So, I've been going to Drs. Kathryn and Mason Bell since they took over Hillcrest, since the very…read moresame day they saved my cat. My husband and I live on a farm with lots of outside cats, plus my 5 inside cats and two dogs, who are now deceased, needless to say we're there a lot. Because the good Drs know our situation they work with us so we don't end up living outside with the friggin cats. Along the way there has been many surgeries to which I've never had any problems in the subsequent. The staff are good peoples. They've been through a lot with us, especially Millie, Laura and Sydney. A few times I called Laura crying and she was always so sweet and honest. She spoke to me when I called crying over whether or not to put my dog, Norman, down like I was a friend, not a client. Sooo I'm not sure who these meanie staff member are. With that being said I have some thoughts on the negative reviews. Firstly, I agree about the prices. They have risen substantially and I get why they upsets people, however, no one is entitled to treatment. It's a business, not a charity. In my opinion they shouldn't charge for nail trimming or ear cleaning if you're there for something else. I'm from Jersey where everything is 3x more expensive and my vets back home didn't charge for these services. Regardless, we have a choice to pay or not, like everyone else. Secondly, they ALWAYS provide an itemized quote. And will stick to it barring extenuating circumstances. I do not believe people who say they're hit with unexpected costs. Statistically speaking, we would have the same thing happen as some point. Some of the negative comments seem fantastical to me. And some of the writing is proof our education system is an abject failure. Anywho, I definitely recommend these guys. The level of care outweighs the cost. Just don't be poor, I suppose.

I do not consider myself a new client as I have used both the Doniphan and Poplar Bluff locations…read more While I was not overly impressed with the friendliness of the staff and Vet at Poplar Bluff, it was not enough to make me look some place new. I recently scheduled 3 surgeries for the stray cats that show up at our farm, 2 males and 1 female with 3 kittens. I paid the requested deposit per surgery. The day of the first two surgeries, one of the males was not around so I took only one in for the neuter. I explained to the receptionist that he is always around, but that the Utility company had arrived with heavy equipment to change out poles the day before and had spooked him. I was called after procedure to pick up between 12-4pm. I arrived 12:10pm. While preparing to pay for service I asked about the deposit for the missing cat if it would be applied to the rescheduled procedure and was informed that they had already posted the deposit for no show without 48 hr. notice. I get it, I work in dentistry and we also have that policy, however, we also listen to our patients and give grace when needed depending on their circumstance. I asked if they would consider waiving as I did let them know in advance, we were dealing with slightly still feral stray outdoor cats that I was trying to get spayed and neutered. Again, was told I'm sorry it's our policy. I paid and then waited 45 minutes for them to bring him out to me. I called the next morning to speak with office manager regarding the lost deposit. Again, told nothing they could do as it was office policy. I then politely cancelled the remaining surgeries and asked for the rest of deposit to be refunded to my card. I guess office policy of taking $50 is worth more than the thousands I would be spending on future business with them.

Staff is very rude and uncaring, cant get a response thur phone, v mail, email, texts,messenger…read more You eventually have to go to the clinic or leave a rude message depts update on your pet in their care. They don't give two shits about your pet or you. Boycott those bitches .

Cathy and her whole crew are awsome And treats everyone with…read morehigh respect. Thank you all for helping with my baby Carrie and bher chaney

I bought an English bulldog puppy through Cathy Eastwood and would take receipt of our new puppy on…read moreDecember 16th. Our new puppy rec'd a wellness visit the same day by our vet. That night, we noticed she had very loose stool (diarrhea) with a distinct smell which continued through to her next checkup (7 days later). We assumed it was stress, however, the diarrhea continued. When we brought it up to the vet, she tested our puppy for the Giardia parasite in which she came back positive for. It has been 3.5 weeks, 4 vet visits, nearly $500.00 in vet bills and Cathy stands by her claim that there is no possibility the puppy could have contracted the parasite prior to myself taking receipt of her and will not be responsible for any vet bills. Please be aware that if your puppy is shipped, as many of the puppies through PuppyFind.com are, she uses a separate company to pick up puppies and then bring them to the airport. This could very well lead to unfit care given to a puppy prior to arrival to you, the buyer. The incubation period for the Giardia parasite is 7-14 days (as stated on many websites and by 2 separate veterinarians we saw for this problem). The recommendation of two separate veterinarians we saw was there could not have possibly been time for our puppy to contract the Giardia parasite and immediately (the same day of receiving her) show symptoms. It has also been stated by the vets that the continued result of positive tests (we have had 2 thus far) is a direct result of a very prolonged stage of the parasite. Unfortunately, there is no "puppy lemon law" in the state of Missouri, however, in the state of California, where I am located; it would be within my right to request the breeder to pay vet bills. Cathy did give me an option of returning the puppy for a refund. However, I would then be out the shipping cost of returning the puppy $250.00, the cost of the vet bills to date $456.96, the initial cost of shipping the puppy to me, $250.00 and in the end, no puppy. The cost would be $956.96 to have essentially, rented a puppy with a parasite for 3.5 weeks. Buyer beware.

