I am a resident of Fox Hill Village in Hampton, Va…read more I want to start by saying as a resident of over two years here, Stacci has always been great and helpful. She was the first person we talked to when we first moved in and has been amazing to work with. She listens to our concerns and responds promptly. The new maintenance team has also been great, for the most part. For that, I gave an extra star. Unfortunately, my family and I had an absolutely unacceptable experience due to intense paint fumes suddenly filling our home, without any warning or notice. The apartment above ours was being painted. The exposure was so extreme it felt like the spray gun was being used inside our own space. Both I and my cat have respiratory issues, and since June 19th, my cat has had multiple coughing fits. Now we're facing additional veterinary bills due to this completely avoidable situation. Our home became unlivable--90-degree heat, poor ventilation, and still no replacement of a missing window screen we've been requesting for over two years. Even after opening our door to try and ventilate (which let in bugs), the smell only got worse. The exposure to these toxic fumes lasted for 12+ hours. This happened on a holiday when management was unreachable, leaving us with nowhere to turn. When I finally spoke to Crystal about it, I was met with condescension and constant interruptions. She was rude, lacked empathy and basic manners. She even resorted to calling me names. She downplayed how dangerous it is to the human body to inhale paint fumes. She called me sensitive when telling her I experienced dizziness and nausea because of the toxins. This situation was not only disrespectful but dangerous. The lack of communication, care, and basic human consideration is beyond disappointing. Tenants deserve better than this. Another thing to note when considering moving here, the buildings do have roaches. Me and many other neighbors have had them inside of our homes.

Total ripoff. Had to get PayPal involved…read more No response from seller, site disappeared after purchase. Fooled me, but not again! Should be negative stars.

Two months into my partnership with KeyRenter, and I couldn't be happier…read more From day one, the team set clear expectations and followed through every step of the way. Communication has been consistent and proactive--especially during the transition from my previous property manager, which could have been complicated but felt seamless. My tenant can now easily pay rent online, I have full visibility into payments and disbursements through the owner portal, and--most importantly--her account is now current, which has been a long time coming. After 23 years of working with property management companies, this has been my best experience by far. Highly recommend.

