So, I've been going to Drs. Kathryn and Mason Bell since they took over Hillcrest, since the very…read moresame day they saved my cat. My husband and I live on a farm with lots of outside cats, plus my 5 inside cats and two dogs, who are now deceased, needless to say we're there a lot. Because the good Drs know our situation they work with us so we don't end up living outside with the friggin cats. Along the way there has been many surgeries to which I've never had any problems in the subsequent. The staff are good peoples. They've been through a lot with us, especially Millie, Laura and Sydney. A few times I called Laura crying and she was always so sweet and honest. She spoke to me when I called crying over whether or not to put my dog, Norman, down like I was a friend, not a client. Sooo I'm not sure who these meanie staff member are. With that being said I have some thoughts on the negative reviews. Firstly, I agree about the prices. They have risen substantially and I get why they upsets people, however, no one is entitled to treatment. It's a business, not a charity. In my opinion they shouldn't charge for nail trimming or ear cleaning if you're there for something else. I'm from Jersey where everything is 3x more expensive and my vets back home didn't charge for these services. Regardless, we have a choice to pay or not, like everyone else. Secondly, they ALWAYS provide an itemized quote. And will stick to it barring extenuating circumstances. I do not believe people who say they're hit with unexpected costs. Statistically speaking, we would have the same thing happen as some point. Some of the negative comments seem fantastical to me. And some of the writing is proof our education system is an abject failure. Anywho, I definitely recommend these guys. The level of care outweighs the cost. Just don't be poor, I suppose.

Overpriced, inconvenient, inconsistent and uncaring. Getting the proper care for your animals here…read moreis like gambling. You get lucky or you go broke.

Cathy and her whole crew are awsome And treats everyone with…read morehigh respect. Thank you all for helping with my baby Carrie and bher chaney

This clinic will not respect your time. Their techs are not good at their jobs, and the admin staff…read moreare completely incompetent. There was a time when this clinic was the best in the area, but the veterinarian spends more time defending the mistakes of her incompetent staff and disrespecting her customers than she does treating the animals.

I bought an English bulldog puppy through Cathy Eastwood and would take receipt of our new puppy on…read moreDecember 16th. Our new puppy rec'd a wellness visit the same day by our vet. That night, we noticed she had very loose stool (diarrhea) with a distinct smell which continued through to her next checkup (7 days later). We assumed it was stress, however, the diarrhea continued. When we brought it up to the vet, she tested our puppy for the Giardia parasite in which she came back positive for. It has been 3.5 weeks, 4 vet visits, nearly $500.00 in vet bills and Cathy stands by her claim that there is no possibility the puppy could have contracted the parasite prior to myself taking receipt of her and will not be responsible for any vet bills. Please be aware that if your puppy is shipped, as many of the puppies through PuppyFind.com are, she uses a separate company to pick up puppies and then bring them to the airport. This could very well lead to unfit care given to a puppy prior to arrival to you, the buyer. The incubation period for the Giardia parasite is 7-14 days (as stated on many websites and by 2 separate veterinarians we saw for this problem). The recommendation of two separate veterinarians we saw was there could not have possibly been time for our puppy to contract the Giardia parasite and immediately (the same day of receiving her) show symptoms. It has also been stated by the vets that the continued result of positive tests (we have had 2 thus far) is a direct result of a very prolonged stage of the parasite. Unfortunately, there is no "puppy lemon law" in the state of Missouri, however, in the state of California, where I am located; it would be within my right to request the breeder to pay vet bills. Cathy did give me an option of returning the puppy for a refund. However, I would then be out the shipping cost of returning the puppy $250.00, the cost of the vet bills to date $456.96, the initial cost of shipping the puppy to me, $250.00 and in the end, no puppy. The cost would be $956.96 to have essentially, rented a puppy with a parasite for 3.5 weeks. Buyer beware.

Here is my experience with this animal hospital. I don't mind traveling if the care is good and…read morethe facility doesn't take advantage of the customer by overcharging or adding unnecessary fees to everything. This is a 30 minute drive for us. Everything was good with them until I took our dog Maisey there for a stomach bug and annual shots and heart worms test. I had already taken a cat and my service dog there and had not had a problem. I give all our dogs and cats revolution for heart worms, fleas, and ticks. I find it superior to others and I like it's a once a month topical. This hospital does not sell it so I purchase and have always purchased through Chewy (just placed Remy's order without issue). This time when I put my info in Chewy couldn't get the hospital to confirm Maisey so I phoned. This is where I have the problem, suddenly there is now a $15 dollar fee for prescriptions each time for each one. This is outrageous, I've spent 19 years in the animal medical field and it never amazes me when a greedy veterinary hospital starts tacking on extra fees. Our dogs always get their annual shots and they even had the nerve to bump the dogs rabies vaccines back to a 1 year certificate instead of the proper 3 year. Maisey is over 12 years, Remy 5 years and a working service dog in the field; they have never missed their vaccines. Over vaccinating is the leading cause of carcinoma in canines. Instead of being honest and trustworthy they are out for $$$$$. I do not recommend this clinic. Do your research and find a clinic that respects the families and doesn't bleed them through the love of their pets.

