Never in my life have I ever received such horrible customer service. I reached out to the owner over a week ago and have yet to hear back. I received a referral through a professional connection, and the person who referred me must not have been well-liked in the office. The moment I mentioned his name, I was lied to and then dismissed and hung up on twice. I don't care what that person did, nor do I care if they currently work there or not. But don't lie to me and tell me there is no one by that name there when I am on your website and can see them listed as an employee. Magically, later that day, the person who referred me to the company picture was removed from their website, even though I was told no one worked there by that name, nor ever worked there by that name. I am a customer first and foremost, which means I was interested in the services they provided. For all they knew, I could've been interested in buying all their hearses, but I was never asked if there was something we could help you with since this person has separated from the company. They made it very sketchy from the moment I mentioned this person's name, and I was on their website. Again, if my referral didn't work there anymore, then say so, so that I could now make a connection with you and build a trusting relationship, and I could move on with the reason I initially called. This is customer service 101. Do better. read more