Update in photos. To…read morethose in RVA who own a property with tenants OR to who are currently looking for rental housing: I retract every positive statement that I've ever made about my property "management" company, Keyrenter Property Management Richmond. TLDR version of what's below: they are unorganized, have very questionable business practices, do not communicate well internally, will relay mixed messages to both owners and tenants, and will 100% drop you as a client like a hot sack of potatoes when it's inconvenient for them to do their job. What started out as a seemingly great arrangement has turned into an absolute nightmare. On July 6th, I received notice that my tenant of three years was not renewing her lease again. That same day, I sent a very casual reply email to KeyRenter saying that I was contacting my realtor to discuss the POSSIBILITY of selling vs continuing to rent. On July 13th, without speaking with me or confirming anything AT ALL, I was contacted by the general manager, Jeanine, with the tenant CCed in the email stating that they had sent her deposit to me and that I was taking over property management effective immediately. This was just as I was going to Alaska for ten days, so the timing was terrible and created a massive amount of stress as I struggled to get in touch with them to resolve it. They had "assumed" that I was listing the property right away, so simply dropping the last month and a half of their contract was apparently protocol. They apologized when they realized their blatant error, but they left the tenant's deposit in my possession and just told me I'd be responsible for disbursing it with 45 days of the tenant moving out. Then, while I was busy trying to sell my Palmyra house and buy another in less than a month, my tenant contacted me to tell me she got a $600 water bill. I immediately contacted KeyRenter and filed an emergency maintenance request on the tenant's behalf. My tenant works long shifts and doesn't have a lot of down time to sit on hold with Richmond Utilities, so I called them, and after an hour and a half on hold, I was told that only my tenant could speak to them about the bill or schedule a time for them to come out to the property. Almost a week passed, and KeyRenter did nothing. I then asked them to send a plumber to the property preemptively in case there was a problem that could worsen over time. Three days later, KeyRenter replied and brushed me off, saying that Richmond Utilities would handle it. After a second week passed, I asked again, and they finally sent out a plumber. Fortunately the source of the problem was that the toilet was continuously running, which was an easy fix. However, that still left my tenant on the hook for both her $600 bill and also the second (likely) large water bill she'll receive for the two weeks that elapsed prior to the toilet getting fixed, since KeyRenter neglected to send someone out sooner as I requested. After that situation, they told me that I would need to conduct my tenant's move-out walkthrough and collect the keys. I do not live nearby, and these kinds of things are what I hired a property management company to handle (move-out walkthroughs are listed as an included service on their site). I reviewed the entirety of my contract, and I emailed back pointing out that these things were specified nowhere in it, again asking them nicely to do their jobs and let me know when they had it scheduled. One person, Mary, provided me with the date that KeyRenter would be conducting this; Jeanine then replied saying that KeyRenter would not be conducting one at all and that I must have misunderstood an automated email. I forwarded her coworker's (not at all automated) email to her. After that time, everyone else stopped responding, and I was unfortunately left to deal only with her. She has since been disrespectful, dismissive, and not at all concerned with the predicament she's left me to handle or the awkwardness and inconvenience she's created for my tenant. I'm filing complaints both with the franchisor and with DPOR, and I cannot wait for them to experience the levels of panic and stress that they forced me to endure since the beginning of July. Per their website and what the owner claimed when I hired them, "You want to work with a company whose corporate values are an extension of their personal values. This principle is what has led KeyRenter Richmond to become an industry leader in our area. Our success stems from treating you the way we'd like to be treated. We focus on values, ethics, customer service, client satisfaction, innovation, quality, and personal service that gets results. When you work with us, you get access to a team whose foundation is built on integrity, honesty, and accountability. We genuinely care for our clients and the community they represent, and that is reflected in our care and service." This is all nothing but a bold-faced lie; do NOT fall for it like I did, and steer clear.

By looking at the current reviews, I can't help but think I must be missing something. It seems as…read moreif most of the reviews are coming from the owners side, so I'm here to offer a perspective from the renter's side. I love Renters Warehouse. I have never, ever run into the issues that the other reviewers seem to be having. I began renting from them in August 2019 and have had exactly zero issues. Love that every single thing is online. We've submitted various maintenance requests and they're all handled swiftly. We've had one inspection that was handled with no problem. The house is in great condition and we love living here. Some of these reviews sound like they're talking about a completely different company!

Avoid at all costs! I'm a landlord and am ashamed at how…read moreunprofessional this team is and have learned how poorly they treat our tenants. We have lost a ton of money and our properties were not maintained. Lazy, wasteful, poor, poor communication, over priced fees, "inspections" and other costs. Run! They shouldn't have changed their name from Renters Warehouse to Relevate Property Guides. They should be calling themselves Rele-hate Property Stooges! No stars! No class. Run people, run! Do not use them! Do not rent from them! And @ Yelp -- you really need a zero stars option for businesses like this one!!!!

We were looking to buy a house around Richmond when we moved from Norfolk and my mortgage company…read moreforwarded my info to these guys since we didn't know anyone in the area. They called LITERALLY (not figuratively, it actually was literally) one minute later to touch base. Greg Middleton is the BEST (literally, not hyperbole) person to go around house hunting with, in my opinion. We averaged 4 houses a day, all around Richmond and its suburbs each time I came up, which is nice because after making a four hour round trip, the last thing you want is someone not willing to spend six hours driving all over the city with you. He also didn't murder me in all those empty houses we were seeing, so that is definitely worth another star in my book. That means I didn't get to murder him either, so minus one star if that is what you are looking for in a realtor. (-1 star: too hard to murder) He is also very prompt responding to the million (okay, that one is an exaggeration) questions I had about buying a home for the first time and clearly knows what he is talking about, so that is pretty awesome. He held my hand through ever step of the process. (Figuratively, not literally, so minus one star if that is what you are looking for in a realtor. -1 star: won't literally hold your hand) Overall, I would definitely use them again and recommend them to everyone. Use Greg for your real estate needs, you probably won't get murdered!