While home from college, I recently took my cat to Animal Health Center of Dexter due to a…read moresuspected UTI. While there, I asked them to express her anal glands as well. Within 30 minutes of taking my cat home, she was bleeding profusely. I was frightened and in a state of panic so I called Animal Health Center of Dexter and explained what was going on. The staff member who answered my call was callous, uncaring, and displayed a total lack of concern. I brought her back up there to be seen for the bleeding, a staff member called told me the vet said she had passed a kidney stone. At this point I decided to call Primary Vet located over 5 hours away to let them know what was going on. After getting the records from AHC, they said it didn't make any sense that she would have randomly passed a stone after looking at her urinalysis results (especially without reacting). They asked me to check her anal glands to see if they were still bleeding. They were, pretty bad and my cat had started to scoot along the floor screaming in pain. Her regular vet then suggested I call the emergency line ASAP. Unfortunately, there are none available in the Dexter area. The bleeding subsided from her anal glands through the night thankfully, and I was able to have her seen the following day somewhere else. They were kind, compassionate and understanding. They were able to do scans to make sure there were no stones and comfort to my cat and ease my concerns. I have since learned from an extremely unprofessional message from the vet that this staff member incorrectly informed me of my pet's diagnosis, causing this unnecessary stress. Regrettably, the horrendous experience that I had with Animal Health Center of Dexter did not end there. I posted about my experience on my personal FB page concerning the poor treatment of both my pet and myself. I named the business only and NOT any individuals. The following day, after several others replied to my post with similar negative experiences, the Vet from Animal Health Center of Dexter contacted me directly through Facebook. She sent me texts not to apologize, but to allude to filing a Defamation lawsuit due to the negative review on my personal page accounting my experience. She attacked my age and intelligence along with questioning my integrity. She also expressed her inability to control the actions of the employees at the Animal Health Center of Dexter and spoke to the suicide rate of Veterinarians, her own poor health, and a desire to no longer practice veterinarian medicine due to the profession being "doomed and hopeless". The total lack of professionalism, personal attacks on my age/character/intelligence, and complete inability or unwillingness to accept any fault or misunderstanding on Animal Health Center of Dexter's side speaks volumes to the ineffectual care they provide. The bullying tactics imposed upon me after my negative experience were unprincipled, unethical, and hold no place in the world of pet healthcare that is both physical and mental for pet and owner alike. Personal feelings of the providing healthcare professional should not impact the level of care received. Aside from the business aspect of my experience, I have a genuine concern for the mental health and stability of the individual who contacted me. Her talk of poor personal health, unhappiness with her career field coupled with the talk of Veterinarian Suicide is a real concern.

I cannot recommend Jonesboro Family Pet Hospital HIGHLY ENOUGH!…read more I came in scared. After weeks of being unable to get my cats' records from a previous vet, I was bracing for a serious diagnosis and a surgery I knew I could never afford. Dr. Gary Strickland changed everything. He examined both of my cats thoroughly, sat down and went through their bloodwork with me line by line, gave me clear diagnoses and a real treatment plan, and sent me home with every piece of paperwork. And Jordyn -- I have to give her a special shout-out. She helped me carry my carrier in, handled both cats gently, gave me all of my paperwork, and patiently taught me how to give the medication Dr. Strickland prescribed. She even carried the carrier out to my car and loaded it in for me. That kind of care doesn't go unnoticed. But really, every single member of the staff was wonderful. You can tell they all love what they do -- and that they truly love animals. It shows in everything they do. I never once felt rushed, dismissed, or kept in the dark. This is what veterinary care is supposed to feel like. Zeus, Ritz, and I have found our vet home.