Here is my experience with this animal hospital. I don't mind traveling if the care is good and…read morethe facility doesn't take advantage of the customer by overcharging or adding unnecessary fees to everything. This is a 30 minute drive for us. Everything was good with them until I took our dog Maisey there for a stomach bug and annual shots and heart worms test. I had already taken a cat and my service dog there and had not had a problem. I give all our dogs and cats revolution for heart worms, fleas, and ticks. I find it superior to others and I like it's a once a month topical. This hospital does not sell it so I purchase and have always purchased through Chewy (just placed Remy's order without issue). This time when I put my info in Chewy couldn't get the hospital to confirm Maisey so I phoned. This is where I have the problem, suddenly there is now a $15 dollar fee for prescriptions each time for each one. This is outrageous, I've spent 19 years in the animal medical field and it never amazes me when a greedy veterinary hospital starts tacking on extra fees. Our dogs always get their annual shots and they even had the nerve to bump the dogs rabies vaccines back to a 1 year certificate instead of the proper 3 year. Maisey is over 12 years, Remy 5 years and a working service dog in the field; they have never missed their vaccines. Over vaccinating is the leading cause of carcinoma in canines. Instead of being honest and trustworthy they are out for $$$$$. I do not recommend this clinic. Do your research and find a clinic that respects the families and doesn't bleed them through the love of their pets.

This Clinic took care of my Yorkie Poo for 12 years . They removed two cancers from her mouth and…read morethen whenever the cancer had returned causing massive seizures I had to have her put down . They were so kind and so caring during that time and they took such good care of Sadie all the years . She loved going there ! I would recommend it to anyone !

Just called that my cat is not moving and they were not able to see my cat until next week.read more

Staff is so sweet and so knowledgeable about their field! My dog loves going every time. They will…read moretreat your pets like it's their own, and get you in and out QUICKLY!

I had searched for almost over a year and came across pine cone Kennels. I desired to add another…read moreminiature pinscher to our family, never had I shipped a puppy over but Cindy answered all of my questions and made it a smooth and simple process. I have a desire to do agility with our puppy and the personality that Cindy recommended is a perfect match. Our vet was even impressed with all of the paperwork and how well she looked after our puppy. She is sweet has been very easy to crate/potty train and loves our kids. Totally recommend her, such a great experience!

I bought my cavalier king charles spaniel from Pine Cone Kennels. She was very helpful in setting…read moreup payment plans through out the time my puppy was growing until she was able to leave her mom. She came to me via airplane and when she arrived she was happy and healthy and her crate had food and water and was clean. Shes literally the best dog in the world. Her temperament is amazing. She is a lover. Her coat is really nice. She has great coloring. She is a tri color. I would buy from this breeder again. She just turned 3 and she is healthy as can be.

This vet office has been amazing. We have been using them for 2 years. They have seen my puppy's…read moregrow up, saved my mom's dog, been there for us when we have needed them. I wouldn't go anywhere else. When I visited my mom from Colorado I brought my dogs here. Love this place! They are very reasonable on cost because​ they love your animals and care about their well being. I highly recommend them.

Very under experienced!! Can not perform crucial tests, poor communication skills with the vet…read morethey referred us to. Failed to fax test results to MVS Memphis so,when we got there I had to pay for the same tests again because Paragould was closed so we couldn't get them faxed and we were already in Memphis. Over $600 in Paragould and had to pay $645 I'm Memphis for the tests we just had done a week earlier!!

This clinic is quick and efficient. The staff is always friendly and forthcoming with any relevant…read moreinformation that helps me to keep my pets healthy and as comfortable as possible when dealing with health issues. They always manage to get me in quickly if there is an issue that arises unexpectedly, and they are great about sending me reminders when it is time for checkups or boosters. I recommend this facility to anyone with a furry family member!