Candace at RVA Realty is absolutely amazing. My husband and I used RVA Realty to rent a home back…read morein December 2016, moving from Florida. Candace provided stellar service from Day 1! Knowledgeable, professional, responds quickly to ALL questions/concerns and is the best you could ask for in this business!! Even after leaving the rental property, we needed a rental reference and Candace was still available and quick to respond. Outstanding. If you're looking to have your home rented or for a property to rent, use RVA Realty and Candace Bolt. It's the most care free renting you could ever ask for! If I could give 10 stars, I definitely would!!!!

After many years of managing my own properties, I decided to go take some stress off of my plate by…read moreletting Candice manage my properties in Woodlake and Short Pump. I had no idea of the amount of time I have saved over the last year. MONEY WELL SPENT! Candice and her team are knowledgable, friendly and even responds to email/text inquiries in a timely manner. I highly recommend these guys especially if you have a family, just starting out as a landlord or tenant, or just tired of being a landlord. Thanks again Candice and RVA!

After a few years we have had RVA and Candice manage your property and we thought everything was…read morebeing taken care of but we are finding out that the repairs that we paid for were not done. Thousand spent on repairs that were not done either correctly or at all. My view of how my property was managed has changed and I recommend anyone thinking about RVA to move away and if you do read the other reviews they might just have a better experience than I did but I don't think they are all true.

I had an outstanding experience with Cityscape Realty. This is truly a 5-star real estate and…read moreproperty management company. Lisa Williamson, the owner, is exceptional at what she does. Her professionalism, dedication, and attention to detail set the standard for what a property manager should be. If you're looking for someone to manage your property, you won't find a better choice. Lisa ensures that properties are well-maintained and that tenants are both comfortable and responsible in keeping the home in excellent, move-in-ready condition. The entire Cityscape Realty team is personable, responsive, and genuinely cares about both owners and tenants. Whenever maintenance was needed, the process was handled quickly and efficiently. During our time as tenants, our HVAC unit failed during a hot period. Lisa immediately stepped in to make sure we were taken care of, providing temporary cooling units until repairs were completed. That level of care made a huge difference for my family. What truly sets Cityscape Realty apart is their commitment beyond just property management. Lisa and her team went above and beyond by helping prepare my family and me for homeownership. Thanks to their guidance and support, we were ultimately able to purchase the home we had been renting. My family and I are incredibly grateful for the years of excellent service we received. Cityscape Realty is truly one of a kind, and we highly recommend them to anyone in need of real estate or property management services.

I had the pleasure of working with Lisa and her team at Cityscape for the last year of my tenancy…read morein Richmond. Lisa was always kind, professional, and communicative. Whenever I had any questions, she was quick to reply and a true joy to work with. Lisa and her team made my residency an easy and enjoyable experience. I would highly recommend their services to anyone in the area and will always be thankful for the time I spent with their team as my realty group. To Lisa, thank you again for all your help this year. Best wishes to you! -John P Daly

Did work for this company they couldn't have been nicer people to do work for. A…read more real pleasure

As an out-of-state owner, I needed someone I could trust to manage my rental remotely. PMI James…read moreRiver has been amazing! They take care of everything (even utility bills), keep me updated, and ensure my property remains in top condition. Regular inspections, with photos sent to me. I highly recommend them to any absentee landlords looking for peace of mind.

Martin is an excellent Property Manager! We were thrown into a situation where we needed to rent a…read moreproperty we own unexpectedly. He is respectful, always available, and easy to work with. We are now at a point where we have to decide, if we are going to continue to rent or sell. He is a HUGE factor to us considering on continuing to use the property as a rental. He has made a stressful transition into a pleasant experience!

From the owner: We specialize in full service residential Real Estate; we are able to buy & sell property for…read moreclients, manage rental property for Landlords / Home Owners and assist individuals find rental properties that meet their needs.