Took me a bit to decide that not posting this review would be a disservice to other customers and…read morepeople that want to know the truth. The actual receipts are included, I did as best I could to block out my info and the info of anybody "innocent"; if I missed anything, I sincerely apologize because this is ONLY about what to expect from the CSR "Cindy" at this business. I'm just going to guess that CSR is Customer Service Representative. This is what you can expect as a retort to a communications failure and the "atmosphere" of the "office help" when they have a service failure and the customer has to fix it on their own. This is NOT reflective of the Veterinarian's here or the service techs that actually interact with your animals. They are quite the OPPOSITE, imho. But if Cindy retains her position interacting with customers after I share these messages and veiled threats, I guess it does reflect the attitude(s) of the Owner, the Corporate Headquarters, and the Veterinarian; so be wise and make your own decision. The truth is the truth, I have not manipulated any part except covering the names of the real professionals. It wouldn't upload more than 20 images for the review, but I have ALL of the receipts for what I have paid. The 3 pages of Ai information was a HUGE benefit as to what to give them of WHAT I expected. Nothing special, just the truth. There are PLENTY veterinarians in Jonesboro that will take a Tier 1 customer that leaves there owing them not a cent. This started as a "cutting unnecessary costs" & "using free market" to the customer's advantage; but it ended up with some airhead representing a business with a disrespectful attitude, like she was doing me a favor. What I said is true: The customer will always be a customer; without a customer, she will be unemployed. Now I'm weighing ever spending another nickel to be disrespected because someone is in a position they obviously can't handle: customer service. I love my veterinarian, I've had to reschedule TWICE because they made appointments on his days off. Then tried to get me to do a "run through appointment" with another veterinarian . I don't do "run through" appointments with my kids, or myself... why would I do it with my pets, my best friends? Be wise, make your own decisions. But this is not Ai, I'm a real customer that paid real money for real care. Not a Saturday morning text by a butt-hurt desk jockey with hurt feelings. I'm just another nobody, so if you're like me, you know what to expect. The same review will be on the next site. Update: 21SEP26 After speaking with a very defensive office manager, the "office help" reference was "offensive and rude" and comparable to "them calling me an old man" (I am an old man, lol; just like they are office help)! What a bunch of snowflakes! After listening to the saddest explanation from the office manager of how I was so wrong and they were so right for the longest 10 minutes of my day, I decided I can look for a group of adults to conduct my business with that don't whine like babies if their feelings get hurt at work. All you folks that "get it your way" at work everyday... please do NOT refer to these people as "office help". They are VERY pronoun and noun sensitive, lmao. But the people that actually deal with your animal are really good. This post does not reflect them at all. What an experience! Drama central at Jonesboro Family Pet Hospital!

I had searched for almost over a year and came across pine cone Kennels. I desired to add another…read moreminiature pinscher to our family, never had I shipped a puppy over but Cindy answered all of my questions and made it a smooth and simple process. I have a desire to do agility with our puppy and the personality that Cindy recommended is a perfect match. Our vet was even impressed with all of the paperwork and how well she looked after our puppy. She is sweet has been very easy to crate/potty train and loves our kids. Totally recommend her, such a great experience!

I bought my cavalier king charles spaniel from Pine Cone Kennels. She was very helpful in setting…read moreup payment plans through out the time my puppy was growing until she was able to leave her mom. She came to me via airplane and when she arrived she was happy and healthy and her crate had food and water and was clean. Shes literally the best dog in the world. Her temperament is amazing. She is a lover. Her coat is really nice. She has great coloring. She is a tri color. I would buy from this breeder again. She just turned 3 and she is healthy as can be.

This vet office has been amazing. We have been using them for 2 years. They have seen my puppy's…read moregrow up, saved my mom's dog, been there for us when we have needed them. I wouldn't go anywhere else. When I visited my mom from Colorado I brought my dogs here. Love this place! They are very reasonable on cost because​ they love your animals and care about their well being. I highly recommend them.

Today was a day that I hoped I would never have to see... My precious baby girl Piper got sick &…read morebecause of my great love for my baby, out weighed my desire to hang on to her, I took her to Paragould Animal Clinic. Words cannot express how caring & genuine Dr Emily & her staff were towards my beloved "fur-baby & me. Although my heart is broken, the compassionate & kindness that Piper & I both received was beyond incredible! This awesome group of "pet care angels" are God's special angels for our beloved fur-kids & the pet parents who love them. God bless you all & you will never know how much easier you made this difficult decision & transition for this pet Mom, who loved her baby with all the love of a Mom could hold. If you are looking for a beyond caring Vet & staff, look no further than Dr Emily & her wonderful staff!

Very under experienced!! Can not perform crucial tests, poor communication skills with the vet…read morethey referred us to. Failed to fax test results to MVS Memphis so,when we got there I had to pay for the same tests again because Paragould was closed so we couldn't get them faxed and we were already in Memphis. Over $600 in Paragould and had to pay $645 I'm Memphis for the tests we just had done a week earlier!!