This was my first time searching for and viewing rental properties on my own, so I was a little nervous about the process. Within minutes of making an enquiry about a flat I liked, Tomas replied and arranged a viewing for me within a few days. He was very friendly and made me feel comfortable throughout the viewing. He also showed me other similar properties, gave me time to make a decision, and sent everything over quickly once I was ready to proceed with the contract. I'm extremely satisfied with the service I received from Tomas at Parklane Properties and would definitely consider using Parklane again in the future. read more

on my visit i was with Haani. really sound bloke answered every question exactly how we wanted tried everything in his power for us to find the perfect place read more

Want to lose your deposit for all the wrong reasons? join Parklane. want to get insulted by the agency? join Parklane. want to get lied to? join Parklane. My landlord was the one I had most contact with so realistically the agency did nothing but steal my money wherever possible, and be rude the few times I have been in contact with them. The landlord, Mrs. LeGallez, was great throughout the tenancy, but it was a facade, she then proceeded to steal most of my deposit, charging me for issues that have nothing to do with me. She has made me pay to replace equipment that never was. I have left the flat in a much better state than it was when I moved in. just remember they'll take everything they can from you, and they will lie about it too. Never again, Decathlon makes good tents, worse case scenario, and they're not covered in mould + it won't cost me nearly as much. If you're looking to rent, run away from Parklane. read more

Gah. Estate agents. The old cliche of bad estate agents is there for a very good reason: it's so difficult to find a decent one. Unfortunately my dealings with Parklane have done nothing to impugn this notion, merely to underline it. Having browsed a number of their properties via the interweb my boyfriend and I decided to make an appointment with them to gaze on these dwellings in person. They ticked many of our boxes and so we wanted to see if they were as good in life as on paper. The mere showiness of Parklane HQ put me off a little. It felt like they would almost certainly have something to hide. The chap who was taking us asked if we could hang on a few minutes and then we were off. He started scoping us out, to see what we were after, and we then explained that we had specified the properties we'd like to see. But no, that was not a part of the agenda for today. He took us to a different property that was meant to fit what we had asked for. It did not - it was a little far out from where we wanted to be, the general care of the building inside was student-eqsue to say the least, and in one of the downstairs rooms there was a tenant still in bed asleep. The tenant grumbled and hid under the covers as we were shown the en suite and wardrobe space (which, I really would have rather missed considering the company) and then we went on to the next viewing. I suppose in full, whilst the agent was clearly doing his best to rent us a house, I didn't feel like he had listened to a thing we had asked for. We are young professionals who wanted a well cared for house, not a cramped messy house with a student feel. It almost felt like, as we were mid-20s not mid-30s, that was the general sort of place on offer to us, and not the three up-market classy homes we had asked for in the first place. In general, although the man who showed us around was certainly a nice man, he didn't listen and he didn't do what we had asked - to show us the houses that we were looking for. I can't really say more than that. read more

Parklane Properties - Real Estate Agents Near Me - Leeds, XWY

I first visited Park Lane Properties when I was looking for a 3 bedroom flat/house with my friends. The office is very modern and kitted out in wooden floors with black and orange decor. They have touch screen computers on the wall that you can browse through and do specific searches on for properties. They offer a huge range of properties for both students and professionals and the price range is pretty good. I can't help but get the feeling that all estate agents are out to trip you up and rinse you of as much money as possible and sadly, I did not feel any different with this company. What I did like was that they arranged to pick us up from our current digs and drive us around the properties, then take us back again. I just felt that the people showing us around were extremely pushy and seemed to talk a lot of rubbish at times. I was also anoyed at the fact that I got pestering phone calls several times a day asking us if we had made our minds up about properties yet. This, of course, had the opposite effect on us and we did not use Park Lane Properties. I'd recommend looking elsewhere too but the range of properties really is very good. read more

Parklane Properties - Image taken from the Park Lane Properties website - Real Estate Agents Near Me - Leeds, XWY

Seem to spend more money on their fancy office than looking after the houses. Intentionally charges a quarter's rent before the uni holidays so they can snag you with a £25 surcharge for a late payment. This is after they increased the rent for my property by £6000 between tennancies. Had issues getting credit cards because I've had several "missed payments over £1000" in recent months, an excellent reward for having a frozen bank account for the entire holidays because of this read more

Parklane set us up under a business gas account with a company only doing business accounts at a time we were unable to change providers. We had to pay double the amount we should. Moreover the parklane contract legally states ALL TENANTS ARE LIABLE UNDER PARKLANE TO PAY BILLS. However parklane have ignored ALL MY EMAILS asking them to get the money off the previous tenants and now we are being sent debt letters. Moreover parklane set us up with positive energy for electricity who do not speak English. The whole year parklane told us they will sort this out and then gave us a final bill we paid. However now positive energy are emailing us (months after moving out) saying we are in debt for £900. Parklane are ignoring all emails again. Parklane also refused to give us back our deposit. I emailed refuting this and they told us they had 10 days to respond. Once again they have never emailed us since and not returned our deposit. We will now be taking parklane to court. DO NOT RENT WITH PARKLANE. read more

