Subject: Disappointing Experience at Parkshore Grill
I am writing to express my disappointment regarding the service my boyfriend and I received during our recent visit to Parkshore Restaurant on Sunday. As someone who has dined at this establishment multiple times in the past and always enjoyed good service, this experience was particularly disheartening, demeaning and disrespectful.
We ordered the steak and eggs, and I specifically requested my eggs to be cooked over medium. However, when they arrived, they were over hard. I politely asked our waitress if she could have the eggs redone, and she took them back. Unfortunately, it took an additional 20 minutes for the new eggs to arrive, by which time the rest of my meal had gone cold. I was grateful to have eaten my steak first, but when the eggs finally came back, they were still not prepared as I had requested.
Feeling frustrated, I asked to speak with the manager. When he arrived, I began to explain the situation, but he interrupted me, stating he already knew about the issue and insisted that this was how the chef prepared the eggs. I acknowledged that I understood but reiterated that it was not what I had ordered. His dismissive attitude continued as he insisted that this was simply the chef's method. I expressed my willingness to pay for the meals, but requested a discount for the poor service, as I had only eaten my steak while the potatoes and eggs remained untouched and cold.
The manager's response was unhelpful, and he walked away with an attitude, stating that perhaps it we were not a good fit restaurant. This comment felt particularly demeaning and disrespectful, especially considering that my boyfriend and I were the only people of color in the establishment sitting in the out door area.
I have noticed other reviews mentioning similar experiences regarding customer treatment, which further concerns me about the service culture at Parkshore. I believe it is important for potential customers to be aware of how they may be treated.
I will also be sending a letter to the owner to express my feelings in more detail. I truly hope that steps will be taken to address these issues, as I would like to see your restaurant succeed and provide a welcoming environment for all
Subject: Disappointing Experience at Parkshore Restaurant
Dear [Owner's Name/Management Team],
I hope this message finds you well. I am writing to express my disappointment regarding the service my boyfriend and I received during our recent visit to Parkshore Restaurant on Sunday February 16th. As someone who has dined at your establishment multiple times in the past and always enjoyed good service, this experience was particularly disheartening.
We ordered the steak and eggs, and I specifically requested my eggs to be cooked over medium. However, when they arrived, they were over hard. I politely asked our waitress if she could have the eggs redone, and she took them back. Unfortunately, it took an additional 20 minutes for the new eggs to arrive, by which time the rest of my meal had gone cold. I was grateful to have eaten my steak first, but when the eggs finally came back, they were still not prepared as I had requested.
Feeling frustrated, I asked to speak with the manager. When he arrived, I began to explain the situation, but he interrupted me, stating he already knew about the issue and insisted that this was how the chef prepared the eggs. I acknowledged that I understood but reiterated that it was not what I had ordered. His dismissive attitude continued as he insisted that this was simply the chef's method. I expressed my willingness to pay for the meals, but requested a discount for the poor service, as I had only eaten my steak while the potatoes and eggs remained untouched and cold.
The manager's response was unhelpful, and he walked away with an attitude, stating that we are not a good fit for the restaurant. This comment felt particularly demeaning and disrespectful, especially considering that my boyfriend and I were the only people of color in the establishment at that time.
I have noticed other reviews mentioning similar experiences regarding customer treatment, which further concerns me about the service culture at Parkshore. I believe it is important for potential customers to be aware of how they may be treated.
I will also be sending a letter to the owner to express my feelings in more detail. I truly hope that steps will be taken to address these issues, as I would like to see your restaurant succeed and provide a welcoming environment for all customers. read more