posted and after waiting for a representative, I was livid. This system sucks. Why don't they have a way to pay ahead or if not that, then it should be a swipe system where you can just swipe your card and be off. Sitting there trying to input information or talk to someone did not work!! Go back to the tickets or have a way to swipe a card on the way out when you owe money. Cars piling up in back of me was frustrating and infuriating for everyone involved. This has to go. Fix it! read more

Poorly designed, during peak hours it can take upwards of half an hour to exit the garage

Four stars for Broadway Parking Garage -- at least during COVID -- because parking is now free. (Even in "normal" times, the price is reasonable.) Also during COVID, it appears that they have removed signs that limited some areas until after 10 AM. That was a bummer for me if I had an early appointment and could not find a spot on a lower level. During mid-day, I have often ended up on the top level. That means using the stairs as I am very concerned about taking the elevator. My fear of being stuck in the elevator is not unfounded. Several months ago I was in the garage when someone was stuck in the elevator. The fire department was called, and they had a very difficult time in getting the door open. I didn't stick around to see how the issue was resolved. Just felt very badly for the person trapped inside. I rationalize that taking the stairs is good exercise ... unless you are juggling an umbrella and packages. The garage seems relatively safe. Have never encountered any questionable people there. I have not parked here at night so not sure about safety then. This garage is a good alternative to parking at Broadway Plaza and close to many businesses and restaurants. All in all, a good option for parking in Walnut Creek. read more

Great, less expensive alternative to the Broadway plaza lot. Easy to find spaces with vacant ones marked above. A very close walk to shops read more

Okay. To update my beef with the parking lot... The ticket says nothing about a 20 minute exit time limit after paying. The kiosk machine says nothing about a 20 minute exit time limit after paying. So there. Do you think the parking lot gives a sh*t? No. Okay, I'm over it! read more

they closed off first floor parking level and it's a nightmare to find parking. Not to mention getting out and the line at the exit. Puts you past your 2hr 59 min and get charged. read more

Still the worst parking garage. No one ever called me back or emailed me back regarding my issue.

Parked here on a weekend while my fiancé and I shopped around the area. Parking was $1.50 an hour after the first hour. I know there are other parking garages that are cheaper, but this one has free charging stations for electric vehicles on the first floor. read more

Fine - but I think it's changed to first 30 min free. Got in and out for a quick hair cut with minimal fuss.

The Broadway parking garage is our go-to place to park in downtown Walnut Creek. Here's what we like: - not free, but quite reasonable: $.50 an hour - Plenty of spaces almost always available (and an automated sign on the outside of the lot tells you how many spaces are available at the moment) - Save time: drive up and park vs. circling endlessly - Short walk to most important Walnut Creek locations - No 2-3 hour limit like some free garages Tip: Easy paying by inserting your credit card upon entrance/exit (avoid token/pay station later) read more

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Funny person combines convenience safety and accessibility can be challenging but Broadway plaza parking space delivers exceptional five star services truly surpassed my expectations Tripadvised easy access to all fantastic shops restaurants entertainment options with the premier destination has to offer whether I'm running a quick errand or planning leisure day shopping such a giving a parking spot ads value to my visit. Another aspect that sets Broadway plaza's Parkinson's part is the ample availability of spots even during peak hours and busy weekends I've always mentioned my apartment spot without any hassle this is a rare chain many shopping centers it is a parking . The conclusion Broadway causes parking spaces and doubtedly deserved in five stars unbeatable location well-maintenance facility ample availability reasonable pricing and excellent excellent customers make it stand parking experience weather I'm indulging today shopping enjoying night out having this parking space at Broward plaza elevates My overall experience that makes each visit a pleasure. read more

My last visit in April 2024 to Walnut Creek I parked at the Broadway Parking Garage which provides 3 hrs for free parking. I ended up going over the 3 hrs and resulted in parking cost of $25.00 for 2 additional hrs. That was ridiculous to charge that much for parking. Avoid this garage! read more

Parked here on a Saturday afternoon. Was kinda nervous since I had not been in this garage in years. The process was very simple! Take ticket upon entry, find a parking spot. There were plenty spots around 12:30pm. Take ticket with you. I took the stairs and walking out I saw the sign that said the first hour is free, 1.25 per hour. This is great information because if I ever want to just pickup food such as bakery items or food to go, this is a great place to park. When I returned, the process was again very simple, insert ticket in machine, insert credit card and a paid ticket comes out for exit. Here are plenty of parking spots here, the spaces are wide, and the overall area is clean. Plus the location was central for many restaurants. I definitely would return here. read more

Broadway Parking Garage - First hour is free! - Parking Near Me - Walnut Creek, California

I almost don't want to write this review and share the benefits of this well situated and affordable parking garage in Downtown Walnut Creek! However, part of being on Yelp is so to share... Although you're not right in the center of things, the Broadway Parking Garage is a quick and easy walk to many downtown restaurants, a reasonable distance to Broadway Plaza and for me, a great convenience close my hair salon. It's free the first hour and then 50 cents an hour following that. For the most part, even on weekends, I've easily found a spot and the spots are relatively spacious. You receive a yellow coin when pulling in and then you use that as your "ticket" to pay at one of the pay stations before you exit. Great option if you're going to spend a couple of hours in town and don't want to pay ridiculous parking rates or circle around looking for a rare free spot. read more