DO NOT GO WITH PARKLANE! if i could give them zero stars i would! We rented our student house with them last year, we stupidly believed the hype and wanted to get a property asap and so decided on this one. The agent was very pushy and told us someone else was viewing the house in the afternoon... not true! Initially we had thought the house was ok, but for £75 a week without bills for a 5 bed terrace i now realise we paid too much even in headingly. We had many problems with the house, the greatest of which was excessive mould growing over the walls and windowsills of 3 of the 5 bedrooms which also grew onto the mattresses and ruined clothes and shoes in the wardrobe, it took about 3 months of letters and phonecalls to get the worst room replastered as it was also posing a health hazard and they did not comply with laws such as offering alternative accomodation (althought they claim that they did). Also had problems with a burst water pipe, raw sewage coming through a drain outside the property, the boiler, and broken furniture when we moved into the property. We also each paid £100 deposit of which we have got nothing back of because of being charged for the mouldy mattresses because they didnt sort the mould out when requested and gardening charges which were unneccessary. They are required also by law to give 24 hours notice when someone is viewing the property, on numerous occaisions agents walked into our rooms without even knocking let alone letting us know the day before, we had many an argument on the front steps in front of prospective renters and tried our damned hardest to put anyone off renting the property. A friend of mine also made the mistake of going with parklane and when her house was broken in to it took them several days to secure the broken down front door... they may be a flash company but they couldn't give a monkeys about you as a tenant/human being. If you have already gone with parklane then my advise to you is to keep a record of any correspondance you have with them/ the maintanance company as they tend to convieniently ''forget'' phone conversations .. and lastly good luck! i hope you fare better than us! read more

Well where to start with Parklane... How about they are the worst estate agents we have ever dealt with in our lives and would NEVER RECOMMENDED them to anyone!!! First of all when we were being shown around a 5 persons student apartment the current occupants were all asleep in the bedrooms and lounge area with rubbish absolutely everywhere, it was a complete mess. When I moved into the First apartment the room was not the one I specifically requested and was in such bad condition I was moved. The second apartment seemed fine at first but when people started moving in is when the problems began.... Food started going missing, drugs were being taken in the flat, extra people were living in the single occupancy rooms, police were visiting the flat on a regular basis and things were constantly being broken. Yet Parklane and their staff failed to do anything about the situation. After numerous meetings and phone calls and emails with the staff at Parklane we were basically told as long as we were paying rent they were not bothered about any other issues within the flat. So I now pay for an apartment I am not even living in. The staff are rude and uncaring of anyone living in their properties. And Finally Hive, the maintenance company Parklane use, are also disorganised, uncaring and uninterested. It took them 5 days to come and fix a broken, flooded toilet. It took them a week and three different washing machines for them to fix this. Along with it taken over a month to come and look at a front door which would not lock and another month later this problem has still not being fixed. So in conclusion DO NOT use Parklane!!! read more

My boyfriend and I viewed a two bed property with them in December 2009 and we were really impressed by their professionalism whilst dealing with our viewings and the property when we viewed it. However, the good praise soon ends. We were assured when looking around that everything in the property would be present when we moved in. Upon moving in certain fixtures, such as the rugs and bed dressing had be removed. The curtains in the top bedroom also do not fit across the windows and no other form of blind or curtain was fitted. Secondly, the property was filthy and it took a full day for myself and my Mum to clean just two of the rooms in the house. We found rice underneath the fire in the living room, and the general state of the paintwork, condition of the flooring and so on was not up to the standard they claim to provide. The problems continued when we found the sink in the basement, through which the washing machine drains, was completely blocked. We have never gained a key to our basement door despite requesting it time and time again. The furthest right hand window in the top bedroom was completely off it's hinges. Had my Mum not caught the pane as she opened the window it would have fallen into the street below. The floor is damaged in the top bedroom also, to the extent that the floor board bends almost to the point of snapping. Parklane's customer service is below average. When we report a problem it often takes a while to be sorted and several reminders before anything is done. Our oven has been broken for nearly 3 months now and no-one has been to fix it. The only progress that has been made is as a result of persistent phone calls and nagging on our part. We have further discovered that they are using a photograph of another house in the advertisement for our property, clearly to make it look more attractive than it is. We have overall been extremely dissapointed and upset by the service we have received from Parklane and I would not recommend them to anyone. I was really sad because the house has potential to be a beautiful property, but clearly the company is too tight fisted to put any real TLC into the property. They may be a family company historically, but the company couldn't make you feel more alienated if they tried. read more