Contrary to some opinions, there is plentiful parking in Downtown Walnut Creek, even during the Holidays. Like others, I would prefer a spot on the street, especially if it was near a favourite restaurant. But Mick Jagger and the Stones so aptly sing: "You Can't Always Get What You Want" Walnut Creek also has a shuttle bus from BART. And at least a few garages are also near where you want to go, cheap (at most 50 cents an hour) and just as convenient. A few examples include the garage near the Lesher Center, the one near Lark Creek, the "hidden" one behind H&M/Pottery Barn, and the one near the Container Store. I stay far far away from the Macy's and Broadway Plaza lots and the circling wagon trains. My favourite is the Broadway Parking Garage. Andrew S. and Marissa C. speak true. It's convenient to Broadway Plaza, to City Hall and Walnut Creek on Ice, Downtown Walnut Creek, and even Whole Foods/Safeway. There are 2 easy to access entrances and there always seems to be parking readily available. And once you leave, Broadway provides a convenient route to highways going North, South and West. And this is where I parked before my first date with Gayle (Dinner at Plearn). And where, as I was leaving, called my friend Lisa to recap a very pleasant evening. read more

Our favorite parking garage! First hour free, every hour after 50 cents. I like parking here because it's prettier and more central than the Broadway Plaza garage. I tend to come for Main Street Rags, and from the other garage it's a bit of a trek. More often than not there are spots and it's easy to get in and out of. It's probably my favorite parking garage in Walnut Creek. And yes, that totally sounds weird :D read more

Here I come to the rescue!!! Let me first of all point out that Nicole and Sheli (as well as the other reviewers) are not very sharp. They posted on the wrong page! THIS IS FOR THE WALNUT CREEK CITY GARAGE! NOT THE GARAGE AT BROADWAY PLAZA! Anything North of Mt. Diablo is NOT Broadway Plaza property! If you don't like the parking at Broadway Plaza, perhaps you should write a review on their page. Also, in defense of Broadway Plaza and their parking garage... I work in a store at the Plaza and the security team is doing their best to make sure that people from businesses outside of Broadway Plaza are NOT parking in our lots. First of all, it's posted that ONLY shoppers and employees of the Plaza get to enjoy the free parking, so everyone working somewhere else should just find somewhere else to park. It's not their fault that all the other garages charge you money. Second, do you know how hard it is to find parking when people from other businesses are parking in our lots??? I know everyone thinks that Macy's lot is always empty, but you know what??? As a non-Macy's employee, I can't park there even though I work in the Plaza! So, if you have a beef with the parking situation in the Macy's lot, TAKE IT UP WITH MACY'S! They make the rules for their lot! Finally, if everyone would pay attention and follow the rules, there would be no need to get your shorts in a twist over getting punish for doing something wrong. It's not fair to blame the security people or their boss, who are just doing their jobs. EVERYONE has a boss and I'm sure that they are just doing their job and nothing else. As far as the City garage I should be reviewing. It's a great deal. A sign lets you know how many spaces are available before you enter and all day parking is just a few bucks! Well worth it. read more

Broadway Parking Garage - City of Walnut Creek Parking Garage located at 1390 N. Broadway - Parking Near Me - Walnut Creek, California

Bar far best parking garage in walnut creek you can find ... 1st hour is free too , which makes it easy for shoppers .. There are plenty of spaces too and a roof top!! Also very inexpensive for parking too , far better than parking on the streets !! read more

Broadway Parking Garage - Parking Near Me - Walnut Creek, California

Don't use this garage you can never get out the gates are always broken. It took us 30 minutes to get up from the top level. The guy was at the gate taking tickets and he wouldn't just lift it and let everyone leave. read more

This parking garage is never full. Can't beat having the the first hour free, however, I believe due to COVID, prices have gone up from .50 per hr to $1.25, not a bad deal but should be noted. read more

I feel exactly like the others saying they don't want to share how awesome this parking garage is. Seriously, it's pretty darn awesome! :D So centrally located and hardly even visible, which made me feel super safe. I parked overnight on a weekend - all weekend long - and there was no issue whatsoever! Payed less than $20 for two days. The little yellow coin ticket thing is super handy, won't get bent or ripped. Just make sure you don't lose it. That's what those little pockets on jeans are for, right? ;) Tons of big spaces! Elevator. Rooftop parking. read more

Listen to Andrew, he knows what he's talking about, and is absolutely 100% correct about this garage. Too bad I live within walking distance from downtown or I'd be parking there. But probably you folks in your escalades & hummers won't listen to reason. You'll just circle and circle the Broadway Plaza garages like vultures waiting for a tiny space to cram your over-sized vehicle into. You should wave hi to me. I'll be the one peacefully rooted in my zen-like walk to the downtown stores. You'll be the one with the bulging veins in your neck/forehead, cussing at that SOB who STOLE YOUR SPOT, goddammit! And all because you're too lazy to walk 100 yards to this beautiful, spacious garage....oh sigh.... read more