DONT RENT FROM THESE ESTATE AGENTS!! They have some good properties around, but dont be fooled by a nice looking place. They have a rare gift of pissing on you. Meaning, that is to put your problems at the bottom of their priority list, and they seem to pass you onto one person to the next clucking like headless chickens cause none of them seem to actually have a clue about what they need to do. They have no good client relations, actually they would rather fight with you. And if you have a problem theyl put you onto hive (their maintenance contractor) because they simply dont want to know. At the moment am in the process of trying to claim my bond back. which i should be entitled to all of it considering how well i restored the property beyond its original state, and given them two copy's of all the finalized bills (less chance they can say they have lost them both) Unsurprisingly they have lost one copy already =/ They seem to be taking much longer than i thought was possible. (how hard can it be to read the bills "check" look at the property "check" and send me some correspondence. The fact is, i have recently learned that alot of my friends have been with the same estate agents, not one has got their bond back. If you are reading this and are in the process of finding a property, please please dont make the same mistake as me, ask around students who have lived in leeds a while and find a good reliable estate agents. I have found the best ones out there are private lanlords, though that could have just been luck. read more

This review is not focussed on the student market, as it seems this where Parklane are OK (relatively speaking, as all seem to be pretty bad!). My tenancy was a professional let out of the city centre in what they class as "luxury" accommodation, with prices upwards of £700 pcm. I won't go into great detail, but the service was terrible from start to finish. Property managers with no communication skills, managers unable to manage and all in all, mixed messages depending on who you spoke to. The simplest request is too much, and requires "director's approval". This is Parklane's way of passing the buck and beginning the myriad of bureaucracy that they are also inept at! Administrative errors are the name of the game, but the staff seem to know that no matter how bad they are, the demand will always be there for properties of that type in Leeds. My biggest bug bear was Hive property services, a wholly owned subsidiary of Parklane. Hive are the only supplier for property maintenance, and have ridiculous SLA's of 24hr response times in emergencies! If you're locked out at 3am, (which is entirely possible with the electronic keyless entry system) you can expect to be stranded. ("ASAP" isn't a suitable timeframe!) A family run business, (a family who also run Pizza takeaways, a retailer and have directorships in other miscellaneous companies), Parklane properties is seemingly a throwback to 80's business techniques, where they try and milk their customers for every penny, knowing that most are only on short term agreements. They do not value the customer; they do not respect the tenants' rights and are always looking to get money out of you. I hope this review dissuades you from renting with Parklane Properties. read more

Currently residing in one of the "luxury student accommodation" sites that Parklane offers, and luxury it most definitely is not. For what I'm paying its pretty shoddy to say the least. The staff at the Headingly offices seem incapable of replying to emails or following through with damage reports or tenant concerns. They all say the same thing, they apologise and say they'll look into the issue and then nothing. I'm not sure if they dismiss all of their clients as easily as they do the students, but its pretty unacceptable, especially considering the rent. For a big company that seem to have properties all over Leeds I am disappointed in their unprofessionalism and poor customer service (once you sign the contract, up until that point they are your best buddy), I would strongly advise students to stay away. read more

Having rented a property with Parklane last year the service initially seemed good with issues to the property were seen to in reasonable time. However on attempting to retrieve our deposits the company has proved to be unhelpful and incompetent. We have handed in two copies of our final bills in order to get our deposits returned. Both copies have been "lost" by parklane and on asking what they intended to to about this, they were evasive. They also at the time of handing in these documents we were told we would be contacted within ten days. We waited for four weeks without hearing anything. Though Parklane looks smart and reliable with a good property catalogue they prove to be hugely incompetent and unhelpful especially when it regards deposit return. I strongly advise anyone not to use this devious service. read more

If you are renting with parklane please be aware that no matter how much you clean the house after you will not receive all of your deposit back, they charged us 92 quid to clean a 2 bed flat that had already been professionally cleaned by a cleaner that we employed. Other than that they are fine until something goes wrong and then they will take weeks to fix a problem. Overall it wasn't terrible but could have been a lot better read more

The most appalling and unprofessional experience with an estate agents I have ever had in my life! I used the branch in headingley, Leeds, I was looking for university accommodation with 4 friends. The woman, polite enough, took us around a few properties briefly, she looked like she had other places to be. Eventually we set our eyes on a lower ground apartment on bainbrigge road, just near to the busy street of heaidngley. The day that the estate agents and ourselves agreed to take the keys is where the nightmare started. I was the first of my housemates to move in, I arrived at the house to be greeted by a disgusting smell. The house had not been cleaned at all. And when I say not cleaned, I do not mean it was missing being hoovered. The estate agents had let us move into a house that was trashed, there was full bags of McDonald's left in the living room, people's underwear (not all clean) left In our drawers in the bedrooms and stains down the two toilets. Straight away, I called the estate agents obviously asking hat was going on. They said they would send a cleaner out the same day and that they were dead fully sorry. 2 days later, my friend moved in and we cleaned the whole house ourselves as no one turned up. After about 1 month after trying to live in this hell hole, me and my flat mates all started to get chesty coughs. The walls were wet with damp. One of the walls in my bedroom was soaking wet all the way through, and this caused the mold to begin. Next to each of our windows in our bedrooms was a huge scattering of thick black mold. Being naive teenagers, we thought this was normal and just cleaned it ourselves. After calling the estate agents nearly every day, after they didn't do anything about this, the girl came over to our house and asked us why we hadn't been opening the windows constantly, as if this would make it all disappear. Nearly every day we had to chase up calls with this estate agents as they never seemed to want to fix things for us, probably because they had our money already. The worst part comes to when my poor friend (who had the bottom bedroom) had to move out and live with her dad while still paying her rent. Her bedroom was unliveable. Right next to the bathroom, when ever anyone used the toilet or the shower, the water would leak straight away into her room. This left her whole carpet constantly soaking wet, and by that I mean you could easily see it. This caused mould to start growing all over her floor. Her floor ended up being completely covered in mushrooms, absolutely disgusting. She was going through her final exams and couldnt live in the room she was paying for. So again, we called up the estate agents to come over and fix this, after sending about 5 emails (all still on record) and about 3 weeks later they sent 2 people around. The first was one of the girls that works at the office, she saw the state of the house and said she felt sorry for us and that she wouldn't live there. The second was a handyman, who shoved a little machine into the room with the soaking wet floor and infested mushrooms, hoping that by clearing up the air a little this would all be hunky dorey. In the end, it can almost be seen as a good thing that they didn't bother with us the whole time the let us move into this disgusting house. As we got sick of calling them nearly every day, we called the environmental health agency instead, who came around and took photos of every room. We also have before and after pictures, and the time frames, so you can see how long it took to receive any help! The health services were appalled and involved a local newspaper and radio station. Jokes on them! read more

In my honest opinion I wouldn't rent from Parklane and I am 99 percent sure that current and past tenants will say the same thing. I for one paid my rent on time and was a good customer. But Parklane are money hungry. They quoted me one price for rent and were privy that I was in desperate need for an apt. So they sent me an agreement with an increased of up to 200.00 pounds from the original price. I still took the apartment and it has been a nightmare ever since. Amenities were broken and dirty when I moved in. Parklane never returned emails or calls regarding the property's damages. They lied saying they never received any calls or emails which is very malicious. Overall, I think it's best people are aware of this company. read more

Do not go with Parklane Properties!!!!! We rented a student property with them for two years. The house itself was quite bad, damp all over, the radiators weren't fitted with thermostats, the attic bedroom wasn't properly insulated so it was freezing in the winter and then unbearably hot in the summer, the basement bedroom had condensation issues and was constantly damp due to the bathroom (with no windows) next to it. I could go on. But what really took the biscuit, was that it took us six months to get our deposits back after we left! First they tried to sneak in a charge for a light clean which it definitely did not need as we left the house spotless. We contested the charge and it took several months of constantly chasing them up until they finally agreed to give the full amount back. But that was not the end of it! A month later and they still hadn't returned the deposits. Every week they gave us a different excuse and lied to us. They ignored threats of legal action and going to TDS directly. Eventually they did give them back but it was an exhausting six months for me and my housemates. And of course, there was no apology from them at any point. read more

Parklane does not deserve any stars at all. My contract ended 1 month ago and it was the worst experience. The properties are advertised as luxury but they had problem after problem. The customer service was poor, they would hang up on us when we caLled to discuss problems. They pressure people to move in, the heating sucks, the insects grew an animal farm in the kitchen, bathrooms, hallways you name it! They made it their home!, The security door was broken as a result I got mugged from local gangsters hanging in the building. Not to mention a squatter habited the laundry room because he had access from the broken security door. RUN from Parklane Properties! They are rubbish with five stars!!! read more

Me and my friend rented a property from parklane. When we viewed the property it all seemed good for what we were going to pay, the property is massively overpriced! a friend of ours moved into the same style house 4 doors away and are paying £150 less and they haven't had any of the problems we have had. Once we moved in we realised just how rubbish the property was. Broken boiler, broken bed, sink was broken, cracks in walls, towel rails falling out of wall, no blind in the bathroom so can see through window at night (we were told we are not allowed to put our own one in) the list goes on. I was cheated out of over half a months rent due to there mismanagement. They are a terrible agency and have done nothing to help me and my friends, They have made reference to my private life to defend themselves which I think is out of order. I would not recommend these people and if i didn't enjoy the area I lived in so much (its literally perfect) then I would move when i next got the chance. read more